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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

APIs 127
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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint. Before processing the request, a Lambda authorizer function associated with the API Gateway authenticates the incoming message. The following figure illustrates the high-level design of the solution.

APIs 122
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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. Some components are categorized in groups based on the type of functionality they exhibit. The component groups are as follows. API Gateway is serverless and hence automatically scales with traffic.

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Achieve multi-Region resiliency for your conversational AI chatbots with Amazon Lex

AWS Machine Learning

Enabling Global Resiliency for an Amazon Lex bot is straightforward using the AWS Management Console , AWS Command Line Interface (AWS CLI), or APIs. If this option isn’t visible, the Global Resiliency feature may not be enabled for your account. Download the CloudFormation template to deploy a sample Lambda and CloudWatch log group.

Chatbots 106
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Using natural language in Amazon Q Business: From searching and creating ServiceNow incidents and knowledge articles to generating insights

AWS Machine Learning

Prerequisites Before proceeding, make sure that you have the necessary AWS account permissions and services enabled, along with access to a ServiceNow environment with the required privileges for configuration. AWS Have an AWS account with administrative access. On the Add groups and users page: Choose Add groups and users.

APIs 86
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Secure a generative AI assistant with OWASP Top 10 mitigation

AWS Machine Learning

These steps might involve both the use of an LLM and external data sources and APIs. Agent plugin controller This component is responsible for the API integration to external data sources and APIs. The LLM agent is an orchestrator of a set of steps that might be necessary to complete the desired request.

APIs 108
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Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs 131