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Multi-ChannelSupport Todays customers prefer to connect through multiple channels beyond phone calls. A 24/7 call center provides: Phone support for direct customer interactions. Live chat support for instant messaging. Reducing cart abandonmentrates by answering queries instantly.
It involves tasks such as employee hiring, training, and workforce scheduling to efficiently manage telecommunication activities like inbound and outbound calls. Working on customer feedback Implementing multi-channelsupport Improving products and services 4.
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