AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Example use cases for this could be payment processing or high-volume account creation.

APIs 117

APIs Banking Accountability Analytics 117

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics 75

Analytics APIs Healthcare Big data 75

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise 96

Enterprise APIs Government Accountability 96

AWS Machine Learning

MARCH 26, 2024

One area that holds significant potential for improvement is accounts payable. On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. It is available both as a synchronous or asynchronous API.

APIs 99

APIs Construction Analytics Enterprise 99

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. An AWS account. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there.

Analytics 75

Analytics APIs CRM Contact Center 75

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 116

APIs Finance Chatbots Enterprise 116

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 119

Education APIs Engineering Banking 119

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs 116

APIs Accountability Analytics Entertainment 116

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account? If you don’t have model permission, refer to Model access.

APIs 87

APIs Engineering Accountability Big data 87

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 104

Chatbots APIs Self service Contact Center 104

Talkdesk

SEPTEMBER 4, 2020

About 44% of those borrowers said they would move at least some of their accounts to the bank that came through for them during PPP. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Redefining the competitive landscape.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 94

APIs Customer Service Construction Analytics 94

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts.

Healthcare 110

Healthcare APIs Engineering Accountability 110

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. Synchronize the data source to index the data.

Scripts 103

Scripts APIs Enterprise Accountability 103

Balto

JANUARY 14, 2025

In todays customer-first world, monitoring and improving call center performance through analytics is no longer a luxuryits a necessity. Utilizing call center analytics software is crucial for improving operational efficiency and enhancing customer experience. What Are Call Center Analytics?

Call Center 52

Call Center Analytics Average Handle Time Big data 52

AWS Machine Learning

JULY 29, 2024

In this post, we show how native integrations between Salesforce and Amazon Web Services (AWS) enable you to Bring Your Own Large Language Models (BYO LLMs) from your AWS account to power generative artificial intelligence (AI) applications in Salesforce. For this post, we use the Anthropic Claude 3 Sonnet model.

APIs 104

APIs Accountability CRM Engineering 104

AWS Machine Learning

JULY 10, 2024

Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account. Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account. Anthropic Claude 3 Haiku enabled in Amazon Bedrock.

APIs 120

APIs Airlines Metrics Engineering 120

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour. He holds a Ph.D.

Marketing 75

Marketing Analytics APIs Engineering 75

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 76

Analytics Healthcare Engineering Government 76

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Under the hood, this tool uses artifacts generated by SageMaker (step vii) which is then deployed into the production AWS account (step viii), using SageMaker SDKs.

Advertising 112

Advertising APIs Engineering Benchmark 112

ProProfs Blog

JUNE 26, 2020

Account Administrator. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. Agent/User.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. trillion in assets across thousands of accounts worldwide.

Analytics 65

Analytics Management Accountability Engineering 65

AWS Machine Learning

JANUARY 9, 2025

You can add guardrails to make sure that these assistants dont deviate from the main topic and provide flexible navigation options that account for real-world complexities. The Lambda function can be integrated with external credit APIs. The following code is an example of the create_loan API.

APIs 99

APIs Banking Enterprise Accountability 99

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. For this walkthrough, you should have the following prerequisites: An AWS account. Access the Amazon Transcribe console and call Amazon Transcribe APIs. Solution overview.

APIs 102

APIs Accountability Contact Center Analytics 102

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts 124

Scripts APIs Engineering Construction 124

ProProfs Blog

NOVEMBER 15, 2021

Detailed Reports And Analytics: Typeforms attempts to bridge the gap between what you’re doing and what could be done via detailed reports. The detailed survey analytics reports allow you to see who filled out the forms, when and how they have answered, and more. Advanced reporting and analytics. AI analytics and reports.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 111

Analytics APIs Engineering Construction 111

AWS Machine Learning

AUGUST 22, 2024

After you configure your identity source, you can look up users or groups to grant them single sign-on access to AWS accounts, applications, or both. This is where you create your users and groups, and assign their level of access to your AWS accounts and applications. For Confluence Cloud, the _user_id is the account ID of the user.

APIs 91

APIs Enterprise Accountability Management 91

AWS Machine Learning

NOVEMBER 10, 2023

Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

APIs 104

APIs Chatbots Analytics Personalization 104

AWS Machine Learning

NOVEMBER 17, 2022

If the current energy consumption deviates too much from the optimal point, ELC provides an action to adjust internal process variables to optimize energy efficiency based on analytical models. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. ELC is hosted in the cloud.

APIs 92

APIs Accountability Metrics Engineering 92

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 105

Government APIs Enterprise Best practices 105

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 96

APIs Government Engineering Telecommunications 96

AWS Machine Learning

AUGUST 26, 2022

Although each mortgage application may be unique, we took into account some of the most common documents that are included in a mortgage application, such as the Unified Residential Loan Application (URLA-1003) form, 1099 forms, and mortgage note. For specialized documents such as ID documents, Amazon Textract provides the AnalyzeID API.

APIs 91

APIs Banking Accountability industry standards 91

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

JUNE 12, 2024

This solution uses an Amazon Cognito user pool as an OAuth-compatible identity provider (IdP), which is required in order to exchange a token with AWS IAM Identity Center and later on interact with the Amazon Q Business APIs. Amazon Q uses the chat_sync API to carry out the conversation. A VPC where you will deploy the solution.

APIs 117

APIs Enterprise Accountability Feedback 117