CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. This helps enhance the customer's shopping experience and can lead to increased sales and customer satisfaction.

Contact Center 195

Contact Center CCNG APIs Scripts 195

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. The right marketing strategies involving both on and off your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales.

Sales 111

Sales Customer retention APIs Marketing 111

AWS Machine Learning

FEBRUARY 24, 2025

Prerequisites To try Mistral-Small-24B-Instruct-2501 in SageMaker JumpStart, you need the following prerequisites: An AWS account that will contain all your AWS resources. At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling.

APIs 83

APIs Enterprise Benchmark Feedback 83

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 113

Sales Marketing Metrics APIs 113

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Agentic workflow The agent acts as an intelligent dispatcher.

Sales 96

Sales Advertising Engineering APIs 96

AWS Machine Learning

NOVEMBER 13, 2024

The Amazon Bedrock single API access, regardless of the models you choose, gives you the flexibility to use different FMs and upgrade to the latest model versions with minimal code changes. Amazon Titan FMs provide customers with a breadth of high-performing image, multimodal, and text model choices, through a fully managed API.

Engineering 114

Engineering Management APIs Healthcare 114

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 101

Sales Metrics APIs Marketing 101

aircall

MAY 15, 2017

The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. Hunting and farming: How Sales and Success thrive together. A Sales rep’s job is to reach out to prospects and evaluate whether they could benefit from the product.

Sales 88

Sales Accountability Engineering APIs 88

ProProfs Blog

JUNE 26, 2020

An agent can be a part of the support or sales team who receives service tickets and is responsible for resolving customer requests quickly. Account Administrator. Account Administrator, also known as Admin, manages and configures the customer support software like live chat or help desk for its team members. Agent/User.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. In particular, they are routinely used to store information related to customer accounts. n Question : {question}?

Healthcare 127

Healthcare APIs Engineering Accountability 127

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business enables users in various roles, such as marketing managers, project managers, and sales representatives, to have tailored conversations, solve business problems, generate content, take action, and more, through a web interface. For Confluence Cloud, the _user_id is the account ID of the user. authentication.

APIs 108

APIs Enterprise Accountability Management 108

AWS Machine Learning

JULY 29, 2024

In this post, we show how native integrations between Salesforce and Amazon Web Services (AWS) enable you to Bring Your Own Large Language Models (BYO LLMs) from your AWS account to power generative artificial intelligence (AI) applications in Salesforce. For this post, we use the Anthropic Claude 3 Sonnet model.

APIs 121

APIs Accountability CRM Engineering 121

TechSee

JUNE 9, 2022

Create an end-to-end seamless customer experience using integrations and open API platforms like TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs 52

APIs Marketing Advertising Government 52

AWS Machine Learning

FEBRUARY 5, 2025

Some links for security best practices are shared below but we strongly recommend reaching out to your account team for detailed guidance and to discuss the appropriate security architecture needed for a secure and compliant deployment. model API exposed by SageMaker JumpStart properly. What is Nemo Guardrails? The Llama 3.1

Chatbots 98

Chatbots Construction Best practices APIs 98

Nexmo

OCTOBER 20, 2020

E.g., “press 1 for sales, 2 for customer service” Automatic Speech Recognition (ASR) —these are speech recognition events where the input is the user’s voice. In this tutorial, we’re going to be using the Vonage Voice API to learn how to quickly snap the former (DTMF) into our ASP.NET core applications.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

aircall

FEBRUARY 8, 2021

Planning and forecasting are major activities for sales managers, and sales planning is an important component of those processes. New sales are necessary to generate revenue and grow your business. The first time you do sales planning, it typically takes longer than when you have a designated process for it.

Sales 62

Sales call center software Best practices Call Center 62

ClientSuccess

FEBRUARY 8, 2021

Over the past few years, customer success teams have migrated off sales-focused CRM and project management platforms to solutions that are custom built from the ground-up for customer success teams to better manage customer accounts. What kinds of API integrations do you provide to seamlessly connect with our other vendors? .

APIs 98

APIs outsourcing CRM Accountability 98

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 114

APIs Government Engineering Telecommunications 114

VirtualPBX

NOVEMBER 3, 2020

Automated Team Management With Webhooks and API. Your Sales team, for example, would have access to the Slack channel that notifies them of inbound messages that need to be addressed. To begin using Business SMS, speak to our Sales team today to configure your account or start a Free Demo to see it in action.

APIs 98

APIs Enterprise voip Call flow 98

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

MAY 23, 2023

Model data is stored on Amazon Simple Storage Service (Amazon S3) in the JumpStart account. The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. Prerequisites You must have the following prerequisites: An AWS account The AWS CLI v2 Python 3.6

APIs 109

APIs Accountability Construction Management 109

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. About 44% of those borrowers said they would move at least some of their accounts to the bank that came through for them during PPP.

Banking 114

Banking Contact Center APIs Cloud contact 114

AWS Machine Learning

OCTOBER 3, 2024

Information related to similar cars for sale nearby is included in the analysis. The proposed baseline architecture can be logically divided into four building blocks which that are sequentially deployed into the provided AWS accounts, as illustrated in the following diagram below.

APIs 91

APIs Construction Engineering Accountability 91

AWS Machine Learning

MARCH 18, 2025

Prerequisites To create this solution, complete the following prerequisites: Sign up for an AWS account if you dont already have one. I am creating a new metric and need the sales data. Can you provide me the sales at country level for 2023 ?") Sonnet on Amazon Bedrock as our LLM to generate SQL queries for user inputs.

Enterprise 84

Enterprise Chatbots Engineering Metrics 84

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. In the era where speed and accuracy are the two critical components of success, businesses leveraging CPQ software not only accelerates their sales cycles but also enhances customer satisfaction and drive revenue growth.

B2B 40

B2B Sales CRM Finance 40

aircall

APRIL 16, 2021

Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony. Improve sales workflows. For example, sales and support teams have been using CRM systems for quite some time. Try Freshsales , Outreach , Pipedrive , OneUp Sales. Increase revenue.

SaaS 62

SaaS Sales Coaching APIs 62

VirtualPBX

OCTOBER 27, 2020

We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate. This makes a great addition to sales teams that want a novel way of reaching contacts. A dedicated account manager from our senior staff. API Access.

voip 98

voip APIs Enterprise Engineering 98

Inbenta

JULY 3, 2020

WhatsApp Business also has additional features to differentiate it from an individual account and aimed at facilitating business-to-customer communication. WhatsApp Business offers an API (Application Programming Interface). It is also mandatory to offer an opt-out option, i.e. to be deleted from the contact list.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

FEBRUARY 19, 2025

An ApplyGuardrail API call is made with the question and an FM response to the associated Amazon Bedrock guardrail. The Automated Reasoning checks model is triggered with the inputs from the ApplyGuardrail API, building logical representation of the input and FM response. To learn more, visit Amazon Bedrock Guardrails.

APIs 79

APIs Banking Engineering Transportation 79

Quiq

JUNE 22, 2022

The result: You foster greater trust and close more sales. Use Google business messaging API to connect via a third-party app, like Quiq. Drive revenue and sales. Google Business Messages isn’t just a conversational tool—it’s also a sales opportunity. What is Google Business Messages, and how does it work?

Sales 56

Sales APIs Best practices Analytics 56

AWS Machine Learning

MARCH 22, 2023

An AWS account with permissions to create AWS Identity and Access Management (IAM) policies and roles. Access and permissions to configure IDP to register Data Wrangler application and set up the authorization server or API. For each user, the authorization server or the API sends tokens to Data Wrangler with Snowflake as the audience.

APIs 95

APIs Engineering Analytics Scripts 95

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. This can lead to increased customer satisfaction and loyalty, as well as improved sales and revenue. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

VirtualPBX

NOVEMBER 10, 2020

In our case, we built connections to Zapier and the VirtualPBX API to automate the receipt of new text messages and provide an interface for sending individual replies to customers. Buttons, and Leveraging the VirtualPBX API. Airtable lets you create Apps within your account. The buttons shown and mentioned above are custom.

APIs 75

APIs Accountability Scripts Marketing 75

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Internally, the application’s code uses an engineered prompt that says, “You are a sales assistant for a clothing company.

Engineering 138

Engineering Chatbots Accountability Enterprise 138

aircall

DECEMBER 1, 2022

With Kommo, all teams share a single WhatsApp account, but individual agents will only be notified about leads that are assigned to them. WhatsApp’s recent partnership with Salesforce made their Cloud API available to all Salesforce users globally. See Aircall’s integration with Kommo here. Salesforce.

APIs 117

APIs Wait times Customer Support Chatbots 117