Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Hand-picked related content: How to reduce churn using customer journey analytics ]. 10 Steps to Improve Customer Retention with Journey Analytics.

Customer retention 110

Customer retention Analytics Airlines SaaS 110

NobelBiz

DECEMBER 3, 2024

Special Events or Promotions Marketing campaigns, product launches, or special events can significantly impact call volumes. Accurate forecasting for these events allows call centers to prepare appropriately by scheduling additional agents or implementing targeted training for anticipated queries.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account. The invocation generates an AWS CloudTrail event.

Enterprise 112

Enterprise APIs Government Accountability 112

Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 94

Analytics Technology Banking Engineering 94

AWS Machine Learning

JANUARY 21, 2025

Sign up for a ServiceNow account if you do not have one. CloudTrail is enabled on your AWS account when you create the account. When activity occurs in that activity is recorded in a CloudTrail event along with other AWS service events in Event history. Save your username and password.

Self service 83

Self service Best practices Accountability Government 83

JivoChat

JUNE 21, 2022

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. Whether you are an entrepreneur or a marketing professional, understanding how Google Analytics works can help you to boost your business performance, and increase brand awareness and conversion rates. .

Analytics 75

Analytics Accountability Marketing Management 75

Callminer

MARCH 12, 2020

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

Call Center 182

Call Center Analytics Best practices Government 182

TeleDirect

DECEMBER 22, 2024

Analytics Tools : Track performance and gather insights for continuous improvement. Event Management Managing reservations and answering attendee questions becomes seamless with a dedicated inbound call center. A: Inbound call centers can gather feedback through post-call surveys, direct interactions, and analytics tools.

Call Center 62

Call Center Technical Support Healthcare Abandon rate 62

AWS Machine Learning

FEBRUARY 21, 2025

Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. We implemented an AWS multi-account strategy, standing up Amazon SageMaker Studio in a build account using a network-isolated Amazon VPC. Analytic data is stored in Amazon Redshift.

Engineering 71

Engineering Finance Accountability Analytics 71

TeleDirect

JANUARY 4, 2025

This feature is especially beneficial for: Seasonal Businesses: Retailers, event planners, and travel companies that experience fluctuating demand. E-Commerce Businesses E-commerce companies often face seasonal surges during holidays or promotional events. Real-World Applications of TeleDirects Prepaid Plans 1.

call center solutions 62

call center solutions Call Center Healthcare Call center experience 62

AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Example use cases for this could be payment processing or high-volume account creation.

APIs 134

APIs Banking Accountability Analytics 134

AWS Machine Learning

JUNE 21, 2023

The Live Call Analytics with Agent Assist (LCA) open-source solution addresses these challenges by providing features such as AI-powered agent assistance, call transcription, call summarization, and much more. Post-call summary Lambda hook – The LCA Call Event/Transcript Processor invokes this hook after the call summary is processed.

Analytics 92

Analytics APIs CRM Contact Center 92

AWS Machine Learning

FEBRUARY 11, 2025

and run inference: An AWS account that will contain all your AWS resources. With SageMaker AI, you can streamline the entire model deployment process. Prerequisites Make sure you have the following prerequisites to deploy Meta SAM 2.1 An AWS Identity and Access Management (IAM) role to access SageMaker AI. for object tracking on video. .

Engineering 82

Engineering Construction Benchmark Healthcare 82

JivoChat

FEBRUARY 14, 2023

But to enjoy those data, you need to know how to analyze them, and that’s why marketing analytics courses can help you. Best Marketing Analytics Courses 1. Marketing Analytics With the Marketing Analytics course, you will learn the most important marketing metrics and how to apply them to your data. Workload: 2.5

Analytics 75

Analytics Marketing Abandon rate Metrics 75

CCNG

MAY 30, 2024

However, it’s helpful to capture those events and store them for future use. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs 133

APIs Accountability Analytics Entertainment 133

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 121

Chatbots APIs Self service Contact Center 121

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at any single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 93

Analytics Healthcare Engineering Government 93

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account? Toggle Enable Events on. Choose Save Changes.

APIs 101

APIs Engineering Accountability Big data 101

AWS Machine Learning

DECEMBER 20, 2023

Furthermore, the analytics for identifying security threats must be capable of scaling and evolving to meet a changing landscape of threat actors, security vectors, and digital assets. Store new security logs in an S3 bucket and queue events in Amazon Simple Queue Service (Amazon SQS). Subscribe an AWS Lambda function to the SQS queue.

Engineering 130

Engineering Accountability Analytics Construction 130

Callminer

MARCH 7, 2017

Leverage Speech Analytics: Speech analytics software can help you stay CFPB compliant. The most progressive companies in the financial services industry today have started leveraging speech analytics software to track and analyze their collection calls and ensure CFPB compliance. However, there is a better way.

Best practices 140

Best practices Analytics Government Banking 140

AWS Machine Learning

FEBRUARY 7, 2025

The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The incoming event from Slack is sent to an endpoint in API Gateway, and Slack expects a response in less than 3 seconds, otherwise the request fails. Sonnet model for natural language processing.

Entertainment 78

Entertainment APIs Technology Feedback 78

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Amazon EventBridge to trigger the data ingestion and ML pipeline on a schedule and in response to events. He holds a Ph.D.

Marketing 92

Marketing Analytics APIs Engineering 92

AWS Machine Learning

NOVEMBER 19, 2024

The excitement is building for the fourteenth edition of AWS re:Invent, and as always, Las Vegas is set to host this spectacular event. Hear from AWS customers who successfully evolved their data strategies for analytics, ML, and AI, and get practical guidance on implementing similar strategies using cutting-edge AWS tools and services.

APIs 95

APIs Enterprise Best practices Government 95

Balto

MARCH 17, 2025

Real-Time Call Center Insights Dashboard Introduction to Call Center Insights Call center analytics transforms raw operational data into actionable intelligence, enabling businesses to improve customer experience while optimizing agent performance. Modern analytics platforms examine everything from call volume patterns to customer sentiment.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Callminer

NOVEMBER 18, 2020

I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Examples include call recording, speech analytics and real-time monitoring. Agents should report the event to systems in place to protect agents by blocking inappropriate callers. Never eat while on the phone. Fraser Wilson.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

FEBRUARY 5, 2025

The listing writer microservice publishes listing change events to an Amazon Simple Notification Service (Amazon SNS) topic, which an Amazon Simple Queue Service (Amazon SQS) queue subscribes to. These challenges include: Context understanding Keyword searches dont account for the context in which a term is used.

Engineering 78

Engineering Metrics Analytics Marketing 78

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at a single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 89

Analytics Healthcare Scripts Accountability 89

AWS Machine Learning

AUGUST 7, 2024

Because the automation takes care of repetitive analytics tasks, technical resources can focus on relentlessly improving the quality and thoroughness of the MLOps pipeline to improve compliance posture, and make sure checks are performing as expected. This post assumes your accounts and S3 buckets are in the same AWS Region.

Government 117

Government Benchmark Scripts Enterprise 117

ChurnZero

JUNE 15, 2023

Data can be collected through various methods including user analytics, surveys, and customer feedback. It’s also unreasonable to ask a CSM to review a customer’s entire account every single time they have an upcoming interaction to figure out what’s changed since the last time they talked.

Accountability 96

Accountability Upselling Analytics Metrics 96

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

APIs 133

APIs Construction Management Analytics 133

AWS Machine Learning

JULY 17, 2024

QSI enables insights on your AWS Support datasets across your AWS accounts. First, as illustrated in the Linked Accounts group in Figure 1, this solution supports datasets from linked accounts and aggregates your data using the various APIs, AWS Lambda , and Amazon EventBridge. Synchronize the data source to index the data.

Scripts 120

Scripts APIs Enterprise Accountability 120

TechSee

MARCH 7, 2023

She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

OCTOBER 20, 2023

This framework addresses challenges by providing prescriptive guidance through a modular framework approach extending an AWS Control Tower multi-account AWS environment and the approach discussed in the post Setting up secure, well-governed machine learning environments on AWS.

Government 128

Government Engineering Accountability Enterprise 128

AWS Machine Learning

JULY 29, 2022

Reviewing the Account Balance chatbot. As an example, this demo deploys a bot to perform three automated tasks, or intents : Check Balance , Transfer Funds , and Open Account. For example, the Open Account intent includes four slots: First Name. Account Type. Complete the following steps: Log in to your AWS account.

Contact Center 122

Contact Center Interactive Voice Response Self service Accountability 122