Amity

SEPTEMBER 25, 2017

I started early on in a blue-collar, manufacturing background doing account management and account services. I then lived in Mexico for a year and did some account management there, which I continued to do when I returned to Michigan. How is your team structured, why, and how has that structure evolved over time?

B2C 60

B2C SaaS B2B Accountability 60

Talkdesk

FEBRUARY 20, 2020

List management: Upload comma-separated values (CSV) files or push records from your CRM or business system via an application programming interface (API). Run multiple campaigns at once, each with its own strategy and settings. Leads can be inserted into a running campaign and dialed immediately, thus winning the race on a hot lead.

Abandon rate 69

Abandon rate B2B Interactive Voice Response B2C 69

Solvvy

AUGUST 21, 2020

The support experience that your customers have when interacting with your business has a direct link to your company’s future revenue – in fact a study from Dimensional Research found that 62% of B2B and 42% of B2C customers purchased more after a positive support interaction.

Chatbots 62

Chatbots Customer Support Self service B2C 62

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. Improve Customer Experience Customer experience is a factor that people take into account when deciding to make a purchase or not. Or you can connect to another platform via our API. JivoChat Partners: Dahi.ai

Chatbots 75

Chatbots B2C Self service B2B 75

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. With Shopify Payments, you can accept credit cards immediately without the need for third-party accounts. When it comes to setting payments and shipping, Shopify also offers unique solutions.

SaaS 75

SaaS Enterprise B2C Engineering 75

OctopusTech

DECEMBER 7, 2022

Here, all you need is access to an internet connection and a laptop so that you can create an account in the BigCommerce platform and use various apps and tools to create a functional site. Unlimited staff accounts and file storage. Its characteristics include – Creation of custom price lists for B2B and B2C customers.

Enterprise 12

Enterprise Sales B2C Analytics 12

iCiDIGITAL

NOVEMBER 12, 2018

comes with exciting new functions and features—most of which will benefit B2C merchants. The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. Apollo for efficient API interactions. Gone are the “old school ways” of REST API, as Albin describes it.

APIs 40

APIs B2C Engineering CRM 40

Lumoa

MARCH 12, 2023

If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. Free Trial: Create your 30 day free trial account Aiwo Aiwo specializes in customer contact intelligence. A CX platform is most powerful if it integrates with all of your data sources. High costs.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. This could include real-time data transfer, API integrations, use and setup of multiple client systems, and the varying degree of security requirements needed given the program’s industry’s nature, and more. Literally, the first question is generally “what is the cost?

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

JivoChat

JUNE 20, 2021

App categories include: Accounting & Tax. Seamless integrations via API, webhooks, & mobile SDK. With the customer experience as the foundation, Fast eliminates many of the most frustrating checkout steps for customers, such as creating accounts, remembering passwords, and completing tedious and lengthy forms.

Sales 52

Sales Accountability Advertising B2B 52

JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. Traditional customer support models will not cut it. out of 5 stars.

Management 52

Management CRM Customer retention Self service 52

JivoChat

AUGUST 23, 2021

Shopify can also be customized via APIs and add-on apps for retailers who want to build a store from scratch or integrate more complex features into their storefront. The platform serves B2B and B2C ecommerce customers including over 2000 mid-market businesses and 30 Fortune 1000 brands. JivoChat integration: Yes.

Enterprise 52

Enterprise Sales B2B B2C 52

JivoChat

JUNE 15, 2021

B2B and B2C users can use apps to improve their Shopify store experience, integrate Shopify with other tools they’re using, and streamline the online shopping experience. Customize subscriptions with ReCharge’s powerful APIs. Your team can use ReCharge to promote one-time offers and analyze how customers are using your products.

Upselling 52

Upselling Analytics Sales Marketing 52

JivoChat

JULY 5, 2021

Work with B2B and B2C Customers: Magento lets you manage both enterprise quotes and customer orders through the same platform. Take a look at our next round of e-commerce tools that can help with inventory, shipping, accounting, and other operational tasks. JivoChat app: Yes. Key Features. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

Amity

JULY 12, 2018

Remember, B2B purchases are not nearly as simple as B2C. "One of the benefits of Amity is that we can provide a comprehensive, 360 degree profile of your customer accounts and end-users," says John. Another issue John mentions is API access. Do you have the buy-in for CS software?

APIs 60

APIs CRM Engineering B2B 60