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While an account might move from the onboarding to retention stage, that account likely contains users at various levels of adoption. Even a tenured account likely contains some users you can influence towards greater product adoption. ComplaintsResolution: Why It’s Important For Your Business (Peak Support).
Incorporating a CX cloud system as part of the business infrastructure: These systems synthesize every step of the customer interaction journey, taking into account all relevant channels. Not only does this lessen the chance of customers having to repeat themselves, it also provides rich consumer data to agents ahead of time.
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