article thumbnail

25 Indicators of Fraud on Inbound Calls

Callminer

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

article thumbnail

Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

AWS Machine Learning

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. The diagram shows several accounts and personas as part of the overall infrastructure.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks. Assess how they’re going to harness analytics to make the right decisions.

B2C 340
article thumbnail

Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

article thumbnail

Top 5 Things to Look For in a Workforce Optimization Solution

Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

And smooth communications with operations staff and accountability to plan become your daily reality. You will also learn: Must-have tools, analytics and functionality that benefit contact centers and/or HR departments. Even the most powerful tools become simple to use.

article thumbnail

How 24/7 Call Centers Improve Your Customer Experience

TeleDirect

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Financial Services Provide account support and fraud detection. Use analytics to monitor performance and optimize processes. Enable personalized support by providing agents with relevant information.

article thumbnail

Have You Done These 3 Things to Improve Your CX?

Beyond Philosophy

Predictive analytics. Predictive analytics describes how a company looks at data sets to identify patterns of behavior in Customer groups. Target used predictive analytics to determine the Customer’s behavior when she learns she is pregnant. How did they get so good at this? 2: They Identify the Hidden CX and Design for it.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.