AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 130

Accountability Government Engineering Scripts 130

AWS Machine Learning

AUGUST 9, 2024

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek , a globally recognized standard for project-based businesses in both government contracting and professional services. Deltek serves over 30,000 clients with industry-specific software and information solutions.

Government 127

Government Healthcare Construction Engineering 127

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Enterprise 62

AWS Machine Learning

DECEMBER 19, 2023

Data and model management provide a central capability that governs ML artifacts throughout their lifecycle. Integrations with CI/CD workflows and data versioning promote MLOps best practices such as governance and monitoring for iterative development and data versioning. It enables auditability, traceability, and compliance.

Analytics 129

Analytics Engineering Government Best practices 129

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 92

Analytics Healthcare Engineering Government 92

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 121

Government APIs Enterprise Best practices 121

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 94

Government Banking Analytics Accountability 94

AWS Machine Learning

NOVEMBER 7, 2024

We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. In this second part, we expand the solution and show to further accelerate innovation by centralizing common Generative AI components.

Enterprise 115

Enterprise APIs Government Accountability 115

AWS Machine Learning

OCTOBER 17, 2024

Improved data governance and security – The shared EFS directory, being centrally managed by the AWS infrastructure admin, can provide improved data governance and security. Refer to Creating a trail for your AWS account for additional information. The CloudFormation resources are deployed in a virtual private cloud (VPC).

Government 117

Government Accountability APIs Engineering 117

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it. The 8 skills required by any CX team are: Strategy.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government Metrics APIs 93

ConvergeOne

APRIL 12, 2022

However, the reason that so many AI projects fail is not due to the AI processes themselves, but rather the lack of strong data governance, collaboration, and problem definition. The wheels are like a data governance strategy that provides processes, security, accessibility, and accountability.

Government 105

Government Engineering Analytics Best practices 105

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Today, digital interactions account for over 35% of all interactions and, at the current rate, will overtake voice in two years. Citizens have different levels of tech savviness and social aptitude.

Government 47

Government Contact Center Analytics Customer Experience 47

AWS Machine Learning

NOVEMBER 19, 2024

Implement governance mechanisms to make sure AI-generated responses align with brand standards and regulatory requirements, preventing non-relevant communications. Deploy the AWS CDK project to provision the required resources in your AWS account. Choose Users in the navigation pane, and navigate to the support user.

APIs 95

APIs Management Engineering Enterprise 95

Monet Software

JULY 4, 2018

While Monet is pleased to offer both speech analytics and desktop analytics solutions, we tend to focus more on speech analytics because we’re hearing more customer interest in this capability, and its adoption into forward-thinking contact centers has become mainstream over the past few years. Normal.dotm.

Analytics 48

Analytics Government Contact Center Accountability 48

Monet Software

MARCH 20, 2019

For improved insight into every interaction between a contact center agent and a customer, it’s hard to beat desktop analytics (DA). Answers to all of them can be better achieved with desktop analytics. Where speech analytics is primarily customer-focused, desktop analytics delivers insight on your agents and your processes.

Analytics 54

Analytics Contact Center Government Banking 54

AWS Machine Learning

JANUARY 13, 2023

Automating the client-server infrastructure to support multiple accounts or virtual private clouds (VPCs) requires VPC peering and efficient communication across VPCs and instances. The tables are de-identified to meet the regulatory requirements US Health Insurance Portability and Accountability Act (HIPAA).

Analytics 86

Analytics Healthcare Scripts Accountability 86

AWS Machine Learning

OCTOBER 3, 2024

The proposed baseline architecture can be logically divided into four building blocks which that are sequentially deployed into the provided AWS accounts, as illustrated in the following diagram below. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 91

APIs Construction Engineering Accountability 91

Callminer

MARCH 12, 2020

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

Call Center 182

Call Center Analytics Best practices Government 182

AWS Machine Learning

JULY 23, 2024

At the same time, it’s crucial to make sure these security measures don’t undermine the functionality and analytics critical to business operations. Sensitive data, such as name, account number, and phone number, should be tagged with a high classification level, indicating the need for stringent security measures.

Accountability 115

Accountability Government Chatbots Best practices 115

Zappix

APRIL 15, 2024

Digital engagement tools have emerged as a cornerstone in transforming how government agencies interact with citizens, ensuring efficiency, accessibility, and satisfaction. In conclusion, digital engagement tools represent a paradigm shift in how governments engage with citizens, deliver services, and drive societal progress.

Government 52

Government Self service Advertising Chatbots 52

AWS Machine Learning

NOVEMBER 24, 2023

This offering enables BMW ML engineers to perform code-centric data analytics and ML, increases developer productivity by providing self-service capability and infrastructure automation, and tightly integrates with BMW’s centralized IT tooling landscape. JuMa automatically provisions a new AWS account for the workspace.

Engineering 95

Engineering Analytics Self service Government 95

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 114

Healthcare Government Engineering APIs 114

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. Follow a clear plan on governance and decision making. This provides transparency and accountability and empowers a data-driven approach to customer success. Follow a Clear Plan on Governance and Decision making.

Government 100

Government Journey mapping Accountability Benchmark 100

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 89

APIs Enterprise Best practices Government 89

AWS Machine Learning

NOVEMBER 1, 2023

In the legal system, discovery is the legal process governing the right to obtain and the obligation to produce non-privileged matter relevant to any party’s claims or defenses in litigation. He oversees the company’s data initiatives, including data warehouses, visualizations, analytics, and machine learning.

APIs 115

APIs Government Engineering Telecommunications 115

AWS Machine Learning

JULY 17, 2024

Customer data, including prompts, completions, custom models, and data used for fine-tuning or continued pre-training, remains private to customer AWS accounts and is never shared with third-party model providers. Failing to do so may result in unnecessary charges accruing on your account.

Enterprise 127

Enterprise Chatbots Healthcare Finance 127

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 87

Scripts Analytics Accountability Engineering 87

Pointillist

APRIL 17, 2019

You know you need the right customer data analytics tools to discover customer journeys, understand customer behavior and provide your customers with a better experience. Today, the number of customer data analytics tools are overwhelming. But standing in your way are existing customer data management challenges.

Analytics 51

Analytics Journey mapping Multichannel Government 51

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Advanced analytics and machine learning algorithms are also being integrated into call center operations to predict debtor behavior and optimize contact strategies. In the U.S.,

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

AWS Machine Learning

NOVEMBER 1, 2024

According to sources from government databases and research institutions, there are around 300,000–600,000 clinical trials conducted globally each year, amplifying this impact by several hundred thousand times. Amazon Redshift is a fully managed cloud data warehouse that trial scientists can use to perform analytics.

Metrics 116

Metrics Transportation industry standards Analytics 116

NobelBiz

JUNE 25, 2024

This involves prioritizing accounts based on the likelihood of recovery, employing skilled negotiators, and utilizing data-driven strategies to identify the most promising cases. Workflow and Processes Receiving Account Information: Debt collectors receive comprehensive information from creditors about delinquent accounts.

Call Center 52

Call Center Contact Center Accountability CRM 52

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. By the way, did you know that Lumoa’s analytics is powered by AI?

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

ConvergeOne

MAY 25, 2021

Since the shift from the concept of traditional IT to the public cloud, there have been many new security services and cloud-native tools being implemented across all vertical industries to protect and govern the customer cloud environment. I have heard everything from, “I don’t trust the cloud,” to “the cloud is not secure.”.

Government 53

Government Accountability Analytics Technology 53

ConvergeOne

APRIL 12, 2022

However, the reason that so many AI projects fail is not due to the AI processes themselves, but rather the lack of strong data governance, collaboration, and problem definition. Without strong data governance, the data itself may become unusable, inaccurate, or even unsecure. visualization and reporting, machine learning, AI).

Government 52

Government Engineering Analytics Best practices 52

ConvergeOne

MAY 25, 2021

Since the shift from the concept of traditional IT to the public cloud, there have been many new security services and cloud-native tools being implemented across all vertical industries to protect and govern the customer cloud environment. I have heard everything from, “I don’t trust the cloud,” to “the cloud is not secure.”

Government 52

Government Accountability Analytics Technology 52