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25 Indicators of Fraud on Inbound Calls

Callminer

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

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Governing the ML lifecycle at scale, Part 3: Setting up data governance at scale

AWS Machine Learning

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. The diagram shows several accounts and personas as part of the overall infrastructure.

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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks. Assess how they’re going to harness analytics to make the right decisions.

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GenAI is Transforming Conversation Analytics and Making it Better

DMG Consulting

GenAI is Transforming Conversation Analytics and Making it Better November 2024 As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a different name. Is that the case with conversation analytics? The answer is a resounding “no”!

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Top 5 Things to Look For in a Workforce Optimization Solution

Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

And smooth communications with operations staff and accountability to plan become your daily reality. You will also learn: Must-have tools, analytics and functionality that benefit contact centers and/or HR departments. Even the most powerful tools become simple to use.

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

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How 24/7 Call Centers Improve Your Customer Experience

TeleDirect

Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Financial Services Provide account support and fraud detection. Use analytics to monitor performance and optimize processes. Enable personalized support by providing agents with relevant information.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.