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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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Integrate dynamic web content in your generative AI application using a web search API and Amazon Bedrock Agents

AWS Machine Learning

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

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Record a Call in Ruby with Vonage Voice API WebSockets

Nexmo

The Vonage Voice API WebSockets feature recently left Beta status and became generally available. Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard.

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Improve LLM application robustness with Amazon Bedrock Guardrails and Amazon Bedrock Agents

AWS Machine Learning

These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs. Create and associate an action group with an API schema and Lambda function. Provide a clear and concise agent instruction.

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How Druva used Amazon Bedrock to address foundation model complexity when building Dru, Druva’s backup AI copilot

AWS Machine Learning

Dru on the backend decodes log data, deciphers error codes, and invokes API calls to troubleshoot. This approach allowed us to break the problem down into multiple steps: Identify the API route. Generate and invoke private API calls. Having similar names and synonyms in API routes make this retrieval problem more complex.

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No API Integration in Your Call Center? You’re Basically Banning Collaboration.

Babelforce

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

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Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 2

AWS Machine Learning

The agent can use company APIs and external knowledge through Retrieval Augmented Generation (RAG). The first step to achieve comprehensive logging is to enable Amazon Bedrock model invocation logging to capture prompts and responses securely in your account. This is crucial for debugging, auditing, and troubleshooting your agents.