Fonolo

NOVEMBER 23, 2021

After all, workplace training has a reputation for being dull with endless PowerPoint presentations and the occasional role-playing exercise. That means making training more interactive and potentially using gamification tactics in your program. If it doesn’t, you’re probably not alone. Use a buddy system. .

Call Center 148

Call Center Abandon rate Gamification Education 148

Fonolo

JANUARY 31, 2023

This is an engaging exercise, and also demonstrates how different customer profiles could play out in real life. Or, you might share a few metrics like FCR or abandon rate before and after your team uses Fonolo’s Voice Call-Backs! Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Balto

JANUARY 18, 2025

Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Use gamification, leaderboards, and rewards to keep agents motivated and invested. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Onboarding That Actually Sticks Too many call centers treat onboarding like a checkbox exercise. Use gamification, leaderboards, and rewards to keep agents motivated and invested. When hiring agents, prioritize emotional intelligence, active listening, and problem-solving over previous call center experience. Flip the script.

Best practices 52

Best practices Call Center Metrics Management 52