Totango

JANUARY 3, 2024

These touchpoints are key for driving positive customer outcomes and unlocking new revenue potential—which makes connecting revenue intelligence platforms, like Gong and Chorus, directly into Totango critical to accelerate the path to success for customers, relieving what would be an otherwise time-consuming and difficult burden.

Revenue potential 109

Revenue potential Enterprise Accountability Marketing 109

Help Scout

AUGUST 22, 2023

Don’t miss out on revenue opportunities hiding in your support queue. Add sales, marketing, and account management into Help Scout as light users and tap into new revenue potential. Read the full article

Revenue potential 81

Revenue potential Accountability Sales Marketing 81

Totango

APRIL 9, 2024

This would establish shared accountability for net revenue retention (NRR) and ensure that all functions are incentivized to focus on long-term customer success. This approach results in stickiness and retention that generate ongoing revenue potential.

Sales 114

Sales Outbound sales Revenue potential Accountability 114

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. To do this, SevenRooms leveraged a Customer Success platform to enable their employees to quickly see how an account was doing, enabling everyone on the team to stay up to date with customer progress.

Technology 108

Technology Customer centricity Enterprise Surveys 108

Totango

NOVEMBER 23, 2021

Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Is It Time for You to Upgrade CS Software? The post When Should You Upgrade CS Software?

Upselling 98

Upselling CRM Revenue potential Feedback 98

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. To do this, SevenRooms leveraged a Customer Success platform to enable their employees to quickly see how an account was doing, enabling everyone on the team to stay up to date with customer progress.

Technology 92

Technology Customer centricity Enterprise Surveys 92

Amity

DECEMBER 5, 2018

Readers tip: there are some great take aways for CEO's and Customer Success leaders that Julie shares in this article! We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue. I started as an Advertising Account Executive in New York. How can you do both?

SaaS 84

SaaS Consulting Consulting Coaching 84