Accountability, APIs and Tools - Customer Contact Central

Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

NOVEMBER 7, 2024

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

APIs

APIs Enterprise Automotive Customer Support

Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

SEPTEMBER 13, 2024

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs

APIs Enterprise Best practices Accountability

DXC transforms data exploration for their oil and gas customers with LLM-powered tools

AWS Machine Learning

NOVEMBER 18, 2024

The AI assistant is powered by an intelligent agent that routes user questions to specialized tools that are optimized for different data types such as text, tables, and domain-specific formats. Production questions – For example, “How much oil did API 490251069400 produce on March 2001?”

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APIs Surveys Chatbots Construction

Secure Amazon SageMaker Studio presigned URLs Part 3: Multi-account private API access to Studio

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs

APIs Accountability Scripts Enterprise

Governing ML lifecycle at scale: Best practices to set up cost and usage visibility of ML workloads in multi-account environments

AWS Machine Learning

NOVEMBER 14, 2024

For a multi-account environment, you can track costs at an AWS account level to associate expenses. A combination of an AWS account and tags provides the best results. For multiple accounts, assign mandatory tags to each one, identifying its purpose and the owner responsible.

Government

Government Best practices Accountability APIs

Integrate dynamic web content in your generative AI application using a web search API and Amazon Bedrock Agents

AWS Machine Learning

SEPTEMBER 20, 2024

Amazon Bedrock agents use LLMs to break down tasks, interact dynamically with users, run actions through API calls, and augment knowledge using Amazon Bedrock Knowledge Bases. In this post, we demonstrate how to use Amazon Bedrock Agents with a web search API to integrate dynamic web content in your generative AI application.

APIs

APIs Chatbots Construction Engineering

Record a Call in Ruby with Vonage Voice API WebSockets

Nexmo

AUGUST 4, 2020

The Vonage Voice API WebSockets feature recently left Beta status and became generally available. Thankfully, most commonly used programming languages have WebSocket tooling that can help take some complexity out of the process. Vonage API Account. To complete this tutorial, you will need a Vonage API account.

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APIs Accountability

Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

OCTOBER 31, 2024

Many businesses want to integrate these cutting-edge AI capabilities with their existing collaboration tools, such as Google Chat, to enhance productivity and decision-making processes. The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint.

APIs

APIs Scripts Accountability Construction

Common Challenges in Automated API Testing: Overcoming Obstacles with Expert Solutions

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. By embracing strategic methodologies and advanced tools, teams can mitigate these issues, enhancing the reliability of their testing processes.

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

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Use Amazon SageMaker pipeline sharing to view or manage pipelines across AWS accounts

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls.

Accountability

Accountability APIs Management Engineering

Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

NOVEMBER 7, 2024

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

Enterprise

Enterprise APIs Government Accountability

Deploy a serverless web application to edit images using Amazon Bedrock

AWS Machine Learning

OCTOBER 21, 2024

Users rely on specialized tools for editing images. Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. Building a custom solution for this task can be complex.

APIs

APIs Enterprise Accountability Management

Track, allocate, and manage your generative AI cost and usage with Amazon Bedrock

AWS Machine Learning

NOVEMBER 1, 2024

Users can manage and use application inference profiles using Bedrock APIs or the boto3 SDK: CreateInferenceProfile : Initiates a new inference profile, allowing users to configure the parameters for the profile. ConverseStream API : Similar to the Converse API but supports streaming responses for real-time interactions.

APIs

APIs Management Accountability Metrics

News from F8 Refresh: we’re integrating Messenger API support for Instagram

Nuance

JUNE 2, 2021

We’re excited to announce the latest addition to our Intelligent Engagement Platform: Messenger API support for Instagram. Just announced at F8 Refresh, Facebook’s virtual developer conference, this API will deliver seamless integration with Messenger from Facebook, expanding the reach of Nuance’s intelligent engagement tools to Instagram.

APIs

APIs Accountability Enterprise

Integrate foundation models into your code with Amazon Bedrock

AWS Machine Learning

NOVEMBER 6, 2024

Enter Amazon Bedrock , a fully managed service that provides developers with seamless access to cutting-edge FMs through simple APIs. Solution overview Amazon Bedrock provides a simple and efficient way to use powerful FMs through APIs, without the need for training custom models. If you don’t have one, you can create a new account.

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APIs Accountability Engineering Best practices

Best Tool to Manage WhatsApp for Business

JustCall

JANUARY 23, 2024

In this guide, we will look at seven WhatsApp tools for businesses to manage—and monitor—their business campaigns optimally. New Advancements Everyday: TechCrunch reports that “WhatsApp Business users will be able to create “click-to-WhatsApp” ads without a Facebook account. Let’s go! What is WhatsApp Marketing Software?

Management

Management APIs CRM Chatbots

Maximizing Efficiency: Integrating Paystub Generators with Accounting Software

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

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Automate emails for task management using Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and Amazon Bedrock Guardrails

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. This can lead to inefficiencies, delays, and errors, diminishing customer satisfaction.

APIs

APIs Management Engineering Enterprise

Generate and evaluate images in Amazon Bedrock with Amazon Titan Image Generator G1 v2 and Anthropic Claude 3.5 Sonnet

AWS Machine Learning

NOVEMBER 18, 2024

It exposes an API endpoint through Amazon API Gateway that proxies the initial prompt request to a Python-based AWS Lambda function, which calls Amazon Bedrock twice. Users or applications submit a prompt as an API request. The pre-signed URL and the evaluation are returned as an API response in JSON format.

APIs

APIs Entertainment Benchmark Advertising

Build a Conference Call with the Nexmo Voice API and ASP.NET Core

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. A Nexmo account, which you can sign up for here. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools.

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APIs Accountability

Build a Conference Call with the Nexmo Voice API and ASP.NET Core

Nexmo

MAY 16, 2019

This is the sixth tutorial on how to use Voice APIs with ASP.NET series. A Nexmo account, which you can sign up for here. To use The Nexmo Voice API , we need to create a voice application. The configuration steps are detailed in the Nexmo Voice API with ASP.NET: Before you start post. API References and Tools.

APIs

APIs Accountability

Improve employee productivity using generative AI with Amazon Bedrock

AWS Machine Learning

SEPTEMBER 25, 2024

Built on AWS technologies like AWS Lambda , Amazon API Gateway , and Amazon DynamoDB , this tool automates the creation of customizable templates and supports both text and image inputs. This sends the API request to Amazon Bedrock, which is hosting the Anthropic’s Claude 3 Sonnet language model.

APIs

APIs Wireless Accountability Technology

No API Integration in Your Call Center? You’re Basically Banning Collaboration.

Babelforce

JULY 1, 2021

Here’s why… Most contact centers rely on an enormous number of tools. If these tools were allowed to collaborate… they could do so much more. Luckily there is an easy way to make this happen: API integration. Luckily there is an easy way to make this happen: API integration. What is an API? They’re stifled.

APIs

APIs Call Center CRM Contact Center

Facebook’s Conversion API – what marketers need to know

Infinity

MARCH 3, 2022

So, in autumn 2021, when Facebook partnered up with Amazon and launched the Conversion API Gateway, it was a very exciting day for Facebook advertisers. When talking Facebook and data, you’re likely to come across two key models – the Conversion API Gateway and the Facebook Pixel, but what’s the difference?

APIs

APIs Marketing Advertising Government

Amazon Bedrock Custom Model Import now generally available

AWS Machine Learning

OCTOBER 21, 2024

This feature empowers customers to import and use their customized models alongside existing foundation models (FMs) through a single, unified API. This unified experience enables developers to use the same tooling and workflows across both base FMs and imported custom models. Be backed by enterprise grade security and privacy tooling.

APIs

APIs Scripts Finance Real estate

Boost productivity on Amazon SageMaker Studio: Introducing JupyterLab Spaces and generative AI tools

AWS Machine Learning

DECEMBER 14, 2023

It provides access to the most comprehensive set of tools for each step of ML development, from preparing data to building, training, deploying, and managing ML models. After you stop the Space, you can modify its settings using either the UI or API via the updated SageMaker Studio interface and then restart the Space.

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APIs Engineering Management Scripts

Use AWS PrivateLink to set up private access to Amazon Bedrock

AWS Machine Learning

OCTOBER 30, 2023

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure.

APIs

APIs Big data Accountability Enterprise

Configure cross-account access of Amazon Redshift clusters in Amazon SageMaker Studio using VPC peering

AWS Machine Learning

JULY 17, 2023

As described in the AWS Well-Architected Framework , separating workloads across accounts enables your organization to set common guardrails while isolating environments. Organizations with a multi-account architecture typically have Amazon Redshift and SageMaker Studio in two separate AWS accounts.

Accountability

Accountability APIs Best practices Management

How Druva used Amazon Bedrock to address foundation model complexity when building Dru, Druva’s backup AI copilot

AWS Machine Learning

NOVEMBER 1, 2024

Dru on the backend decodes log data, deciphers error codes, and invokes API calls to troubleshoot. Overall orchestration Originally, we adopted an AI agent approach and relied on the foundation model (FM) to make plans and invoke tools using the reasoning and acting (ReAct) method to answer user questions.

APIs

APIs Scripts Engineering Government

Configure Amazon Q Business with AWS IAM Identity Center trusted identity propagation

AWS Machine Learning

JULY 30, 2024

For example, it enables user subscription management across Amazon Q offerings and consolidates Amazon Q billing from across multiple AWS accounts. Additionally, Q Business conversation APIs employ a layer of privacy protection by leveraging trusted identity propagation enabled by IAM Identity Center. Finally, you have an OAuth 2.0

APIs

APIs Enterprise Accountability Management

Improve LLM application robustness with Amazon Bedrock Guardrails and Amazon Bedrock Agents

AWS Machine Learning

OCTOBER 11, 2024

These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs. Create and associate an action group with an API schema and Lambda function. Provide a clear and concise agent instruction.

APIs

APIs Chatbots Accountability Feedback

Build your multilingual personal calendar assistant with Amazon Bedrock and AWS Step Functions

AWS Machine Learning

JULY 3, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. The deployment will output the API Gateway endpoint URL and an API key.

Personalization

Personalization APIs Management Accountability

Transcribe, translate, and summarize live streams in your browser with AWS AI and generative AI services

AWS Machine Learning

NOVEMBER 13, 2024

The solution also uses Amazon Cognito user pools and identity pools for managing authentication and authorization of users, Amazon API Gateway REST APIs, AWS Lambda functions, and an Amazon Simple Storage Service (Amazon S3) bucket. To launch the solution in a different Region, change the aws_region parameter accordingly.

APIs

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Improve the productivity of your customer support and project management teams using Amazon Q Business and Atlassian Jira

AWS Machine Learning

JULY 29, 2024

However, extracting valuable insights from the vast amount of data stored in Jira often requires manual efforts and building specialized tooling. You can authenticate Amazon Q Business to Jira using basic authentication with a Jira ID and Jira API token. For Jira ID , enter the user name for the API token. Choose Save.

APIs

APIs Customer Support Management Enterprise

Create a next generation chat assistant with Amazon Bedrock, Amazon Connect, Amazon Lex, LangChain, and WhatsApp

AWS Machine Learning

OCTOBER 23, 2024

A crucial step in that journey involves bringing in AI assistants that intelligently use tools to help customers navigate the digital landscape. Prerequisites To implement this solution, you need the following: An AWS account with permissions to create resources in Amazon Bedrock, Amazon Lex, Amazon Connect, and AWS Lambda.

APIs

APIs Accountability Education Engineering

What to Look for in a Document Automation Tool

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. Related: Why Is Customer Communication Important?

Enterprise

Enterprise CRM APIs Customer retention

Supercharge your AI team with Amazon SageMaker Studio: A comprehensive view of Deutsche Bahn’s AI platform transformation

AWS Machine Learning

FEBRUARY 29, 2024

With built-in security, cost-effectiveness, and a range of pre-built tools like Amazon SageMaker Autopilot , Amazon SageMaker JumpStart , and Amazon SageMaker Feature store , SageMaker Studio is a powerful platform for accelerating AI projects and empowering data scientists at every level of expertise.

APIs

APIs Construction Transportation Analytics

Preserve access and explore alternatives for Amazon Lookout for Equipment

AWS Machine Learning

SEPTEMBER 17, 2024

Existing customers will be able to use the service (both using the AWS Management Console and API) as normal and AWS will continue to invest in security, availability, and performance improvements for Lookout for Equipment, but we do not plan to introduce new features for this service.

APIs

APIs Engineering Consulting Consulting

Bigcommerce Pricing: Which Plan Is Best?

OctopusTech

NOVEMBER 3, 2024

The highly recommended platform is great for starting an online business as it offers the necessary tools to make your store thrive. It provides online store owners with a range of apps, features, and built-in sales tools. An Overview of BigCommerce Pricing When you sign up for a BigCommerce account, you are offered a free trial.

APIs

APIs Enterprise SaaS Accountability

Considerations for addressing the core dimensions of responsible AI for Amazon Bedrock applications

AWS Machine Learning

NOVEMBER 15, 2024

At AWS, we help our customers transform responsible AI from theory into practice—by giving them the tools, guidance, and resources to get started with purpose-built services and features, such as Amazon Bedrock Guardrails. These dimensions make up the foundation for developing and deploying AI applications in a responsible and safe manner.

APIs

APIs Government Best practices Metrics

Build a serverless exam generator application from your own lecture content using Amazon Bedrock

AWS Machine Learning

MAY 15, 2024

The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). API Gateway communicates with the TakeExamFn Lambda function as a proxy. The JSON file is returned to API Gateway.

Education

Education APIs Engineering Banking

Deploy a Slack gateway for Amazon Bedrock

AWS Machine Learning

JUNE 19, 2024

The Slack application sends the event to Amazon API Gateway , which is used in the event subscription. API Gateway forwards the event to an AWS Lambda function. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account? If you don’t have model permission, refer to Model access.

APIs

APIs Engineering Accountability Scripts

Getting started with cross-region inference in Amazon Bedrock

AWS Machine Learning

AUGUST 27, 2024

Moreover, this capability prioritizes the connected Amazon Bedrock API source/primary region when possible, helping to minimize latency and improve responsiveness. Compatibility with existing Amazon Bedrock API No additional routing or data transfer cost and you pay the same price per token for models as in your source/primary region.

APIs

APIs Engineering Best practices Management

Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

Trending Sources

DXC transforms data exploration for their oil and gas customers with LLM-powered tools

Secure Amazon SageMaker Studio presigned URLs Part 3: Multi-account private API access to Studio

Governing ML lifecycle at scale: Best practices to set up cost and usage visibility of ML workloads in multi-account environments

Integrate dynamic web content in your generative AI application using a web search API and Amazon Bedrock Agents

Record a Call in Ruby with Vonage Voice API WebSockets

Create a generative AI–powered custom Google Chat application using Amazon Bedrock

Common Challenges in Automated API Testing: Overcoming Obstacles with Expert Solutions

Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

Use Amazon SageMaker pipeline sharing to view or manage pipelines across AWS accounts

Build a multi-tenant generative AI environment for your enterprise on AWS

Deploy a serverless web application to edit images using Amazon Bedrock

Track, allocate, and manage your generative AI cost and usage with Amazon Bedrock

News from F8 Refresh: we’re integrating Messenger API support for Instagram

Integrate foundation models into your code with Amazon Bedrock

Best Tool to Manage WhatsApp for Business

Maximizing Efficiency: Integrating Paystub Generators with Accounting Software

Automate emails for task management using Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, and Amazon Bedrock Guardrails

Generate and evaluate images in Amazon Bedrock with Amazon Titan Image Generator G1 v2 and Anthropic Claude 3.5 Sonnet

Build a Conference Call with the Nexmo Voice API and ASP.NET Core

Build a Conference Call with the Nexmo Voice API and ASP.NET Core

Improve employee productivity using generative AI with Amazon Bedrock

No API Integration in Your Call Center? You’re Basically Banning Collaboration.

Facebook’s Conversion API – what marketers need to know

Amazon Bedrock Custom Model Import now generally available

Boost productivity on Amazon SageMaker Studio: Introducing JupyterLab Spaces and generative AI tools

Use AWS PrivateLink to set up private access to Amazon Bedrock

Configure cross-account access of Amazon Redshift clusters in Amazon SageMaker Studio using VPC peering

How Druva used Amazon Bedrock to address foundation model complexity when building Dru, Druva’s backup AI copilot

Configure Amazon Q Business with AWS IAM Identity Center trusted identity propagation

Improve LLM application robustness with Amazon Bedrock Guardrails and Amazon Bedrock Agents

Build your multilingual personal calendar assistant with Amazon Bedrock and AWS Step Functions

Transcribe, translate, and summarize live streams in your browser with AWS AI and generative AI services

Improve the productivity of your customer support and project management teams using Amazon Q Business and Atlassian Jira

Create a next generation chat assistant with Amazon Bedrock, Amazon Connect, Amazon Lex, LangChain, and WhatsApp

What to Look for in a Document Automation Tool

Supercharge your AI team with Amazon SageMaker Studio: A comprehensive view of Deutsche Bahn’s AI platform transformation

Preserve access and explore alternatives for Amazon Lookout for Equipment

Bigcommerce Pricing: Which Plan Is Best?

Considerations for addressing the core dimensions of responsible AI for Amazon Bedrock applications

Build a serverless exam generator application from your own lecture content using Amazon Bedrock

Deploy a Slack gateway for Amazon Bedrock

Getting started with cross-region inference in Amazon Bedrock

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