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Start with an effective customer service strategy. If you don’t already have one, crafting and employing an effective customercare strategy is an essential component of increasing your NPS and building life-long customers who are invested in your company. Ask for detailed customer feedback as part of your NPS survey.
Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonmentrates and quality of engagement. Understand the difference between inbound and outbound call center services. Here are some of the inbound services you can opt for: Customer Service.
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