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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. Although the principles discussed are applicable across various industries, we use an automotive parts retailer as our primary example throughout this post.

APIs 127
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Amazon Bedrock launches Session Management APIs for generative AI applications (Preview)

AWS Machine Learning

Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex. Building generative AI applications requires more than model API calls.

APIs 98
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Enable Amazon Bedrock cross-Region inference in multi-account environments

AWS Machine Learning

We provide practical examples for both SCP modifications and AWS Control Tower implementations. Importantly, cross-Region inference prioritizes the connected Amazon Bedrock API source Region when possible, helping minimize latency and improve overall responsiveness. Sonnet v2 model using cross-Region inference.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

With this solution, you can interact directly with the chat assistant powered by AWS from your Google Chat environment, as shown in the following example. The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint. The following figure illustrates the high-level design of the solution.

APIs 122
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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices.

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Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

AWS Machine Learning

One can quickly host such application on the AWS Cloud without managing the underlying infrastructure, for example, with Amazon Simple Storage Service (S3) and Amazon CloudFront. Note that these APIs use objects as namespaces, alleviating the need for explicit imports. Here, we use Anthropics Claude 3.5 Sonnet).

APIs 98
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Considerations for addressing the core dimensions of responsible AI for Amazon Bedrock applications

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 109