Accountability, Analytics and APIs - Customer Contact Central

Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise

Enterprise APIs Government Accountability

Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

AWS Machine Learning

MARCH 19, 2025

Note that these APIs use objects as namespaces, alleviating the need for explicit imports. API Gateway supports multiple mechanisms for controlling and managing access to an API. AWS Lambda handles the REST API integration, processing the requests and invoking the appropriate AWS services.

APIs

APIs Automotive Accountability Analytics

From innovation to impact: How AWS and NVIDIA enable real-world generative AI success

AWS Machine Learning

MARCH 19, 2025

They use a highly optimized inference stack built with NVIDIA TensorRT-LLM and NVIDIA Triton Inference Server to serve both their search application and pplx-api, their public API service that gives developers access to their proprietary models. The results speak for themselvestheir inference stack achieves up to 3.1

Healthcare

Healthcare Enterprise APIs Transportation

Empower your generative AI application with a comprehensive custom observability solution

AWS Machine Learning

OCTOBER 29, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Best practices

Best practices Feedback Metrics APIs

Track LLM model evaluation using Amazon SageMaker managed MLflow and FMEval

AWS Machine Learning

JANUARY 28, 2025

SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. It functions as a standalone HTTP server that provides various REST API endpoints for monitoring, recording, and visualizing experiment runs. We specifically focus on SageMaker with MLflow.

Management

Management APIs Engineering Metrics

Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering

Engineering APIs Analytics Enterprise

Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability

Accountability Government Engineering Scripts

Streamline RAG applications with intelligent metadata filtering using Amazon Bedrock

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction

Construction APIs Metrics Accountability

Derive generative AI powered insights from Alation Cloud Services using Amazon Q Business Custom Connector

AWS Machine Learning

FEBRUARY 25, 2025

Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. secrets_manager_client = boto3.client('secretsmanager')

Enterprise

Enterprise Engineering APIs Accountability

Generate training data and cost-effectively train categorical models with Amazon Bedrock

AWS Machine Learning

MARCH 27, 2025

Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. Test the code using the native inference API for Anthropics Claude The following code uses the native inference API to send a text message to Anthropics Claude. client = boto3.client("bedrock-runtime",

Education

Education Engineering APIs Enterprise

Intelligent document processing with AWS AI and Analytics services in the insurance industry: Part 2

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Analytics

Analytics APIs Healthcare Big data

How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics

Analytics Government Metrics APIs

Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. An AWS account. Under Available OAuth Scopes , choose Manage user data via APIs (api). We’ve all been there.

Analytics

Analytics APIs CRM Contact Center

Accelerate AWS Well-Architected reviews with Generative AI

AWS Machine Learning

MARCH 4, 2025

Data privacy and network security With Amazon Bedrock, you are in control of your data, and all your inputs and customizations remain private to your AWS account. Your data remains in the AWS Region where the API call is processed. It is highly recommended that you use a separate AWS account and setup AWS Budget to monitor the costs.

Best practices

Best practices Enterprise Engineering Strategic Value

How healthcare payers and plans can empower members with generative AI

AWS Machine Learning

SEPTEMBER 12, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a unified API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Healthcare

Healthcare APIs Accountability Enterprise

Real-time fraud detection using AWS serverless and machine learning services

AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Example use cases for this could be payment processing or high-volume account creation.

APIs

APIs Banking Accountability Analytics

Build a reverse image search engine with Amazon Titan Multimodal Embeddings in Amazon Bedrock and AWS managed services

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering

Engineering Management APIs Healthcare

The Essential Guide to WFM – Key Features to Look For

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate

Abandon rate CCNG Average Handle Time Contact Center

Dynamic video content moderation and policy evaluation using AWS generative AI services

AWS Machine Learning

MAY 30, 2024

The solution is available on the GitHub repository and can be deployed to your AWS account using an AWS Cloud Development Kit (AWS CDK) package. The frontend UI interacts with the extract microservice through a RESTful interface provided by Amazon API Gateway. Detect text using the Amazon Rekognition text detection API.

Advertising

Advertising APIs Education Analytics

Build a receipt and invoice processing pipeline with Amazon Textract

AWS Machine Learning

MARCH 26, 2024

One area that holds significant potential for improvement is accounts payable. On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. It is available both as a synchronous or asynchronous API.

APIs

APIs Construction Analytics Enterprise

Build a serverless exam generator application from your own lecture content using Amazon Bedrock

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education

Education APIs Engineering Banking

CBRE and AWS perform natural language queries of structured data using Amazon Bedrock

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate

Real estate APIs Metrics Construction

Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs

APIs Accountability Analytics Entertainment

Deploy a Slack gateway for Amazon Bedrock

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account? If you don’t have model permission, refer to Model access.

APIs

APIs Engineering Accountability Big data

How Untold Studios empowers artists with an AI assistant built on Amazon Bedrock

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails. He has been helping customers at AWS for the past 4.5

Entertainment

Entertainment APIs Technology Feedback

How Marubeni is optimizing market decisions using AWS machine learning and analytics

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. The data collection functions call their respective source API and retrieve data for the past hour. He holds a Ph.D.

Marketing

Marketing Analytics APIs Engineering

Federated Learning on AWS with FedML: Health analytics without sharing sensitive data – Part 1

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics

Analytics Healthcare Engineering Government

Build a foundation model (FM) powered customer service bot with agents for Amazon Bedrock

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs

APIs Customer Service Construction Analytics

Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs

APIs Finance Chatbots Enterprise

Derive meaningful and actionable operational insights from AWS Using Amazon Q Business

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. Synchronize the data source to index the data.

Scripts

Scripts APIs Enterprise Accountability

How Clearwater Analytics is revolutionizing investment management with generative AI and Amazon SageMaker JumpStart

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. trillion in assets across thousands of accounts worldwide.

Analytics

Analytics Management Accountability Engineering

Schneider Electric leverages Retrieval Augmented LLMs on SageMaker to ensure real-time updates in their ERP systems

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts.

Healthcare

Healthcare APIs Engineering Accountability

Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots

Chatbots APIs Self service Contact Center

Build generative AI–powered Salesforce applications with Amazon Bedrock

AWS Machine Learning

JULY 29, 2024

In this post, we show how native integrations between Salesforce and Amazon Web Services (AWS) enable you to Bring Your Own Large Language Models (BYO LLMs) from your AWS account to power generative artificial intelligence (AI) applications in Salesforce. For this post, we use the Anthropic Claude 3 Sonnet model.

APIs

APIs Accountability CRM Engineering

Learn how Amazon Ads created a generative AI-powered image generation capability using Amazon SageMaker

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Under the hood, this tool uses artifacts generated by SageMaker (step vii) which is then deployed into the production AWS account (step viii), using SageMaker SDKs.

Advertising

Advertising APIs Engineering Benchmark

Maximizing ROI with CPQ: 10 Best Practices for Sales Success

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Ensure pricing logic accounts for regional tax structures, regulatory compliance, and multi-currency support for global operations. Implement event-driven architecture where updates in CRM (e.g.,

Best practices

Best practices Sales CRM Finance

Fine-tune Anthropic’s Claude 3 Haiku in Amazon Bedrock to boost model accuracy and quality

AWS Machine Learning

JULY 10, 2024

Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account. Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account. Anthropic Claude 3 Haiku enabled in Amazon Bedrock.

APIs

APIs Airlines Metrics Engineering

Index your Atlassian Confluence Cloud contents using the Amazon Q Confluence Cloud connector for Amazon Q Business

AWS Machine Learning

AUGUST 22, 2024

After you configure your identity source, you can look up users or groups to grant them single sign-on access to AWS accounts, applications, or both. This is where you create your users and groups, and assign their level of access to your AWS accounts and applications. For Confluence Cloud, the _user_id is the account ID of the user.

APIs

APIs Enterprise Accountability Management

Automatically identify languages in multi-lingual audio using Amazon Transcribe

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. For this walkthrough, you should have the following prerequisites: An AWS account. Access the Amazon Transcribe console and call Amazon Transcribe APIs. Solution overview.

APIs

APIs Accountability Contact Center Analytics

Bring legacy machine learning code into Amazon SageMaker using AWS Step Functions

AWS Machine Learning

MARCH 15, 2023

The best practice for migration is to refactor these legacy codes using the Amazon SageMaker API or the SageMaker Python SDK. Step Functions is a serverless workflow service that can control SageMaker APIs directly through the use of the Amazon States Language. We do so using AWS SDK for Python (Boto3) CreateProcessingJob API calls.

Scripts

Scripts APIs Engineering Construction

How to reframe the banking experience: Defining the new norm for banking contact centers

Talkdesk

SEPTEMBER 4, 2020

About 44% of those borrowers said they would move at least some of their accounts to the bank that came through for them during PPP. Companies are either born on the cloud or have to be re-born on the cloud.” — Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics. Redefining the competitive landscape.

Banking

Banking Contact Center APIs Cloud contact

Evaluate large language models for your machine translation tasks on AWS

AWS Machine Learning

JANUARY 7, 2025

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. The project also requires that the AWS account is bootstrapped to allow the deployment of the AWS CDK stack.

Engineering

Engineering Metrics industry standards Finance

Build trust and safety for generative AI applications with Amazon Comprehend and LangChain

AWS Machine Learning

NOVEMBER 10, 2023

Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

APIs

APIs Chatbots Analytics Personalization

Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics

Analytics APIs Engineering Construction

Build a multi-tenant generative AI environment for your enterprise on AWS

Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

Trending Sources

From innovation to impact: How AWS and NVIDIA enable real-world generative AI success

Empower your generative AI application with a comprehensive custom observability solution

Track LLM model evaluation using Amazon SageMaker managed MLflow and FMEval

Reducing hallucinations in LLM agents with a verified semantic cache using Amazon Bedrock Knowledge Bases

Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

Streamline RAG applications with intelligent metadata filtering using Amazon Bedrock

Derive generative AI powered insights from Alation Cloud Services using Amazon Q Business Custom Connector

Generate training data and cost-effectively train categorical models with Amazon Bedrock

Intelligent document processing with AWS AI and Analytics services in the insurance industry: Part 2

How to Successfully Implement Customer Journey Analytics – Part 1

Boost agent productivity with Salesforce integration for Live Call Analytics

Accelerate AWS Well-Architected reviews with Generative AI

How healthcare payers and plans can empower members with generative AI

Real-time fraud detection using AWS serverless and machine learning services

Build a reverse image search engine with Amazon Titan Multimodal Embeddings in Amazon Bedrock and AWS managed services

The Essential Guide to WFM – Key Features to Look For

Dynamic video content moderation and policy evaluation using AWS generative AI services

Build a receipt and invoice processing pipeline with Amazon Textract

Build a serverless exam generator application from your own lecture content using Amazon Bedrock

CBRE and AWS perform natural language queries of structured data using Amazon Bedrock

Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

Deploy a Slack gateway for Amazon Bedrock

How Untold Studios empowers artists with an AI assistant built on Amazon Bedrock

How Marubeni is optimizing market decisions using AWS machine learning and analytics

Federated Learning on AWS with FedML: Health analytics without sharing sensitive data – Part 1

Build a foundation model (FM) powered customer service bot with agents for Amazon Bedrock

Knowledge Bases for Amazon Bedrock now supports hybrid search

Derive meaningful and actionable operational insights from AWS Using Amazon Q Business

How Clearwater Analytics is revolutionizing investment management with generative AI and Amazon SageMaker JumpStart

Schneider Electric leverages Retrieval Augmented LLMs on SageMaker to ensure real-time updates in their ERP systems

Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

Build generative AI–powered Salesforce applications with Amazon Bedrock

Learn how Amazon Ads created a generative AI-powered image generation capability using Amazon SageMaker

Maximizing ROI with CPQ: 10 Best Practices for Sales Success

Fine-tune Anthropic’s Claude 3 Haiku in Amazon Bedrock to boost model accuracy and quality

Index your Atlassian Confluence Cloud contents using the Amazon Q Confluence Cloud connector for Amazon Q Business

Automatically identify languages in multi-lingual audio using Amazon Transcribe

Bring legacy machine learning code into Amazon SageMaker using AWS Step Functions

How to reframe the banking experience: Defining the new norm for banking contact centers

Evaluate large language models for your machine translation tasks on AWS

Build trust and safety for generative AI applications with Amazon Comprehend and LangChain

Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

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