AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. It’s straightforward to deploy in your AWS account. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 139

APIs Accountability Analytics Entertainment 139

AWS Machine Learning

NOVEMBER 20, 2024

One of its key features, Amazon Bedrock Knowledge Bases , allows you to securely connect FMs to your proprietary data using a fully managed RAG capability and supports powerful metadata filtering capabilities. Context recall – Assesses the proportion of relevant information retrieved from the knowledge base.

Construction 120

Construction APIs Metrics Accountability 120

ShepHyken

SEPTEMBER 7, 2023

Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

B2C 356

B2C Customer centricity Feedback Upselling 356

AWS Machine Learning

FEBRUARY 10, 2025

It aims to boost team efficiency by answering complex technical queries across the machine learning operations (MLOps) lifecycle, drawing from a comprehensive knowledge base that includes environment documentation, AI and data science expertise, and Python code generation.

Chief Customer Officer 109

Chief Customer Officer Banking SaaS Engineering 109

Callminer

MARCH 2, 2020

Higher scores correlate strongly with a high first call resolution rate, signaling an appropriate level of knowledge and competency among your agents. To learn about how speech analytics can help boost customer satisfaction, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics.

First call resolution 291

First call resolution Metrics Analytics Call Center 291

AWS Machine Learning

MARCH 4, 2025

Knowledge base integration Incorporates up-to-date WAFR documentation and cloud best practices using Amazon Bedrock Knowledge Bases , providing accurate and context-aware evaluations. It is highly recommended that you use a separate AWS account and setup AWS Budget to monitor the costs.

Best practices 120

Best practices Enterprise Engineering Strategic Value 120

AWS Machine Learning

SEPTEMBER 24, 2024

It also enables operational capabilities including automated testing, conversation analytics, monitoring and observability, and LLM hallucination prevention and detection. “We You can deploy the solution in your own AWS account and try the example solution. seconds or less. The following diagram illustrates the solution architecture.

Contact Center 103

Contact Center Analytics Accountability Self service 103

AWS Machine Learning

MARCH 18, 2025

This transcription then serves as the input for a powerful LLM, which draws upon its vast knowledge base to provide personalized, context-aware responses tailored to your specific situation. ASR and NLP techniques provide accurate transcription, accounting for factors like accents, background noise, and medical terminology.

Healthcare 116

Healthcare Analytics Consulting Consulting 116

AWS Machine Learning

DECEMBER 3, 2024

The architecture is divided into two main components: the agent architecture and knowledge base architecture. This NoSQL database is optimized for rapid access, making sure the knowledge base remains responsive and searchable. Knowledge base architecture The following diagram illustrates the knowledge base architecture.

Sales 111

Sales APIs Engineering Analytics 111

Callminer

FEBRUARY 23, 2021

Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” Omnichannel analytics will be used to unify and improve CX. And callout culture means brands are held publicly accountable for their decisions. ” – Amir P.,

Call Center 376

Call Center Technology Banking Contact Center 376

AWS Machine Learning

JANUARY 21, 2025

Chat-based assistants have become an invaluable tool for providing automated customer service and support. Amazon Bedrock Knowledge Bases provides the capability of amassing data sources into a repository of information. In this post, we demonstrate how to integrate Amazon Lex with Amazon Bedrock Knowledge Bases and ServiceNow.

Self service 87

Self service Best practices Accountability Government 87

AWS Machine Learning

FEBRUARY 7, 2025

The serverless architecture provides scalability and responsiveness, and secure storage houses the studios vast asset library and knowledge base. RAG implementation Our RAG setup uses Amazon Bedrock connectors to integrate with Confluence and Salesforce, tapping into our existing knowledge bases.

Entertainment 86

Entertainment APIs Technology Feedback 86

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. He is an expert on knowledge bases and is KCS certified.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

JANUARY 7, 2025

The prompt generator invokes the appropriate knowledge base according to the selected mode. Strategy for TM knowledge base The LLM translation playground offers two options to incorporate the translation memory into the prompt. The request is sent to the prompt generator. For this post, we use a document store.

Engineering 115

Engineering Metrics industry standards Finance 115

ROI CX Solutions

APRIL 29, 2025

From chatbots that instantly handle inquiries to advanced analytics that forecast customer needs, AI is unlocking new levels of efficiency, personalization, and satisfaction. Autopilots and copilots assist agents as they engage with customers, suggesting tips based on your knowledge base to ensure efficient handling of each interaction.

Customer Support 64

Customer Support Interactive Voice Response Chatbots Coaching 64

AWS Machine Learning

NOVEMBER 19, 2024

These sessions, featuring Amazon Q Business , Amazon Q Developer , Amazon Q in QuickSight , and Amazon Q Connect , span the AI/ML, DevOps and Developer Productivity, Analytics, and Business Applications topics. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

APIs 107

APIs Enterprise Best practices Government 107

Wowdesk Blog

JANUARY 31, 2025

Businesses often struggle with missed inquiries, long response times, and lack of accountability. Lack of Accountability Without ticket assignment, employees may ignore or duplicate tasks, decreasing efficiency and increasing workload. Automated Ticket Routing Assigns tickets based on priority, agent expertise, or workload.

Customer Support 52

Customer Support Multi-channel support Analytics Chatbots 52

ROI CX Solutions

JANUARY 9, 2025

It also enables agents to combine emotional intelligence with AI’s analytical capabilities. Self-service knowledge bases Customers often prefer finding answers themselves. That’s why a well-designed knowledge base acts like a 24/7 customer service library. Predictive analytics makes this possible.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

AWS Machine Learning

NOVEMBER 7, 2024

Depending on the use case and data isolation requirements, tenants can have a pooled knowledge base or a siloed one and implement item-level isolation or resource level isolation for the data respectively. Account limits – So far, we have discussed how to deploy the gateway solution in a single AWS account.

Enterprise 116

Enterprise APIs Government Accountability 116

AWS Machine Learning

JANUARY 28, 2025

Similarly, maintaining detailed information about the datasets used for training and evaluation helps identify potential biases and limitations in the models knowledge base. SageMaker is a data, analytics, and AI/ML platform, which we will use in conjunction with FMEval to streamline the evaluation process.

Management 115

Management APIs Engineering Metrics 115

ProProfs Blog

AUGUST 14, 2020

But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now. While Google Analytics can help you access such data once collected over a certain time period, live chat gives you insight on real-time customer behavior. Integrate a Knowledge Base With Your Live Chat.

B2B 174

B2B Analytics Education B2C 174

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Strengthen Customer Relationships with Emotion Analytics.

Technology 159

Technology Customer Service Technical Support Self service 159

TeleDirect

JANUARY 17, 2025

Call Monitoring and Analytics: Identify patterns in difficult calls and improve agent training. Knowledge Bases: Enable agents to access accurate information quickly, reducing resolution times. Omnichannel Support: Seamlessly transition between channels like phone, email, and chat to provide consistent service.

Customer Service 71

Customer Service Call Center Average Handle Time Customer emotions 71

AWS Machine Learning

AUGUST 2, 2024

This is a guest post co-written with Vicente Cruz Mínguez, Head of Data and Advanced Analytics at Cepsa Química, and Marcos Fernández Díaz, Senior Data Scientist at Keepler. However, their knowledge is static and tied to the data used during the pre-training phase. The following diagram illustrates this architecture.

APIs 128

APIs Analytics Chatbots Engineering 128

Calabrio

MARCH 11, 2025

Automate performance evaluation: AI-driven QA scorecards and analytics streamline the evaluation process, freeing up managers to focus on coaching and development. Knowledge bases help team members find information quickly, boost productivity, and serve customers better. However, feedback shouldnt be a one-way street.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

CSM Magazine

NOVEMBER 4, 2024

Native language call centers, chat platforms, knowledge bases, FAQs, social media channels, even online communities…are all options. Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization. Reduced Risk.

Customer Experience 52

Customer Experience Advertising APIs Marketing 52

Interactions

OCTOBER 23, 2024

Our customer success experts do the homework on client analytics and provide the bigger picture, bringing deeper knowledge of the industry and how other clients have solved problems. Natural-language interfaces for analytics for easier-to-interpret insights and suggestions. Whenever possible, we meet with clients weekly.

Contact Center 62

Contact Center Surveys Self service Analytics 62

Kayako

MAY 13, 2022

Self-service portals provide the foundation of modern customer care by allowing customers to help themselves with information about products, services, the company, account information, and order status. The portals also automate routine customer issues such as changing account information or passwords.

Self service 118

Self service Airlines Accountability Customer Care 118

AWS Machine Learning

JUNE 26, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to build specialized agents and AI-powered assistants that run actions based on natural language input prompts and your organization’s data. Both the action groups and knowledge base are optional and not required for the agent itself.

APIs 136

APIs Engineering Marketing Enterprise 136

AWS Machine Learning

FEBRUARY 21, 2025

Then we generate the synthetic training dataset from the RAG knowledge base to fine-tune the generator LLM using RAG for performance improvement. Prerequisites To create and run this compound AI system in your AWS account, complete the following prerequisites: Create an AWS account if you dont already have one.

Benchmark 97

Benchmark Metrics Engineering Feedback 97

Calabrio

MARCH 31, 2025

Empowerment and enhanced knowledge for agents: Real-time support and faster access to customer interaction analysis and actionable insights equip agents to handle inquiries more effectively. Enhanced Knowledge Bases Speed Up Answers Give your agents the power of instant expertise.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

DECEMBER 6, 2023

To create AI assistants that are capable of having discussions grounded in specialized enterprise knowledge, we need to connect these powerful but generic LLMs to internal knowledge bases of documents. This is especially true for questions that require analytical reasoning across multiple documents.

Analytics 129

Analytics APIs Engineering Construction 129

Balto

JANUARY 6, 2025

Knowledge base creation: Create FAQs and support resources to ease the load on your team and handle more customers. Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights.

Call Center 52

Call Center Coaching Surveys Contact Center 52

TechSee

FEBRUARY 2, 2022

Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Emotion Analytics. In today’s digital age, companies can get a 360?

Call Center 124

Call Center Technology Interactive Voice Response Analytics 124

AWS Machine Learning

MARCH 19, 2024

With Knowledge Bases for Amazon Bedrock , you can simplify the RAG development process to provide more accurate anomaly root cause analysis for plant workers. A knowledge base of these files is generated in Amazon Bedrock with a Titan text embeddings model and a default OpenSearch Service vector store.

Construction 138

Construction Scripts APIs Enterprise 138

Help Scout

JULY 8, 2021

Though it’s not a complete support solution by any means, it does offer some expanded functionality compared to a standard Gmail account. A simple way to think about it is as a shared email folder: More than one person can access the shared folder from their own email account once invited by the group admin. help@ or support@ ).

Average Handle Time 116

Average Handle Time Accountability Self service Analytics 116

AWS Machine Learning

MARCH 13, 2024

Latency and cost are also critical factors that must be taken into account. If the toxicity analysis returns a toxicity score exceeding a certain threshold (for example, 50%), we can use Knowledge Bases for Amazon Bedrock to evaluate the message against customized policies using LLMs.

APIs 137

APIs Engineering Advertising Management 137