Remove Abandon rate Remove Omni-channel support Remove Schedule adherence
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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

It is an excellent indicator to track the agent’s performance and monitor their schedule adherence. The ideal agent utilization rate varies across industries and call types. Businesses need to fix standard utilization rates for their call center. Read More: Top Call Routing Strategies to Improve Customer Experience 4.