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How to Benchmark Your Call Center Benchmarking is all about measuring your performance against clear, actionable goals and comparing them to industrystandards. Call AbandonmentRate : Tracks the percentage of calls disconnected before being answered. Lowering this rate shows improvements in efficiency.
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Call AbandonmentRate. Occupancy Rate. Transfer rate. Outbound call center metrics: Outbound Calls per Day.
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Abandon rate 
52 
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