AWS Machine Learning

AUGUST 15, 2024

In this post, we discuss how to use QnABot on AWS to deploy a fully functional chatbot integrated with other AWS services, and delight your customers with human agent like conversational experiences. After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 128

Chatbots Banking APIs Enterprise 128

AWS Machine Learning

MAY 30, 2024

Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available via an API, so one can choose from a wide range of FMs to find the model that is best suited for their use case. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 128

Chatbots Engineering APIs Technology 128

AWS Machine Learning

OCTOBER 11, 2024

These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs. Solution overview In this post, we explore a sample use case for an online retail chatbot.

APIs 135

APIs Chatbots Accountability Feedback 135

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 135

Engineering Chatbots Accountability Enterprise 135

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Chatbots 93

Chatbots APIs Analytics Upselling 93

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service B2B 75

AWS Machine Learning

NOVEMBER 1, 2024

Users can manage and use application inference profiles using Bedrock APIs or the boto3 SDK: CreateInferenceProfile : Initiates a new inference profile, allowing users to configure the parameters for the profile. ConverseStream API : Similar to the Converse API but supports streaming responses for real-time interactions.

APIs 134

APIs Management Accountability Metrics 134

Inbenta

JULY 3, 2020

However, WhatsApp users can now communicate with a company chatbot through the chat interface as they would talk to a real person. WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication. WhatsApp Business chatbots.

Chatbots 98

Chatbots APIs Wait times CRM 98

Inbenta

AUGUST 10, 2021

What does metabot mean in chatbot applications? Metabot example in chatbots. Inbenta’s chatbot module: your go-to metabot. But what is a metabot in chatbot applications? Chatbots are frequently really good at handling one type of request, usually, Q&A flows. Metabot example in chatbots.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

SEPTEMBER 26, 2024

This post shows how aerospace customers can use AWS generative AI and ML-based services to address this document-based knowledge use case, using a Q&A chatbot to provide expert-level guidance to technical staff based on large libraries of technical documents. Sign in to the Amazon Q console.

APIs 110

APIs Chatbots Engineering Accountability 110

AWS Machine Learning

JULY 10, 2024

You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs. Alternatively, you can use the CreateFlow API for a programmatic creation of flows that help you automate processes and development pipelines.

Management 126

Management APIs Chatbots Best practices 126

AWS Machine Learning

SEPTEMBER 17, 2024

This enables a RAG scenario with Amazon Bedrock by enriching the generative AI prompt using Amazon Bedrock APIs with your company-specific data retrieved from the OpenSearch Serverless vector database. The chatbot application container is built using Streamli t and fronted by an AWS Application Load Balancer (ALB).

APIs 92

APIs Chatbots Management Accountability 92

AWS Machine Learning

NOVEMBER 22, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Scripts 67

Scripts APIs Chatbots Accountability 67

AWS Machine Learning

NOVEMBER 1, 2024

Index Google Drive documents using the Amazon Q Google Drive connector The Amazon Q Google Drive connector can index Google Drive documents hosted in a Google Workspace account. The connector can’t index documents stored on Google Drive in a personal Google Gmail account. All customer data is indexed only in the customer account.

Enterprise 118

Enterprise APIs Accountability Management 118

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. GPT-NeoXT-Chat-Base-20B is designed for use in chatbot applications and may not perform well for other use cases outside of its intended scope. In addition to the aforementioned fine-tuning, GPT-NeoXT-Chat-Base-20B-v0.16

Chatbots 95

Chatbots Scripts APIs Feedback 95

AWS Machine Learning

DECEMBER 6, 2023

Enterprises turn to Retrieval Augmented Generation (RAG) as a mainstream approach to building Q&A chatbots. The end goal was to create a chatbot that would seamlessly integrate publicly available data, along with proprietary customer-specific Q4 data, while maintaining the highest level of security and data privacy.

Chatbots 125

Chatbots APIs Engineering CRM 125

Babelforce

FEBRUARY 8, 2023

Voicebot and Chatbot. But when you scratch below the surface, you’ll find that many voicebot definitions sound just like the chatbot definition you already have open in another tab (and vice versa). In this article: Voicebot vs. Chatbot – how different are they? What are Voicebots and Chatbots used for?

Chatbots 52

Chatbots Interactive Voice Response Average Handle Time APIs 52

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 92

Government Management APIs Accountability 92

AWS Machine Learning

AUGUST 7, 2024

AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes.

APIs 132

APIs Chatbots Metrics Education 132

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 102

APIs Surveys Chatbots Construction 102

Inbenta

JUNE 8, 2022

It’s been a few years since the first chatbots emerged. Although many companies are still using this kind of basic chatbots, many others have turned to more advanced artificial intelligence and natural language processing technologies. But what kind of actions can a transactional chatbot enable? And yet, it is extremely complex.

Chatbots 52

Chatbots APIs Banking Accountability 52

AWS Machine Learning

MARCH 1, 2024

For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable. Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics.

APIs 130

APIs Finance Chatbots Enterprise 130

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Lewis et al. The following diagram shows the conceptual flow of using RAG with LLMs.

Engineering 121

Engineering Chatbots Benchmark APIs 121

AWS Machine Learning

JULY 17, 2024

In this post, we’re using the APIs for AWS Support , AWS Trusted Advisor , and AWS Health to programmatically access the support datasets and use the Amazon Q Business native Amazon Simple Storage Service (Amazon S3) connector to index support data and provide a prebuilt chatbot web experience. Test the solution through chat.

Scripts 120

Scripts APIs Enterprise Accountability 120

Solvvy

AUGUST 21, 2020

The Time is Right for a Customer Support Chatbot. The real difference, however, comes from encouraging customers to self-service with a conversational, next-gen customer support chatbot – far and away the best and most cost-effective way to resolve issues quickly and accurately without bogging down your support team. .

Chatbots 62

Chatbots Customer Support Self service B2C 62

AWS Machine Learning

FEBRUARY 6, 2024

Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed. Chatbots quickly resolve common business issues, improve employee experiences, and free up agents’ time to handle more complex problems.

Chatbots 128

Chatbots APIs Self service Banking 128

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Analytics 52

AWS Machine Learning

SEPTEMBER 13, 2024

The solution uses the following AWS services: Amazon Athena Amazon Bedrock AWS Billing and Cost Management for cost and usage reports Amazon Simple Storage Service (Amazon S3) The compute service of your choice on AWS to call Amazon Bedrock APIs. An AWS compute environment created to host the code and call the Amazon Bedrock APIs.

APIs 89

APIs Chatbots Best practices Management 89

AWS Machine Learning

SEPTEMBER 1, 2023

Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators. For details, refer to Creating an AWS account.

APIs 116

APIs Chatbots Engineering Best practices 116

AWS Machine Learning

NOVEMBER 10, 2023

LLMs are capable of a variety of tasks, such as generating creative content, answering inquiries via chatbots, generating code, and more. Addressing privacy Amazon Comprehend already addresses privacy through its existing PII detection and redaction abilities via the DetectPIIEntities and ContainsPIIEntities APIs.

APIs 121

APIs Chatbots Analytics Personalization 121

AWS Machine Learning

APRIL 23, 2024

With Knowledge Bases for Amazon Bedrock, you can quickly build applications using Retrieval Augmented Generation (RAG) for use cases like question answering, contextual chatbots, and personalized search. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 129

APIs Enterprise Scripts Accountability 129

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Secure your access to RESTful API services. Understanding the risks.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

AWS Machine Learning

JUNE 8, 2022

Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. In this post, we guide you through the steps required to configure an Amazon Lex V2 chatbot, connect it to Uneeq’s digital human, and manage a conversation. AWS Lambda.

APIs 98

APIs Telecommunications Chatbots Accountability 98

JustCall

JANUARY 23, 2024

What is the WhatsApp Business API for teams? WhatsApp Business Platform is a cloud-based API that is specially released by Meta to allow users to integrate WhatsApp into their operational workflows. This is an option in WhatsApp Business API only, as the WhatsApp Business App doesn’t support multiple users.

APIs 52

APIs Accountability CRM Interactive Voice Response 52

NobelBiz

NOVEMBER 12, 2024

Includes unlimited inbound calls (toll-free excluded), integrations, API, and smart queuing. Adds Salesforce integration, advanced analytics, live call monitoring, and a dedicated account manager. Includes chatbot, inbound call center, and toll-free number. Adds dedicated account management, SLA, and 24/7 support.

voip 52

voip Contact Center CRM Analytics 52

Inbenta

SEPTEMBER 4, 2018

Inbenta has extensive experience deploying intelligent, conversational chatbots throughout large enterprises. After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Secure your access to RESTful API services. Understanding the risks.

Chatbots 40

Chatbots APIs Scripts Enterprise 40

AWS Machine Learning

SEPTEMBER 30, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 89

APIs Real estate Accountability Metrics 89