Abandon rate First call resolution Omni-channel support 
Hodusoft
FEBRUARY 29, 2024
Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. For MSPs, the acceptable abandonment rate is between five and eight percent.
Hodusoft
JUNE 7, 2024
A scalable call/contact center that can seamlessly adjust its resources and capabilities as the organization evolves, can easily handle increasing call volumes and customer interactions without compromising on service quality. It directs the call to the agent with the matching skill set to resolve the issue.
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