JustCall

MARCH 6, 2023

Over time, this leads to retention, upselling and overall brand satisfaction. Call Abandonment Rate Call abandonment occurs when the consumer hangs up before the call is initiated, or when the agent is in the process of trying to help them. Or the need for upselling could be uppermost. Technology also plays a role.

Call Center 52

Call Center Abandon rate Metrics Upselling 52

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Balto

JANUARY 18, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Call center process management isnt just about efficiency anymore. Build a Culture of Recognition Recognition isnt fluff.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Call center process management isnt just about efficiency anymore. Build a Culture of Recognition Recognition isnt fluff.

Best practices 52

Best practices Call Center Metrics Management 52