TeleDirect

APRIL 3, 2025

Custom Script Design: Tailor responses to align with your brand voice. Industry-Specific Solutions: Healthcare, finance, e-commerce, and more. Interactive Voice Response (IVR): Directs customers to the right department without manual intervention. A: Absolutely!

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

Fonolo

JUNE 7, 2022

Finance-focused CFO might see customer service as separate from the company’s financial goals. Fonolo’s Visual IVR is 100% customizable — you can tailor call-back times to your business hours and switch languages based on your customer base. Reduce abandonment rate by 30% for all agents by January 2023.

Customer Service 81

Customer Service Abandon rate Call Center Interactive Voice Response 81

Hodusoft

OCTOBER 19, 2022

Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust. Role of contact center services in financial organizations A finance contact center helps insurance providers, mortgage companies, banks, and other financial institutions connect with their customers.

Contact center software 52

Contact center software Contact Center Finance Abandon rate 52

Fonolo

JUNE 7, 2022

Finance-focused CFO might see customer service as separate from the company’s financial goals. Fonolo’s Visual IVR is 100% customizable — you can tailor call-back times to your business hours and switch languages based on your customer base. Reduce abandonment rate by 30% for all agents by January 2023.

Customer Service 67

Customer Service Abandon rate Call Center Interactive Voice Response 67

CSM Magazine

JULY 28, 2015

As in other verticals such as retail, health and finance, the consumer is now at the center of operational design and customer satisfaction is the new and key-performance index. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators. On-Hold Omni-Channel Selection.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

3CLogic

JUNE 23, 2023

Voice AI can now enable callers to say exactly what they need and deliver them where they want to go. The traditional IVR system is supercharged with Voice AI workflows that can listen to callers and quickly route them to the right agent or resolve issues on the spot with voice self-service.

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Put in place callback options during peak time periods to reduce wait times and call abandonment rates.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52