Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

DECEMBER 19, 2023

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations.

Analytics 128

Analytics Engineering Government Best practices 128

AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 88

Engineering Metrics APIs Big data 88

CSM Magazine

OCTOBER 14, 2022

A decision engine can help businesses meet these customer expectations by providing a way to automate decision-making. Decision engines use data and analytics to identify the best course of action in a situation. How Does a Decision Engine Work? A decision engine is a piece of software that makes decisions based on data.

Engineering 52

Engineering Service level Customer Service Wait times 52

CCNG

MARCH 6, 2024

There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.

Contact Center 195

Contact Center Calibration Analytics Interactive Voice Response 195

AWS Machine Learning

NOVEMBER 17, 2022

As data is growing at an exponential rate, organizations are looking to set up an integrated, cost-effective, and performant data platform in order to preprocess data, perform feature engineering, and build, train, and operationalize ML models at scale. A key component of the model building and development process is feature engineering.

Engineering 72

Engineering Big data Accountability Analytics 72

pindrop

NOVEMBER 19, 2020

Nodes for the purpose of fraud detection would be the accounts, calls, transactions, and other data points- while edges would be the links, relationships, or connections between the nodes. . Pindrop Trace technology is our patent-pending analytics engine that powers Protect’s account risk scoring. Benefits of Pindrop ?

Contact Center 98

Contact Center Analytics Interactive Voice Response Engineering 98

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 90

Analytics Healthcare Engineering Government 90

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

AWS Machine Learning

OCTOBER 24, 2024

Business analysts’ ideas to use ML models often sit in prolonged backlogs because of data engineering and data science team’s bandwidth and data preparation activities. It allows data scientists and machine learning engineers to interact with their data and models and to visualize and share their work with others with just a few clicks.

Banking 111

Banking Analytics Engineering Accountability 111

AWS Machine Learning

OCTOBER 20, 2023

This framework addresses challenges by providing prescriptive guidance through a modular framework approach extending an AWS Control Tower multi-account AWS environment and the approach discussed in the post Setting up secure, well-governed machine learning environments on AWS.

Government 125

Government Engineering Accountability Enterprise 125

AWS Machine Learning

SEPTEMBER 3, 2024

By using the Livy REST APIs , SageMaker Studio users can also extend their interactive analytics workflows beyond just notebook-based scenarios, enabling a more comprehensive and streamlined data science experience within the Amazon SageMaker ecosystem.

Big data 114

Big data Engineering Accountability Real estate 114

AWS Machine Learning

NOVEMBER 19, 2024

AI-powered email processing engine – Central to the solution, this engine uses AI to analyze and process emails. The AI engine accesses this resource to pull relevant information needed to effectively address customer inquiries. Deploy the AWS CDK project to provision the required resources in your AWS account.

APIs 89

APIs Management Engineering Enterprise 89

AWS Machine Learning

MARCH 8, 2023

MPII is using a machine learning (ML) bid optimization engine to inform upstream decision-making processes in power asset management and trading. MPII’s bid optimization engine solution uses ML models to generate optimal bids for participation in different markets. in Electrical Engineering and a B.S. in Computer Engineering.

Marketing 88

Marketing Analytics APIs Engineering 88

Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 94

Analytics Technology Banking Engineering 94

Customer Service Life

JANUARY 28, 2019

Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful. A chat analytics platform and a voice analytics platform are like a screwdriver and a hammer.

Analytics 60

Analytics Coaching Contact Center Engineering 60

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. SARIMA extends ARIMA by incorporating additional parameters to account for seasonality in the time series. He joined Getir in 2019 and currently works as a Senior Data Science & Analytics Manager.

Management 125

Management Engineering Analytics Construction 125

AWS Machine Learning

AUGUST 8, 2024

Users typically reach out to the engineering support channel when they have questions about data that is deeply embedded in the data lake or if they can’t access it using various queries. Having an AI assistant can reduce the engineering time spent in responding to these queries and provide answers more quickly.

Engineering 120

Engineering Accountability Feedback Construction 120

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. In particular, they are routinely used to store information related to customer accounts.

Healthcare 125

Healthcare APIs Engineering Accountability 125

AWS Machine Learning

JUNE 11, 2024

Sprinklr’s specialized AI models streamline data processing, gather valuable insights, and enable workflows and analytics at scale to drive better decision-making and productivity. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements.

Engineering 104

Engineering Benchmark Accountability Best practices 104

AWS Machine Learning

NOVEMBER 13, 2024

With the unification of SageMaker Model Cards and SageMaker Model Registry, architects, data scientists, ML engineers, or platform engineers (depending on the organization’s hierarchy) can now seamlessly register ML model versions early in the development lifecycle, including essential business details and technical metadata.

Government 102

Government Engineering Metrics APIs 102

CSM Magazine

NOVEMBER 18, 2024

Optimized for SEO Hosting PDF files on the internet doesn’t just help with day-to-day operations; it also boosts your presence on search engines! By optimizing PDF files with keywords and metadata tags, businesses can see a rise in their search engine rankings.

Engineering 52

Engineering Analytics Accountability Feedback 52

AWS Machine Learning

JUNE 19, 2024

Prerequisites You need an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 127

APIs Engineering Accountability Big data 127

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

AWS Machine Learning

OCTOBER 3, 2024

The proposed baseline architecture can be logically divided into four building blocks which that are sequentially deployed into the provided AWS accounts, as illustrated in the following diagram below. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 90

APIs Construction Engineering Accountability 90

OrecX

MAY 25, 2022

Conversational analytics engines automatically identify these words and can alert managers, team leaders and/or quality evaluators who can use those relevant sections of an interaction to better coach underperforming agents. When this happens, the transcription engine has trouble discerning what each individual said.

Engineering 127

Engineering Analytics Coaching Accountability 127

AWS Machine Learning

AUGUST 21, 2024

Amazon DataZone makes it straightforward for engineers, data scientists, product managers, analysts, and business users to access data throughout an organization so they can discover, use, and collaborate to derive data-driven insights. An Amazon DataZone domain and an associated Amazon DataZone project configured in your AWS account.

Government 118

Government Banking Engineering Enterprise 118

AWS Machine Learning

MAY 30, 2024

The solution is available on the GitHub repository and can be deployed to your AWS account using an AWS Cloud Development Kit (AWS CDK) package. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. The following screenshots show some examples.

Advertising 134

Advertising APIs Education Analytics 134

AWS Machine Learning

NOVEMBER 24, 2023

With that, the need for data scientists and machine learning (ML) engineers has grown significantly. Data scientists and ML engineers require capable tooling and sufficient compute for their work. JuMa is now available to all data scientists, ML engineers, and data analysts at BMW Group.

Engineering 93

Engineering Analytics Self service Government 93

AWS Machine Learning

JULY 29, 2024

In this post, we show how native integrations between Salesforce and Amazon Web Services (AWS) enable you to Bring Your Own Large Language Models (BYO LLMs) from your AWS account to power generative artificial intelligence (AI) applications in Salesforce. For this post, we use the Anthropic Claude 3 Sonnet model.

APIs 120

APIs Accountability CRM Engineering 120

ConvergeOne

APRIL 12, 2022

Jumping into an AI project without a strong foundation can be a bit like buying a powerful car engine without any way to use it. While we may look at the engine and dream of the excitement it will someday produce, it isn’t providing any real value without the car frame, wheels, body, transmission, etc.

Government 105

Government Engineering Analytics Best practices 105

AWS Machine Learning

DECEMBER 20, 2023

Furthermore, the analytics for identifying security threats must be capable of scaling and evolving to meet a changing landscape of threat actors, security vectors, and digital assets. Process Amazon Security Lake log data using a SageMaker Processing job to engineer features.

Engineering 129

Engineering Accountability Analytics Construction 129

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Here, Amazon SageMaker Ground Truth allowed ML engineers to easily build the human-in-the-loop workflow (step v). Burak is still a research affiliate in MIT.

Advertising 127

Advertising APIs Engineering Benchmark 127

AWS Machine Learning

FEBRUARY 29, 2024

At Deutsche Bahn, a dedicated AI platform team manages and operates the SageMaker Studio platform, and multiple data analytics teams within the organization use the platform to develop, train, and run various analytics and ML activities. For high availability, multiple identical private isolated subnets are provisioned.

APIs 123

APIs Construction Transportation Analytics 123

AWS Machine Learning

SEPTEMBER 12, 2024

Security Amazon Bedrock is in scope for common compliance standards such as Service and Organization Control (SOC), International Organization for Standardization (ISO), and Health Insurance Portability and Accountability Act (HIPAA) eligibility, and you can use Amazon Bedrock in compliance with the General Data Protection Regulation (GDPR).

Healthcare 129

Healthcare APIs Accountability Enterprise 129

CSM Magazine

MAY 22, 2024

It’s about creating a holistic strategy that takes into account your entire online presence. A professional SEO approach ensures that your website is optimized for both search engines and the real people visiting it. User Experience: The Unsung Hero Search engines love websites that provide a seamless user experience.

Engineering 52

Engineering Analytics Accountability 52