Abandon rate Entertainment Interactive Voice Response Service level 
aircall
MARCH 31, 2021
When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). The rate at which customers hang up calls is called the abandonment rate. Lower your call abandonment rate and increase your chances of creating brand loyalty. .
JustCall
MARCH 9, 2023
If the customers aren’t satisfied, you can perform a root cause analysis again and discover what is compromising the service levels. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? When your customers have something to do, you can drastically reduce the call abandonment rates.
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