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Boost agent productivity with Salesforce integration for Live Call Analytics

AWS Machine Learning

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. An AWS account. We’ve all been there. Having a productive conversation while multitasking is challenging.

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Federated Learning on AWS with FedML: Health analytics without sharing sensitive data – Part 1

AWS Machine Learning

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

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Pandemic Planning for Businesses: How to cope up with COVID-19

ProProfs Blog

The team would be accountable in developing plans required to mitigate health, safety, operational, and financial risks. . Review your business finances and accounts. They might not entertain the idea of visiting your office or offline stores, but they are expecting you to communicate via your website.

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How to Use Data Analytics to Improve High Roller Casino Customer Service

CSM Magazine

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. In this article, we will explore how casinos can use data analytics to enhance high roller customer service and ultimately drive business success.

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Dynamic video content moderation and policy evaluation using AWS generative AI services

AWS Machine Learning

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis.

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100+ Customer Experience Stats to Prepare for 2023

CCNG

Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query. Accenture, 2017) Personalization at scale can drive between 5 and 15% revenue growth for companies in the retail, travel, entertainment, telecom, and financial services sectors.

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Difference Between Multichannel & Omnichannel Customer Support

ProProfs Blog

Google Analytics. You’ll find the best: Mobile responsive website that keeps people entertained during travel. Allows businesses to identify what your customer needs (through analytics). Allows businesses to identify what your customers might like and want (through analytics). Help Desk Tools. Knowledge Base Integration.