Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Leverage analytics to offer targeted agent training and coaching. With a global team of 1,000 agents who handle more than 5.5

Best practices 140

Best practices Feedback Call Center Coaching 140

ProProfs Blog

MAY 22, 2020

But, without properly constructed and responsibly administered questionnaires, you’ll not be able to get the maximum input from the respondents. In this article, you will learn about the adequate construction of questionnaires. Take into account the social, cultural, and educational background of the respondent when asking questions.

Construction 158

Construction Surveys Feedback Marketing 158

AWS Machine Learning

MAY 30, 2024

The solution is available on the GitHub repository and can be deployed to your AWS account using an AWS Cloud Development Kit (AWS CDK) package. The UI constructs evaluation prompts and sends them to Amazon Bedrock LLMs, retrieving evaluation results synchronously. The following screenshots show some examples.

Advertising 127

Advertising APIs Education Analytics 127

AWS Machine Learning

DECEMBER 7, 2023

SARIMA extends ARIMA by incorporating additional parameters to account for seasonality in the time series. These additional variables are considered in the model to improve forecasting accuracy by accounting for external influences beyond the historical values of the time series.

Management 127

Management Engineering Analytics Construction 127

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

AWS Machine Learning

DECEMBER 6, 2023

This is especially true for questions that require analytical reasoning across multiple documents. This task involves answering analytical reasoning questions. In this post, we show how to design an intelligent document assistant capable of answering analytical and multi-step reasoning questions in three parts.

Analytics 125

Analytics APIs Engineering Construction 125

AWS Machine Learning

OCTOBER 3, 2024

The proposed baseline architecture can be logically divided into four building blocks which that are sequentially deployed into the provided AWS accounts, as illustrated in the following diagram below. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 93

APIs Construction Engineering Accountability 93

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. By the way, did you know that Lumoa’s analytics is powered by AI?

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Tethr

AUGUST 22, 2020

Now, we’ll share six of our most potent conversation analytics features to help you become a customer listening pro yourself. “To They include audio analytics, speech analytics and text analytics from customer calls, customer chatbot conversations and customer support case emails.

Analytics 62

Analytics Customer effort Sales Average Handle Time 62

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

AWS Machine Learning

OCTOBER 6, 2023

The underlying principle of these approaches involves the construction of prompts that encapsulate the recommendation task, user profiles, item attributes, and user-item interactions. In summary, intelligent agents could construct prompts using user- and item-related data and deliver customized natural language responses to users.

Personalization 140

Personalization Engineering Construction Transportation 140

AWS Machine Learning

DECEMBER 20, 2023

Furthermore, the analytics for identifying security threats must be capable of scaling and evolving to meet a changing landscape of threat actors, security vectors, and digital assets. This processing job should be run from within an analytics or security tooling account to remain compliant with AWS Security Reference Architecture (AWS SRA).

Engineering 131

Engineering Accountability Analytics Construction 131

Totango

FEBRUARY 12, 2025

For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts. The enterprise solution Large customer accounts often have layered needs.

Enterprise 62

Enterprise Metrics Accountability Construction 62

AWS Machine Learning

JULY 29, 2022

Reviewing the Account Balance chatbot. As an example, this demo deploys a bot to perform three automated tasks, or intents : Check Balance , Transfer Funds , and Open Account. For example, the Open Account intent includes four slots: First Name. Account Type. Complete the following steps: Log in to your AWS account.

Contact Center 131

Contact Center Interactive Voice Response Self service Accountability 131

AWS Machine Learning

MAY 30, 2024

The company’s Data & Analytics team regularly receives client requests for unique reports, metrics, or insights, which require custom development. Business metadata can be constructed using services like Amazon DataZone. We used TypeScript for the AWS CDK stacks and constructs.

Real estate 127

Real estate APIs Metrics Construction 127

AWS Machine Learning

SEPTEMBER 6, 2024

Generative artificial intelligence (AI) can be vital for marketing because it enables the creation of personalized content and optimizes ad targeting with predictive analytics. Use case overview Vidmob aims to revolutionize its analytics landscape with generative AI.

Analytics 121

Analytics Metrics Chatbots Engineering 121

AWS Machine Learning

AUGUST 8, 2024

Prerequisites To implement the solution, you should have an AWS account , model access to your choice of FM on Amazon Bedrock, and familiarity with DynamoDB, Amazon RDS, and Amazon S3. After access is provided to a model, it is available for the users in the account. Access to Amazon Bedrock FMs isn’t granted by default.

Engineering 126

Engineering Accountability Feedback Construction 126

AWS Machine Learning

NOVEMBER 17, 2023

You can use similar constructs to write to a persistent data store. Prerequisites To implement the solution provided in this post, you should have an AWS account and access to Amazon Bedrock with agents enabled (currently in preview). Manju Prasad is a Senior Solutions Architect within Strategic Accounts at Amazon Web Services.

APIs 115

APIs Customer Service Construction Analytics 115

AWS Machine Learning

JUNE 3, 2024

We walk you through constructing a scalable, serverless, end-to-end semantic search pipeline for surveillance footage with Amazon Kinesis Video Streams , Amazon Titan Multimodal Embeddings on Amazon Bedrock , and Amazon OpenSearch Service. You will incur costs when deploying the GitHub repo in your account. Akshay Singhal is a Sr.

APIs 119

APIs Accountability Entertainment Construction 119

AWS Machine Learning

MARCH 28, 2024

Solution overview In this post, we demonstrate the use of Mixtral-8x7B Instruct text generation combined with the BGE Large En embedding model to efficiently construct a RAG QnA system on an Amazon SageMaker notebook using the parent document retriever tool and contextual compression technique. Armando Diaz is a Solutions Architect at AWS.

Telecommunications 133

Telecommunications Transportation Healthcare Accountability 133

AWS Machine Learning

OCTOBER 2, 2024

Opensearch Dashboards provides powerful search and analytical capabilities, allowing teams to dive deeper into generative AI model behavior, user interactions, and system-wide metrics. Before you can enable invocation logging, you need to set up an Amazon Simple Storage Service (Amazon S3) or CloudWatch Logs destination.

Government 127

Government APIs Enterprise Best practices 127

AWS Machine Learning

MARCH 15, 2023

For this example, we construct a custom container and use a SageMaker Processing job for inference. To support our inference needs, we constructed a custom container equipped with the necessary library dependencies. He specializes in AI and ML, containers, and analytics technologies.

Scripts 144

Scripts APIs Engineering Construction 144

AWS Machine Learning

MAY 9, 2023

We store the final output in Fast Healthcare Interoperability Resources (FHIR) compatible format in Amazon HealthLake , making it available for downstream analytics. Users can create meaningful analyses and run interactive analytics using Amazon Athena. Users can make predictions with health data using Amazon SageMaker ML models.

Healthcare 100

Healthcare Enterprise Analytics Construction 100

AWS Machine Learning

MARCH 1, 2024

Property includes buildings and land that we own, along with property we have acquired under build-to-suit lease arrangements when we have control over the building during the construction period and finance lease arrangements." }, "location": { "type": "S3", "s3Location": { "uri": "s3:// /amazon-10k-2023.pdf" As of 2024, Jeffrey P.

APIs 137

APIs Finance Chatbots Enterprise 137

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 Prerequisites You should have the following prerequisites: An AWS account. Launch the CloudFormation stack directly.

Personalization 125

Personalization Accountability Entertainment Construction 125

AWS Machine Learning

MAY 15, 2024

Ref ExamGenTG Chain-of-Thought (CoT) Prompting Before we embark on constructing the app, let’s delve into prompt engineering. Guiding the AI through an analytical chain of thought in this way allows it to develop complex reasoning capabilities that would otherwise be beyond its unaided abilities. We use the default VPC for simplicity.

Education 142

Education APIs Engineering Banking 142

Education Services Group

MAY 6, 2021

Having a solid candidate that understands the principles of Customer Success will put you at a huge advantage compared to competitors who may have simply “rebranded” Account Managers as CSMs. #3 Assuming that servicing the account went as planned, I’d say that is a great account! The assigned Customer Success Manager. •

Accountability 92

Accountability SaaS Construction Sales 92

Call Journey

OCTOBER 24, 2018

These tips on how to implement Speech Analytics will help you plan your onboarding better and utilize the new solution to its fullest. How to implement speech analytics” is one of the question we wished we were asked more often! Speech Analytics can be a powerful tool. Shep Hyken. Shep Hyken. Work with a reliable size data set.

Analytics 45

Analytics Construction Morale Technology 45

AWS Machine Learning

SEPTEMBER 11, 2024

Common examples of time series data include sales revenue, system performance data (such as CPU utilization and memory usage), credit card transactions, sensor readings, and user activity analytics. It offers an AWS CloudFormation template for straightforward deployment in an AWS account.

Management 114

Management Metrics Construction Sales 114

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

JANUARY 28, 2025

SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. Thanks to this construct, you can evaluate any LLM by configuring the model runner according to your model. We specifically focus on SageMaker with MLflow.

Management 113

Management APIs Engineering Metrics 113

AWS Machine Learning

MAY 15, 2023

Using this feature to process documents incurs the same charges as regular Amazon Textract usage (depending on which feature is used), and is subject to the TPS (transactions per second) limits for APIs that are set for the account and Region. Refer to Best Practices for Queries to learn about how to construct queries.

APIs 102

APIs Construction Accountability Best practices 102

AWS Machine Learning

JULY 23, 2024

At the same time, it’s crucial to make sure these security measures don’t undermine the functionality and analytics critical to business operations. Sensitive data, such as name, account number, and phone number, should be tagged with a high classification level, indicating the need for stringent security measures.

Accountability 120

Accountability Government Chatbots Best practices 120

AWS Machine Learning

APRIL 17, 2024

By repeating this process across the entire annual report, you can extract the relevant entities and relationships to construct a rich knowledge graph. The prompts contain clear instructions on what to look out for and the structure to return the data in.

APIs 132

APIs Construction Management Analytics 132

CSM Practice

DECEMBER 19, 2021

360-degree Account health. Analytics and Notifications tool. This to happen needs Customer Success Managers and account managers in the team, which translates into an additional budget here as well. It focuses on a streamlined process for managing data from different sources to offer constructive business insights.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

Education Services Group

APRIL 25, 2021

We’ve taken the concept of a mature CS organization and broken it into this framework to make the daunting task of constructing a scalable, effective practice more manageable and more efficient. Undoubtedly, you already have tools that can provide some level of analytics and insight. Scaling with Systems.

Journey mapping 91

Journey mapping Construction Analytics Education 91