AWS Machine Learning

OCTOBER 29, 2024

Through code examples and step-by-step guidance, we demonstrate how you can seamlessly integrate this solution into your Amazon Bedrock application, unlocking a new level of visibility, control, and continual improvement for your generative AI applications. However, some components may incur additional usage-based costs.

Best practices 116

Best practices Feedback Metrics APIs 116

TeleDirect

DECEMBER 25, 2024

Example: Imagine a customer facing a technical issue with your product late at night. Advanced Analytics Monitor call center performance metrics, such as resolution times and customer satisfaction scores. Financial Services Provide account support and fraud detection. Use analytics to monitor performance and optimize processes.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

AWS Machine Learning

OCTOBER 31, 2024

After you set up the connector, you can create one or multiple data sources within Amazon Q Business and configure them to start indexing emails from your Gmail account. The connector supports authentication using a Google service account. We describe the process of creating an account later in this post.

APIs 123

APIs Accountability Enterprise Engineering 123

Beyond Philosophy

MAY 19, 2015

Predictive analytics. Predictive analytics describes how a company looks at data sets to identify patterns of behavior in Customer groups. Target used predictive analytics to determine the Customer’s behavior when she learns she is pregnant. How did they get so good at this? 2: They Identify the Hidden CX and Design for it.

Employee engagement 370

Employee engagement Analytics Banking Customer Experience 370

AWS Machine Learning

FEBRUARY 13, 2024

For example, in an application that recommends a music playlist, features could include song ratings, listening duration, and listener demographics. SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. Features are inputs to ML models used during training and inference.

Accountability 131

Accountability Government Engineering Scripts 131

Callminer

MARCH 2, 2020

To learn about how speech analytics can help boost customer satisfaction, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. For example, customers with billing concerns should never be routed to user experience experts instead of agents experienced in handling billing requests.

First call resolution 291

First call resolution Metrics Analytics Call Center 291

TeleDirect

JANUARY 7, 2025

Real-Time Reporting and Analytics Access insights into call volume, Average Handle Time (AHT),Call Abandonment Rate, and service level metrics to continuously optimize performance. Financial Services Handle account inquiries, loan applications, and fraud detection. Real-World Examples of 24/7/365 Call Center Services in Action 1.

Call Center 125

Call Center Abandon rate Average Handle Time Healthcare 125

AWS Machine Learning

MARCH 19, 2025

One can quickly host such application on the AWS Cloud without managing the underlying infrastructure, for example, with Amazon Simple Storage Service (S3) and Amazon CloudFront. The system prompt we used in this example is as follows: You are an office assistant helping humans to write text for their documents. join(tags)})>(?

APIs 116

APIs Automotive Accountability Analytics 116

Callminer

DECEMBER 5, 2019

Analytics Emerges as a Barrier Buster. Interaction analytics supporting voice and text-based communications will increasingly be used to bridge siloes of technology and interest for more organisations in 2020. Predictive Analytics Will Drive a Better Customer Experience.

Analytics 207

Analytics Accountability Technology Sales 207

AWS Machine Learning

APRIL 10, 2025

For instance, as a marketing manager for a video-on-demand company, you might want to send personalized email messages tailored to each individual usertaking into account their demographic information, such as gender and age, and their viewing preferences. In our example, we use the Top picks for you recommender.

Personalization 107

Personalization APIs Advertising Accountability 107

AWS Machine Learning

MARCH 19, 2025

The organizations that figure this out first will have a significant competitive advantageand were already seeing compelling examples of whats possible. Rahul has over twenty years of experience in technology and has co-founded two companies, one focused on analytics and the other on IP-geolocation.

Healthcare 144

Healthcare Enterprise APIs Transportation 144

Beyond Philosophy

SEPTEMBER 25, 2017

I’ve been reading about Big Data’s foray into “Journey Analytics.” Journey analytics seeks to improve customer experience by collecting data at each point on a customer’s journey and mapping customers’ paths – whether they lead to a purchase or not. Let’s take my recent adventure buying a Jeep.

Big data 284

Big data Journey mapping Consulting Consulting 284

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.

Technology 272

Technology Customer Experience Complaint resolution Gamification 272

AWS Machine Learning

NOVEMBER 7, 2024

It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices. Take Retrieval Augmented Generation (RAG) as an example. The component groups are as follows.

Enterprise 116

Enterprise APIs Government Accountability 116

AWS Machine Learning

JANUARY 28, 2025

SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process. The repository uses an Amazon Simple Storage Service (Amazon S3) bucket within your AWS account, making sure that your artifacts are stored securely and remain under your control.

Management 120

Management APIs Engineering Metrics 120

Callminer

MARCH 23, 2020

In the following examples, we will look at 5 different ways to calculate service levels and see how they offer different results. For this example, we will limit the time threshold to 30 seconds. In our example, this is ((860)/1000))*100% = 86%. 5 Calculations for Call Center Service Levels. 60 calls were abandoned. Formula #1.

industry standards 207

industry standards Service level Call Center Metrics 207

AWS Machine Learning

FEBRUARY 10, 2025

In this example, we start with the data science or portfolio agent. For more information about how to work with RDC and AWS and to understand how were supporting banking customers around the world to use AI in credit decisions, contact your AWS Account Manager or visit Rich Data Co. However, we envision many more agents in the future.

Chief Customer Officer 114

Chief Customer Officer Banking SaaS Engineering 114

AWS Machine Learning

NOVEMBER 15, 2023

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

Analytics 121

Analytics Interactive Voice Response Average Handle Time Contact Center 121

AWS Machine Learning

DECEMBER 13, 2024

This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. About Clearwater Analytics Clearwater Analytics (NYSE: CWAN) stands at the forefront of investment management technology. trillion in assets across thousands of accounts worldwide.

Analytics 97

Analytics Management Accountability Engineering 97

AWS Machine Learning

FEBRUARY 25, 2025

Headquartered in Redwood City, California, Alation is an AWS Specialization Partner and AWS Marketplace Seller with Data and Analytics Competency. Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. Leave the defaults and choose Next.

Enterprise 110

Enterprise Engineering APIs Accountability 110

AWS Machine Learning

OCTOBER 28, 2024

Examples include financial systems processing transaction data streams, recommendation engines processing user activity data, and computer vision models processing video frames. For example, the pre-built image requires one inference payload per inference invocation (request to a SageMaker endpoint).

Scripts 118

Scripts Metrics Engineering Analytics 118

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 114

Education Engineering APIs Enterprise 114

AWS Machine Learning

MAY 1, 2025

One notable advantage of multimodal fine-tuning is its effectiveness with mixed datasets that contain both text-only and image and text examples. Prerequisites To use this feature, make sure that you have satisfied the following requirements: An active AWS account. models enabled in your Amazon Bedrock account. Meta Llama 3.2

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AWS Machine Learning

DECEMBER 19, 2023

Customers can configure an AWS account, the repository, the model, the data used, the pipeline name, the training framework, the number of instances to use for training, the inference framework, and any pre- and post-processing steps and several other configurations to check the model quality, bias, and explainability.

Analytics 134

Analytics Engineering Government Best practices 134

AWS Machine Learning

NOVEMBER 20, 2024

Prerequisites Before proceeding with this tutorial, make sure you have the following in place: AWS account – You should have an AWS account with access to Amazon Bedrock. In our example, we use Amazon Bedrock to extract entities like genre and year from natural language queries about video games. model in Amazon Bedrock.

Construction 121

Construction APIs Metrics Accountability 121

AWS Machine Learning

APRIL 29, 2025

The following example shows how prompt optimization converts a typical prompt for a summarization task on Anthropics Claude Haiku into a well-structured prompt for an Amazon Nova model, with sections that begin with special markdown tags such as ## Task, ### Summarization Instructions , and ### Document to Summarize.

Metrics 94

Metrics Engineering Best practices Benchmark 94

AWS Machine Learning

FEBRUARY 21, 2025

The first four steps cover the DSPy programming stage, including defining your task and its constraints, exploring a few examples, and using that to inform your initial pipeline design. The code from this post and more examples are available in the GitHub repository. Set up a SageMaker notebook instance.

Benchmark 104

Benchmark Metrics Engineering Feedback 104

Callminer

NOVEMBER 18, 2020

I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

CCNG

APRIL 20, 2022

Numerous disparate systems generate perpetual flows of valuable data — the analytic raw material that can yield truth and intelligence about your people, performance, processes, culture and more. Once in place, establish a data management and analytics assessment program to identify data challenges and coordinate and prioritize projects.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

AWS Machine Learning

NOVEMBER 12, 2024

The following is an example of a financial information dataset for exchange-traded funds (ETFs) from Kaggle in a structured tabular format that we used to test our solution. The question in the preceding example doesn’t require a lot of complex analysis on the data returned from the ETF dataset. Varun Mehta is a Sr.

Engineering 124

Engineering Real estate Government Big data 124

AWS Machine Learning

MARCH 18, 2025

ASR and NLP techniques provide accurate transcription, accounting for factors like accents, background noise, and medical terminology. Personalized care plans By using the LLMs knowledge base and analytical capabilities, healthcare professionals can develop tailored care plans aligned with the patients specific needs and medical history.

Healthcare 116

Healthcare Analytics Consulting Consulting 116

Outsource Consultants

FEBRUARY 25, 2025

For example, a call center might identify a common issue with a product’s packaging, leading to improvements that reduce returns and increase customer satisfaction. Leverage Data Analytics for Targeted Campaigns Data analytics plays a vital role in boosting ecommerce sales through call centers.

Call Center 67

Call Center Sales outsourcing Technical Support 67

TeleDirect

DECEMBER 24, 2024

Advanced Technology Outsourcing providers leverage state-of-the-art tools and platforms , including CRM systems and analytics dashboards. Financial Services Banks and financial institutions outsource support for account inquiries, loan applications, and fraud detection to ensure secure and efficient service.

outsourcing 62

outsourcing Customer Support Healthcare Technical Support 62

AWS Machine Learning

JANUARY 7, 2025

The project also requires that the AWS account is bootstrapped to allow the deployment of the AWS CDK stack. For example: "collection_name": "search-subtitles" Deploy the AWS CDK stack: cdk deploy Validate successful deployment by reviewing the OpsServerlessSearchStack stack on the AWS CloudFormation The status should read CREATE_COMPLETE.

Engineering 116

Engineering Metrics industry standards Finance 116

Callminer

SEPTEMBER 23, 2020

Speech analytics tools like CallMiner Eureka , for instance, allows call center managers to monitor outbound calls for language patterns, indicators of customer sentiment, and other factors that provide insight into performance. Leverage speech analytics software for ongoing training and coaching.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

APRIL 24, 2025

For example, a user inputs a query containing text and an image of a product they like, and the search engine translates both into vector embeddings using a multimodal embeddings model and retrieves related items from the catalog using embeddings similarities. OpenSearch Service is the AWS recommended vector database for Amazon Bedrock.

Engineering 110

Engineering APIs Enterprise Accountability 110

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics.

APIs 111

APIs Enterprise Best practices Government 111