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As per one recent study by Datto, MSPs, on average, serve 122 clients. Remote Work Challenges As per a recent study , 30 percent of MSPs will continue working from home even four years after COVID. For MSPs, the acceptable abandonmentrate is between five and eight percent.
It also reduces the call abandonmentrate by eliminating prolonged holding time. Identifying Agent Training Needs Did you know that inadequate training is one of the major factors responsible for high attrition rate in the call and contact center industry? Read More: Top Call Routing Strategies to Improve Customer Experience 4.
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Abandon rate 
52 
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