aircall

MARCH 31, 2021

When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). The rate at which customers hang up calls is called the abandonment rate. Lower your call abandonment rate and increase your chances of creating brand loyalty. .

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

SharpenCX

FEBRUARY 25, 2020

Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time. Depending on the morale and stress level in your call center, you may want to stay clear of stretch goals for a bit. Maybe you want to see your Abandon Rate drop, and your First Contact Resolution levels improve.

Call Center 76

Call Center Morale Metrics Abandon rate 76

JustCall

MARCH 9, 2023

If the customers aren’t satisfied, you can perform a root cause analysis again and discover what is compromising the service levels. Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? When your customers have something to do, you can drastically reduce the call abandonment rates.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40