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25 Indicators of Fraud on Inbound Calls

Callminer

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI.

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Build generative AI chatbots using prompt engineering with Amazon Redshift and Amazon Bedrock

AWS Machine Learning

It enables you to privately customize the FMs with your data using techniques such as fine-tuning, prompt engineering, and Retrieval Augmented Generation (RAG), and build agents that run tasks using your enterprise systems and data sources while complying with security and privacy requirements.

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

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Build a reverse image search engine with Amazon Titan Multimodal Embeddings in Amazon Bedrock and AWS managed services

AWS Machine Learning

A reverse image search engine enables users to upload an image to find related information instead of using text-based queries. Solution overview The solution outlines how to build a reverse image search engine to retrieve similar images based on input image queries. Display results : Display the top K similar results to the user.

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Driving advanced analytics outcomes at scale using Amazon SageMaker powered PwC’s Machine Learning Ops Accelerator

AWS Machine Learning

Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge. Just like DevOps combines development and operations for software engineering, MLOps combines ML engineering and IT operations.

Analytics 135
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Principal Financial Group uses AWS Post Call Analytics solution to extract omnichannel customer insights

AWS Machine Learning

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Analytics 128
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Cutting Through the Buzzwords of AI in the Contact Center

CCNG

There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.