Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

APRIL 3, 2023

In this post, we demonstrate how to create this counterfactual analysis using Amazon SageMaker JumpStart solutions. Prerequisites You need an AWS account to use this solution. If we know which observed factors confound the association, we account for them, but what if there are other hidden variables responsible for confounding?

Calibration 101

Calibration Engineering Scripts Accountability 101

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

AWS Machine Learning

MARCH 2, 2023

Financial market participants are faced with an overload of information that influences their decisions, and sentiment analysis stands out as a useful tool to help separate out the relevant and meaningful facts and figures. script will create the VPC, subnets, auto scaling groups, the EKS cluster, its nodes, and any other necessary resources.

Scripts 98

Scripts Engineering Metrics Transportation 98

AWS Machine Learning

JULY 17, 2024

Ingesting data for support cases, Trusted Advisor checks, and AWS Health notifications into Amazon Q Business enables interactions through natural language conversations, sentiment analysis, and root cause analysis without needing to fully understand the underlying data models or schemas. Synchronize the data source to index the data.

Scripts 128

Scripts APIs Enterprise Accountability 128

CCNG

AUGUST 28, 2024

Self-Service Portals: Online portals allow customers to access information, manage accounts, track orders, and even reset passwords independently, reducing call volume and improving convenience. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 140

Scripts APIs Engineering industry standards 140

AWS Machine Learning

MARCH 19, 2024

PandasAI is a Python library that adds generative AI capabilities to pandas, the popular data analysis and manipulation tool. However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. setup.sh.

Construction 138

Construction Scripts APIs Enterprise 138

AWS Machine Learning

MARCH 8, 2023

Sagemaker provides an integrated Jupyter authoring notebook instance for easy access to your data sources for exploration and analysis, so you don’t have to manage servers. Store your Snowflake account credentials in AWS Secrets Manager. Ingest the data in a table in your Snowflake account.

Scripts 134

Scripts Accountability Enterprise Management 134

Callminer

SEPTEMBER 14, 2020

For instance, a call center business analyst might recommend implementing an interaction analytics solution for a collections and accounts receivables management (ARM) firm to ensure that call center agents meet compliance requirements for debt collection. As your company grows, so does the need for staff and analysis of performance.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? A script’s goal is to manage the customer experience via detailed, consistent, and productive conversations. Often months beforehand, the directors send a script to their actors.

Scripts 59

Scripts Contact Center Call Center Best practices 59

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. In particular, complete the following prerequisite steps: Deploy an Amazon SageMaker domain.

Contact Center 122

Contact Center Scripts Interactive Voice Response contact center solutions 122

AWS Machine Learning

JUNE 16, 2023

Through the collection, correlation and analysis of driver record, telematics, corporate and other sensor data, SambaSafety not only helps employers better enforce safety policies and reduce claims, but also helps insurers make informed underwriting decisions and background screeners perform accurate, efficient pre–hire checks.

Scripts 110

Scripts Engineering Accountability Consulting 110

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

NOVEMBER 1, 2022

According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. Additionally, we won’t be able to make an informed decision post-analysis of those insights prior to building the ML models. Overview of solution.

Engineering 98

Engineering APIs Accountability industry solution 98

AWS Machine Learning

AUGUST 7, 2024

Through automation, you can scale in-demand skillsets, such as model and data analysis, introducing and enforcing in-depth analysis of your models at scale across diverse product teams. This allows you to introduce analysis of arbitrary complexity while not being limited by the busy schedules of highly technical individuals.

Government 120

Government Benchmark Scripts Enterprise 120

Calabrio

APRIL 23, 2025

An increase in agents script adherence that coincides with decreased customer satisfaction. Catching a pattern where schedule adherence is high, but customer experience is fallingindicating agents are sticking to scripts but not connecting with customers. Insight Is Rare. Its more than visibilityits a shared foundation for growth.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

AWS Machine Learning

APRIL 26, 2024

Also make sure you have the account-level service limit for using ml.p4d.24xlarge user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. You can change these configurations by specifying non-default values in JumpStartModel. 24xlarge or ml.pde.24xlarge

Transportation 133

Transportation Scripts Accountability Benchmark 133

ChurnZero

MARCH 10, 2023

Write an email welcoming a new point of contact for your account [account/business type, contact details]. Prompt examples: Competitor battle card – Provide a 500-word competitive analysis on X company that includes the products they build, who they sell to, and how they are different from [our own company].

Scripts 98

Scripts Accountability Feedback Marketing 98

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

Scripts 128

Scripts Engineering Metrics Best practices 128

AWS Machine Learning

MARCH 27, 2025

The support agent confirms this through analysis and troubleshooting and mentions internal team is working on a fix or patch to address the bug or defect. The categories are defined as: "Billing Inquiry" Billing Inquiry cases are the ones related to Account or Billing inquiries and questions related to charges, savings, or discounts.

Education 113

Education Engineering APIs Enterprise 113

CSM Magazine

FEBRUARY 5, 2025

Tasks such as order tracking, refund requests, or account updates are often completely handled by these virtual assistants, reducing wait times for customers. Predictive Analytics and Sentiment Analysis AI algorithms analyze customer behavior , feedback, and conversations to understand sentiment and predict future needs.

Contact Center 52

Contact Center Chatbots Airlines Analytics 52

NobelBiz

DECEMBER 10, 2024

Unlike static IVR systems, which rely on pre-recorded scripts, voicebots dynamically understand and respond to customer queries in real time. Implementing AI-driven voicebots in debt collection has led to a 27% increase in call volume, substantially enhancing account penetration and customer experience.

Outbound sales 52

Outbound sales Analytics CRM Scripts 52

AWS Machine Learning

MARCH 6, 2024

In the following sections, we go through the steps to prepare your training data, create a training script, and run a SageMaker training job. save_to_disk(test_s3_uri) Create a training script SageMaker script mode allows you to run your custom training code in optimized machine learning (ML) framework containers managed by AWS.

Scripts 130

Scripts Biotechnology Healthcare Accountability 130

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). Follow the instructions in the GitHub README.md

Scripts 123

Scripts Engineering Metrics Big data 123

AWS Machine Learning

JULY 25, 2024

Accelerate research and analysis – Instead of manually searching through SharePoint documents, users can use Amazon Q to quickly find relevant information, summaries, and insights to support their research and decision-making. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 122

Scripts APIs Engineering Enterprise 122

Balto

JANUARY 6, 2025

Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Text Analysis: Use Qualtrics text analysis capabilities to get deeper insights about survey responses.

Call Center 52

Call Center Coaching Surveys Contact Center 52

NobelBiz

DECEMBER 8, 2020

The first step toward running a successful campaign starts with creating a good outbound call script. The purpose behind outbound call scripts No matter who your prospects really are, one thing is certain. Hence the need for an outbound call script that follows certain golden rules. They will always impose a time limit.

Scripts 52

Scripts B2C Morale Sales 52

AWS Machine Learning

SEPTEMBER 23, 2024

Before running the labs in this post, ensure you have the following: An AWS account. If this is your first time setting up an AWS account, see the IAM documentation for information about configuring IAM. Amazon Rekognition supports adding image and video analysis to your applications. Create one if necessary.

APIs 120

APIs Scripts Technology Accountability 120

AWS Machine Learning

NOVEMBER 15, 2023

Prerequisites The following are prerequisites for completing the walkthrough in this post: An AWS account Familiarity with SageMaker concepts, such as an Estimator, training job, and HPO job Familiarity with the Amazon SageMaker Python SDK Python programming knowledge Implement the solution The full code is available in the GitHub repo.

Scripts 121

Scripts Best practices Accountability Engineering 121

AWS Machine Learning

AUGUST 18, 2022

An automated, integrated solution is needed for deeper analysis. We can then add these two datasets to a QuickSight analysis, where we can add charts in a single dashboard. Finally, create a QuickSight analysis for visualization, using the datasets. Prerequisites. Create the live detector using AWS CloudFormation.

Metrics 97

Metrics Scripts Accountability Best practices 97

AWS Machine Learning

JANUARY 16, 2024

This analysis empowers users to make informed decisions when integrating Whisper models into their specific use cases and systems. Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. For more information, you can check this link.

Scripts 137

Scripts Metrics Best practices Accountability 137

TeamSupport

DECEMBER 14, 2018

Examples include sentiment analysis, predictive chat, and distress scoring. Customer service teams now have direct visibility into company accounts and can add information including customer size, languages spoken, hours and holidays, preferred service method, and much more for all agents to see.

Customer Service 111

Customer Service Scripts B2B B2C 111

AWS Machine Learning

APRIL 5, 2024

This post demonstrates how Gramener’s GeoBox solution uses Amazon SageMaker geospatial capabilities to perform earth observation analysis and unlock UHI insights from satellite imagery. A grid system is established with a 48-meter grid size using Mapbox’s Supermercado Python library at zoom level 19, enabling precise spatial analysis.

APIs 135

APIs Engineering Analytics Healthcare 135

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. The workflow consists of the following components: The producer data steward provides access in the central account to the database and table to the consumer account. Data exploration.

Scripts 101

Scripts Analytics Accountability Engineering 101

AWS Machine Learning

SEPTEMBER 11, 2024

Amazon Bedrock Amazon Q Developer Amazon Q Business Root cause analysis Maintenance tasks code generation Standard operating procedure Knowledge base creation Increase productivity and efficiency Organization policy and procedure Recurring reporting. Customer experience and sentiment analysis Outbound support case generation.

Technology 95

Technology Engineering contact center solutions Scripts 95

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. Implement group-based security for dashboard and analysis access control.

Management 135

Management APIs Engineering Government 135