AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education 142

Education APIs Engineering Banking 142

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 98

Accountability Best practices Scripts Engineering 98

ChurnZero

MARCH 18, 2022

But I don’t want to disincentivize my best CSMs from taking the hardest accounts. What’s up with you making less API calls this month? The post Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg appeared first on ChurnZero. I don’t have a great math answer to it.

SaaS 98

SaaS Metrics Surveys Enterprise 98

AWS Machine Learning

FEBRUARY 19, 2025

An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. The Automated Reasoning checks model is triggered with the inputs from the ApplyGuardrail API, building logical representation of the input and FM response. To learn more, visit Amazon Bedrock Guardrails.

APIs 86

APIs Banking Engineering Transportation 86

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 102

APIs Benchmark Best practices Engineering 102

AWS Machine Learning

DECEMBER 13, 2023

We also discuss how you can customize this solution for other common scenarios like course lectures, interviews, and sales calls. Deploy solution resources The solution is deployed using an AWS CloudFormation template, found on the GitHub repo , to automatically provision the necessary resources in your AWS account.

APIs 127

APIs Accountability Best practices Engineering 127

aircall

DECEMBER 1, 2022

Kommo is another customer engagement messaging platform that provides a unified inbox for all channels of communication, including phone, SMS, email, and, of course, WhatsApp. With Kommo, all teams share a single WhatsApp account, but individual agents will only be notified about leads that are assigned to them. Salesforce.

APIs 117

APIs Wait times Customer Support Chatbots 117

AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. Review your options from the qnabot-on-aws-plugin-samples repository README.

Self service 130

Self service APIs Transportation Contact Center 130

Inbenta

AUGUST 10, 2021

allowing a user to create an account, upgrade or modify a booking, or order a product— chances are you’ll need to stack different bots to be able to process these complex requests. . Imagine a bank that is offering clients the possibility to open a new bank account from the comfort of their homes through a chatbot interface.

Chatbots 93

Chatbots Banking Accountability APIs 93

AWS Machine Learning

JULY 7, 2022

You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. For example, consider a situation where you inadvertently introduce a typo in the regular expression used for an account ID slot type, which leads to bot re-prompting the user to provide input again.

Best practices 98

Best practices Metrics APIs Accountability 98

Hello Customer

APRIL 2, 2020

A standard Hello Customer process uses an API connection or an FTP upload to connect your customer data with our system. And then, of course, there's ISAAC that helps you makes sense of people's feedback. We can do this by adding another cockpit to your account, so HR and CX departments each have their own environment.

Employee engagement 94

Employee engagement APIs Surveys Feedback 94

Babelforce

NOVEMBER 4, 2021

And, unlike all those emails which go unopened or land in neglected accounts, people actually read their WhatsApp messages. Of course, it’s not as easy as flipping a switch… so let’s take a look at the main challenges and how you might solve them. Messages on the platform have a 99% open rate. . 4 Deflect calls to WhatsApp.

Customer Support 98

Customer Support Contact center software Contact Center Interactive Voice Response 98

Nexmo

AUGUST 10, 2020

You can build extremely powerful and flexible contact center solutions with the Vonage Voice API. With the Vonage Voice API and our.NET SDK , this is a snap to do in ASP.NET Core ! There are multiple ways to record phone calls with the Vonage Voice API. Vonage API Account. Select API. Setup the Nexmo CLI.

APIs 62

APIs Construction Accountability contact center solutions 62

Nexmo

AUGUST 6, 2020

You can build extremely powerful and flexible contact center solutions with the Vonage Voice API. With the Vonage Voice API and our.NET SDK , this is a snap to do in ASP.NET Core ! There are multiple ways to record phone calls with the Vonage Voice API. Vonage API Account. Select API. Setup the Nexmo CLI.

APIs 62

APIs Construction Accountability contact center solutions 62

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 103

Sales Advertising Engineering APIs 103

Nexmo

AUGUST 7, 2020

In this tutorial, we’ll be exploring how to get off the ground playing audio into calls with Vonage’s Voice API and ASP.NET Core MVC. Of course, this will also work with Visual Studio and Visual Studio for Mac. Vonage API Account. To complete this tutorial, you will need a Vonage API account.

APIs 62

APIs Construction Accountability Interactive Voice Response 62

CSM Magazine

NOVEMBER 28, 2022

API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. Below mentioned are the various types of LMS integrations and their benefits.

APIs 52

APIs CRM Analytics Accountability 52

AWS Machine Learning

JUNE 15, 2022

At a high level, Mantium delivers: State-of-the-art AI – Experiment and develop with an extensive selection of open-source and private large language models with a simple UI or API. With the Mantium AI Builder, you can develop sophisticated workflows that integrate external APIs, logic operations, and AI models. Hardware – T4 (ml.g4dn.2xlarge),

APIs 98

APIs Engineering Government Enterprise 98

BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. There are, of course, pros and cons to this option. Text-Ony Channels: A Great Compromise for Low-Volume Languages Most major CRMs include API options to seamlessly translate customer contact content, including real-time translation for channels like chat or social media. It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Help Scout

MAY 12, 2021

When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Your finance team, who may be involved with larger account billing. Your sales team.

Customer retention 117

Customer retention Finance Customer effort Analytics 117

AWS Machine Learning

MARCH 29, 2023

The Independent Evaluation Office (IEO) is a functionally independent office within the UNDP that supports the oversight and accountability functions of the Executive Board and management of the UNDP, UNCDF, and UNV. This API processes the documents and stores the JSON output files in Amazon S3 for postprocessing.

APIs 99

APIs Construction Metrics Technology 99

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. As people shift from social media to chat to a live agent, their complete histories and account details go with them. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Nicereply

JANUARY 2, 2023

When our services posts to Facebook, we’re restricted by what they let us do through their API (the connection to them). What to say: Hi Gretl, First of all, I want to apologize for the experience you’ve had getting your account set up. I’ve gone through your account and ensured that there’s no further issues remaining.

Customer Service 105

Customer Service Engineering Accountability Feedback 105

AWS Machine Learning

JULY 8, 2024

AWS CloudTrail – Monitors and records account activity across AWS infrastructure. Boto3 SDK – The AWS SDK for Python (Boto3) provides a Python API for AWS infrastructure services. Amazon CloudWatch – Collects and visualizes real-time logs that provide the basis for automation.

Engineering 120

Engineering Enterprise APIs Government 120

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. As people shift from social media to chat to a live agent, their complete histories and account details go with them. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. Reserve your seat now!

Engineering 137

Engineering Best practices APIs Government 137

Nicereply

NOVEMBER 16, 2021

And of course, it’s a “comfortable solution”, as you don’t have to log in to another application to see your data. From that point of view, it is a practical thing that you don’t need to create a new account, copy API keys, or worry about incorrect credentials. Pro: The Price. Pro: No third-party solution is needed.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

SEPTEMBER 24, 2024

Guests can enjoy our indoor water park, mini-golf course, and nightly s’mores roasts around the fire pit. You can deploy the solution in your own AWS account and try the example solution. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

Contact Center 101

Contact Center Analytics Accountability Self service 101

AWS Machine Learning

DECEMBER 22, 2023

Amazon Bedrock is a fully managed service that makes leading FMs from AI companies available through an API along with developer tooling to help build and scale generative AI applications. This memory allows the agent to provide responses that take into account the context of the ongoing conversation.

Scripts 125

Scripts Chatbots Accountability Multi-channel support 125

AWS Machine Learning

JUNE 5, 2023

Such reserved resources will not increase during the course of the tuning job; this will maintain an upper bound of cost and duration of the tuning job that is easily predictable by the user. Gopi Mudiyala is a Senior Technical Account Manager at AWS. A max runtime of 48 hours will be used by default.

APIs 98

APIs Enterprise Benchmark Metrics 98

Inbenta

SEPTEMBER 4, 2018

Although this is not intrinsically dangerous, there are few recommendations that should be taken into account: Do not include external “ ” tags in your critical web pages, like the login window, or the check out page. Secure your access to RESTful API services. These snippets create the UI for the conversational agent.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

AWS Machine Learning

SEPTEMBER 21, 2023

Generative AI problem framing When framing your generative AI problem, consider the following: Align your use of generative AI with your sustainability goals – When scoping your project, be sure to take sustainability into account: What are the trade-offs between a generative AI solution and a less resource-intensive traditional approach?

Best practices 132

Best practices Engineering Metrics Benchmark 132

Amity

FEBRUARY 11, 2018

Of course, looking at the big picture of usage breeds better decisions. For instance, they knew it took 20 seconds to integrate a Twitter account. Stripe has multiple extensions and API opportunities that enable you to manage credit card expirations. If customers are not using your product, they won’t see value in it.

Upselling 76

Upselling APIs SaaS Self service 76

AWS Machine Learning

DECEMBER 16, 2022

Prerequisites: You must have an AWS account to run SageMaker. Download the reference data from Kaggle either manually, as we do here, or programmatically through Kaggle API if you have a Kaggle account. Set up the development environment. You can get started with SageMaker and try hands-on tutorials.

Enterprise 98

Enterprise APIs Analytics Accountability 98

aircall

FEBRUARY 26, 2018

Using Aircall’s open API, users can create customizable integrations. Your communications should be clear at the office (of course) but also at your home and wherever work takes you. Until then, all we can do is post interesting, useful, and fun content to our blog and social media accounts. Mobile: 14/ 20. Media: 8/20.

call center software 59

call center software Call Center First call resolution Technical Support 59

Quiq

OCTOBER 22, 2021

Customers simply need to start a conversation through their messaging channel of choice, enter their email to verify their account, and select “View Order”. Through an integration with popular shipping APIs like EasyPost , conversational automation solutions can instantly provide consumers with their most recent order status.

Customer Experience 52

Customer Experience Management Self service APIs 52

AWS Machine Learning

MARCH 6, 2023

Best practices We discuss the following best practices in this post: Compute – SageMaker Training is a great API to launch CPU dataset preparation jobs and thousand-scale GPU jobs. We recommend working with your AWS account team or contacting AWS Sales to determine the appropriate Region for your LLM workload.

Best practices 105

Best practices APIs Transportation Scripts 105