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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

As per one recent study by Datto, MSPs, on average, serve 122 clients. High Call Volume In call centers, call volume is a metric used to measure the number of inbound calls in a specific period. Remote Work Challenges As per a recent study , 30 percent of MSPs will continue working from home even four years after COVID.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices. Therefore, FCR becomes a crucial metric for customer relationship management. Let’s get started!