Callminer

MARCH 12, 2020

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

Call Center 182

Call Center Analytics Best practices Government 182

AWS Machine Learning

MARCH 10, 2023

Online fraud has a widespread impact on businesses and requires an effective end-to-end strategy to detect and prevent new account fraud and account takeovers, and stop suspicious payment transactions. Example use cases for this could be payment processing or high-volume account creation.

APIs 138

APIs Banking Accountability Analytics 138

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at any single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 104

Analytics Healthcare Engineering Government 104

JivoChat

FEBRUARY 14, 2023

But to enjoy those data, you need to know how to analyze them, and that’s why marketing analytics courses can help you. Best Marketing Analytics Courses 1. Marketing Analytics With the Marketing Analytics course, you will learn the most important marketing metrics and how to apply them to your data. Workload: 2.5

Analytics 75

Analytics Marketing Abandon rate Metrics 75

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs 138

APIs Accountability Analytics Entertainment 138

CCNG

MAY 30, 2024

However, it’s helpful to capture those events and store them for future use. If your platform produces amazing forecasts but no aligned schedules, then you likely have a data analytics platform and not a WFM platform.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account? Toggle Enable Events on. Choose Save Changes.

APIs 105

APIs Engineering Accountability Scripts 105

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Amazon EventBridge to trigger the data ingestion and ML pipeline on a schedule and in response to events. He holds a Ph.D.

Marketing 100

Marketing Analytics APIs Engineering 100

AWS Machine Learning

DECEMBER 20, 2023

Furthermore, the analytics for identifying security threats must be capable of scaling and evolving to meet a changing landscape of threat actors, security vectors, and digital assets. Store new security logs in an S3 bucket and queue events in Amazon Simple Queue Service (Amazon SQS). Subscribe an AWS Lambda function to the SQS queue.

Engineering 136

Engineering Accountability Analytics Construction 136

Callminer

MARCH 7, 2017

Leverage Speech Analytics: Speech analytics software can help you stay CFPB compliant. The most progressive companies in the financial services industry today have started leveraging speech analytics software to track and analyze their collection calls and ensure CFPB compliance. However, there is a better way.

Best practices 140

Best practices Analytics Government Banking 140

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at a single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 97

Analytics Healthcare Scripts Accountability 97

Callminer

NOVEMBER 18, 2020

I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Examples include call recording, speech analytics and real-time monitoring. Agents should report the event to systems in place to protect agents by blocking inappropriate callers. Never eat while on the phone. Fraser Wilson.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

AWS Machine Learning

JULY 17, 2024

QSI enables insights on your AWS Support datasets across your AWS accounts. First, as illustrated in the Linked Accounts group in Figure 1, this solution supports datasets from linked accounts and aggregates your data using the various APIs, AWS Lambda , and Amazon EventBridge. Synchronize the data source to index the data.

Scripts 129

Scripts APIs Enterprise Accountability 129

AWS Machine Learning

OCTOBER 20, 2023

This framework addresses challenges by providing prescriptive guidance through a modular framework approach extending an AWS Control Tower multi-account AWS environment and the approach discussed in the post Setting up secure, well-governed machine learning environments on AWS.

Government 134

Government Engineering Accountability Enterprise 134

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

APIs 137

APIs Construction Management Analytics 137

AWS Machine Learning

JULY 29, 2022

Reviewing the Account Balance chatbot. As an example, this demo deploys a bot to perform three automated tasks, or intents : Check Balance , Transfer Funds , and Open Account. For example, the Open Account intent includes four slots: First Name. Account Type. Complete the following steps: Log in to your AWS account.

Contact Center 130

Contact Center Interactive Voice Response Self service Accountability 130

AWS Machine Learning

OCTOBER 17, 2024

In addition to this, the solution expects that the AWS account in which the template is deployed already has the following configuration and resources: You should have a SageMaker Studio domain. Refer to Creating a trail for your AWS account for additional information.

Government 124

Government Accountability APIs Engineering 124

DMG Consulting

NOVEMBER 6, 2024

GenAI is Transforming Conversation Analytics and Making it Better November 2024 As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a different name. Is that the case with conversation analytics? The answer is a resounding “no”!

Analytics 48

Analytics Coaching Employee engagement Quality management 48

ChurnZero

JUNE 15, 2023

Data can be collected through various methods including user analytics, surveys, and customer feedback. It’s also unreasonable to ask a CSM to review a customer’s entire account every single time they have an upcoming interaction to figure out what’s changed since the last time they talked.

Accountability 96

Accountability Upselling Analytics Metrics 96

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 98

Scripts Analytics Accountability Engineering 98

AWS Machine Learning

JULY 23, 2024

At the same time, it’s crucial to make sure these security measures don’t undermine the functionality and analytics critical to business operations. Sensitive data, such as name, account number, and phone number, should be tagged with a high classification level, indicating the need for stringent security measures.

Accountability 125

Accountability Government Chatbots Best practices 125

AWS Machine Learning

OCTOBER 10, 2023

Customers often need to train a model with data from different regions, organizations, or AWS accounts. FL increases the amount of data available for training ML models, especially data associated with rare and new events, resulting in a more general ML model.

Healthcare 128

Healthcare Telecommunications Analytics Wireless 128

VirtualPBX

JANUARY 20, 2021

Our Zapier SMS integration update allows you to perform automated tasks like notifying team members of inbound texts through a separate chat platform (such as Slack), logging your inbound messages (such as in a Trello board), or syncing your texts to data recorded in an analytics platform (such as Google Analytics). Call Answered.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

AWS Machine Learning

FEBRUARY 5, 2024

HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. Predictive modeling using historical geospatial data allows organizations to identify and prepare for potential future events.

Healthcare 121

Healthcare Engineering Analytics APIs 121

AWS Machine Learning

SEPTEMBER 27, 2023

By using Amazon CloudWatch in the solution, MDaudit monitors metrics, events, and logs throughout the end-to-end solution. Our close cooperation with AWS and our extended account team not only expedited the development process but also spared us four months of dedicated engineering efforts.

Healthcare 130

Healthcare Engineering SaaS Analytics 130

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page!

Analytics 78

Analytics Feedback Accountability Marketing 78

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 137

Management APIs Engineering Government 137

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

ChurnZero

AUGUST 14, 2020

They focus on opportunity management – like the manual activities that typically exist within accounts. Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Product Analytics Software. What is product analytics software?

CRM 87

CRM Finance Upselling Accountability 87

AWS Machine Learning

JUNE 24, 2022

We split the environment into multiple AWS accounts: Data lake – Stores all the ingested data from on premises (or other systems) to the cloud. The data is cataloged via the AWS Glue Data Catalog and shared with other users and accounts via AWS Lake Formation (the data governance layer). Standardising repository branching and CI/CD.

Enterprise 127

Enterprise Engineering Accountability APIs 127

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Speech/text analytics.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

AWS Machine Learning

SEPTEMBER 1, 2023

Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. Prerequisites You need an AWS account with an AWS Identity and Access Management (IAM) role with permissions to manage resources created as part of the solution. For details, refer to Creating an AWS account.

APIs 126

APIs Chatbots Engineering Best practices 126

CSM Magazine

JUNE 10, 2021

Also, try to take a lead role in organising company-wide events, which get different departments mixing. 3) Create accountability for key contact drivers. By building better relationships with other departments, the contact centre can begin to make them more accountable for the contacts that they drive.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

AWS Machine Learning

OCTOBER 5, 2022

Predicting face-off probability in real-time broadcasts can be broken down into two specific sub-problems: Modeling the face-off event as an ML problem, understanding the requirements and limitations, preparing the data, engineering the data signals, exploring algorithms, and ensuring reliability of results.

Calibration 110

Calibration Engineering Automotive Analytics 110

AWS Machine Learning

JANUARY 30, 2024

Via Amazon S3 Event Notifications , an event is put in an Amazon Simple Queue Service (Amazon SQS) queue. This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. This solution uses the Titan Multimodal Embeddings model.

Scripts 133

Scripts Enterprise Analytics APIs 133

AWS Machine Learning

MAY 7, 2024

This S3 event triggers the Notification Lambda function, which pushes the summary to an Amazon Simple Notification Service (Amazon SNS) topic. All subscribers of the SNS topic (such as meeting attendees) receive the summary in their email inbox. AWS CDK version 2.0

Construction 136

Construction Engineering Enterprise Analytics 136

AWS Machine Learning

MAY 15, 2024

The S3 bucket is configured using event notification. This is an event-driven architecture made up of individual AWS services that are loosely integrated with each other, with each service handling a specific function. through Amazon Route 53 , which redirects the request to the Application Load Balancer (ALB).

Education 140

Education APIs Engineering Banking 140