Fonolo

JUNE 13, 2018

The result is an increase in average wait time, an escalation in abandon rates and, worst of all, frustrated customers. In this one-hour webinar , you’ll learn the number one way to manage call center spikes. Lowering Abandon Rates. We’ll talk about: Managing Spikes in Call Volume. Plus so Much More!

Abandon rate 64

Abandon rate Call Center Wait times Education 64

Fonolo

MAY 2, 2019

The result is an increase in average wait time, an escalation in abandon rates and, worst of all, frustrated customers. In this one-hour webinar hosted by the International Avaya Users Group , you’ll learn the number one way to manage call center spikes. Lowering Abandon Rates. Plus so Much More!

Abandon rate 57

Abandon rate Call Center Wait times Education 57

Fonolo

OCTOBER 3, 2019

The result is an increase in average wait time, an escalation in abandon rates and, worst of all, frustrated customers. In this one-hour webinar hosted by the International Avaya Users Group , you’ll learn the number one way to manage call center spikes. Lowering Abandon Rates. Plus so Much More!

Abandon rate 52

Abandon rate Call Center Wait times Education 52

Fonolo

SEPTEMBER 26, 2017

That means if your hold times are long, your callers have the option to get a call at a later time instead of waiting for an agent. These built-in call-back features work by holding the caller’s place in line (“virtual queuing”) so the total wait time is the same. You can think of this as “ASAP” call-backs.

Call Center 64

Call Center Abandon rate Abandon Call Morale 64

Fonolo

JANUARY 23, 2018

Tolerance for long wait times has been getting lower and lower. If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com). 2) Reduce Abandon Rates. Sign up for a live demonstration to learn more.

Call Center 141

Call Center Abandon rate Contact Center outsourcing 141

Hodusoft

JULY 2, 2024

Recognizing this shift, HoduSoft recently hosted an insightful webinar on “ Designing Competitive Customer Experiences in Insurance.” High Call Volume: Long wait times & high turnover rates in contact centers lead to increased abandonment rates and missed opportunities for upselling and cross-selling.

Agent burnout 52

Agent burnout Customer Experience Abandon rate Average Handle Time 52

Enghouse Interactive

SEPTEMBER 10, 2020

Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Blog #3 of 3: Key Findings from “When, How and Why Customers Self-Help” Webinar .

Self service 52

Self service Abandon rate Contact Center First call resolution 52