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Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Here are the primary risks of outbound telemarketing: TCPA compliance. Abandonrate compliance.
AbandonRate : The percentage of inbound phone calls that abandon before speaking with the call center agent. Inbound Call Center Metrics That Drive Customer Satisfaction. Average Speed of Answer (ASA) : This metric calculates the amount of time it takes to answer a call once the call has been routed to the call center.
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Abandon rate 
63 
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