ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several. Here are my top five picks from last week. The headline is a fun one.

Customer Service 166

Customer Service B2B Surveys Best practices 166

Integrity Solutions

APRIL 19, 2024

At its essence, humanizing the sales experience is really about personalization. Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers. Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers.

Personalization 105

Personalization Sales Scripts Contact Center 105

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares five ways to do so. Personalization Matters: 12 Ways For Brands To Increase Customer Loyalty by Forbes Agency Council.

Customer Service 216

Customer Service B2B Personalization Enterprise 216

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Easy access, personalization and a consistent experience are just a few ideas shared in this short, but powerful article.

Customer Service 267

Customer Service Government Entertainment Healthcare 267

JivoChat

MARCH 19, 2023

Do you know how to deactivate your Facebook account? Once you deactivate your Facebook account, your profile won’t be shown to other people, not even to your friends. That isn’t different when it comes to how to deactivate your Facebook account.

Accountability 75

Accountability Personalization Management Marketing 75

JivoChat

FEBRUARY 28, 2023

However, you are going to see that it’s very simple to deactivate your account or erase it permanently. Check out the article to learn more about it. How to Delete a Snapchat Account on A Computer or Android The process to delete a Snapchat account using a computer or Android device is the same. The answer is yes.

Accountability 75

Accountability Personalization 75

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Accountability 52

Accountability Customer Service Best practices Technology 52

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Ensuring that every aspect of your injury, including future medical needs, is accounted for in your claim is crucial.

Personalization 52

Personalization Transportation Healthcare Accountability 52

AWS Machine Learning

OCTOBER 9, 2023

Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. To be able to develop this understanding of users, Amazon Personalize needs to train on the historical user behavior so that it can find patterns that are generalizable towards the future.

Personalization 114

Personalization Engineering Automotive Best practices 114

TRUSTID

APRIL 10, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personal identifiable information (PII) that’s readily available over the internet or stolen during data breaches.

Accountability 48

Accountability Personalization Call Center Engineering 48

TRUSTID

APRIL 7, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personally identifiable information (PII) that’s readily available over the internet or stolen during data breaches.

Accountability 48

Accountability Personalization Call Center Engineering 48

AWS Machine Learning

SEPTEMBER 8, 2023

Publishers can have repositories containing millions of images and in order to save money, they need to be able to reuse these images across articles. Finding the image that best matches an article in repositories of this scale can be a time-consuming, repetitive, manual task that can be automated.

APIs 122

APIs Scripts Entertainment Personalization 122

ShepHyken

JULY 2, 2021

This week we feature an article by Devin Pickell, Growth Marketer at Nextiva. Does your social media specialist have the autonomy to answer FAQs, or will there be a different point person? It’s one thing to not interact with spammy accounts, it’s another thing to completely avoid confrontation on social media. But don’t budge.

Customer Service 380

Customer Service Chatbots Accountability Self service 380

ShepHyken

OCTOBER 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This doesn’t just mean sales and customer service, but accounting, marketing and other departments as well. This article has some great information.

Journey mapping 210

Journey mapping Customer Service Customer centricity Chatbots 210

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Positive word-of-mouth and referrals Smooth, personalized customer journeys result in great customer experiences.

Journey mapping 333

Journey mapping Upselling CRM Feedback 333

ShepHyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. As I researched new ideas for this edition of The New Rules of Marketing and PR , I conducted interviews either in person or on Zoom. It’s the human thing to do.

Big data 418

Big data Marketing Personalization Customer Service 418

Joe Rawlinson

MARCH 20, 2022

Ecommerce personalization is the process of tailoring a customer’s online shopping experience to their individual preferences. The Benefits of eCommerce Personalization. When it comes to eCommerce, personalization is key. But what are the specific benefits of eCommerce personalization? More Targeted Advertising.

Personalization 78

Personalization Advertising Marketing Analytics 78

ShepHyken

SEPTEMBER 7, 2023

This week, we feature an article by Devin Pickell, Growth Marketing practitioner and head publisher of Do I Need SEO. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Regularly update training materials based on customer feedback.

B2C 349

B2C Customer centricity Feedback Upselling 349

SharpenCX

OCTOBER 1, 2023

Personalizing the customer experience. While there’s a strong business case for customer experience personalization, doing it well can be easier said than done. Still, recent Deloitte research shows that more than 50% of customers say personalization efforts feel off-target and don’t meet their needs, preferences, and interests.

Personalization 67

Personalization Customer Experience Interactive Voice Response Contact Center 67

Playvox

AUGUST 25, 2022

And, we have all seen the impact of just one person doing something NOT in the plan and the downstream effects. For example, one person may log in late for their opening shift. Another person may not adhere to scheduled breaks or lunches. One person may leave early from their closing shift. ENJOYING THIS ARTICLE?

Personalization 85

Personalization Management Schedule adherence Average Handle Time 85

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them.

Customer Service 166

Customer Service Accountability Self service Customer Support 166

ShepHyken

JANUARY 1, 2021

This week we feature an article from Jessica Fender , head of the content team at Alltopreviews.com. Especially at times when personalized customer experience-focused companies win. In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Shorten the Copy.

Customer Service 397

Customer Service Customer Support Education Personalization 397

ShepHyken

JULY 15, 2022

This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. Step 3: Due to your generosity, personalized advisory, and ability to identify and solve their problems for free up-front, they decide to sign up with you five days later. No problem. Conclusion.

Coaching 342

Coaching Customer centricity Accountability Feedback 342

Etech

NOVEMBER 28, 2017

Accountability: We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings of failure, belittling, defeat, you name it! Here’s an excerpt: What does it mean to be “held accountable?” Such a perspective embraces both current and future efforts.

Accountability 75

Accountability Contact Center Personalization Technology 75

ShepHyken

APRIL 23, 2021

This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. In this article, we’ll discuss why your brand should consider upping its customer service game on social media and take a look at some brands that do it well. . Why use social media as a customer service channel? . Data tells us that one-third of U.S.

Customer Service 336

Customer Service Advertising B2B Chatbots 336

TRUSTID

JUNE 26, 2019

Our personal information is valuable to us. Collectively, its value should only be if any worth to each person it’s associated with. In the recent article, “Eliminate Outdated Proofing, says GAO,” four out of six government agencies interviewed said they continue to rely on on knowledge-based validation to authenticate customers.

Personalization 78

Personalization Banking Engineering Government 78

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. One in five people over 50 have a Twitter account. One in five people over 50 have a Twitter account. by Roxanne Abercrombie.

Customer Service 135

Customer Service Self service Accountability Customer Experience 135

Integrity Solutions

JUNE 18, 2021

Here are 10 sales coaching articles that can inspire new thinking, motivate your sales leaders and ultimately move the needle on your sales team’s performance. Our Favorite Sales Coaching Articles. Recognizing and adapting to the behavior styles of others builds trust and rapport, whether in person or from a distance.

Coaching 97

Coaching Sales Transportation Employee engagement 97

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. Customers want to be able to reach a live person when they need assistance. The ad highlights how easy it is to open a checking account with your institution. .

Sales 315

Sales CRM Contact Center Customer retention 315

Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

ShepHyken

FEBRUARY 5, 2021

This week we feature an article from Skylar Ross, contributor at Raincatcher. Apologize In Person. After you anticipate what your customer is looking for in terms of an apology, you should look to schedule an in-person meeting where you can explain your feelings towards the situation in person. Involve a Superior.

Customer Experience 266

Customer Experience B2B Accountability Feedback 266

CSM Magazine

MARCH 29, 2022

Accounting services monitor the taxes, expenses, income, and other financial information for individuals and organizations. Professional accountants provide individuals and business owners with a precise depiction of their finances, execution of tax relief strategies, and other types of financial benefits for their clients.

Accountability 52

Accountability Finance Advertising Banking 52

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service.

Customer Experience 363

Customer Experience Transportation Feedback Metrics 363

GetFeedback

MARCH 6, 2022

A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.

Personalization 78

Personalization Customer Experience Accountability Management 78

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 134

Customer Experience Metrics Journey mapping Customer centricity 134

ShepHyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. Personalize your customer avatars and have your team members learn about them. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 380

Customer Experience Management Finance Banking 380

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? I understand this concept from personal experience.

Management 391

Management Accountability Consulting Consulting 391