Accountability At home agents Call Center 
Outsource Consultants
MARCH 16, 2020
Call centers across the globe are making the difficult decision to limit or suspend operations in their primary locations. In many cases, simply asking employees to work from home is not as easy as it sounds. They resolved any technical issues years ago, and their agents are used to training and working in a remote environment.
Outsource Consultants
NOVEMBER 9, 2020
A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. Selecting markets on the rise allows call center leaders to maximize the ROI of their outsourced call centers. Three Emerging Call Center Markets to Watch.
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Contact Center Pipeline
JANUARY 31, 2018
It’s not surprising that contact center predictions for 2018 accounted for two of the most popular posts in January. A look at the common characteristics shared by award-winning contact centers; tips to help work-at-home agents stay productive and focused; and an update on the state of remote work in […].
Talkdesk
SEPTEMBER 10, 2020
In some cases, organizations saw themselves dealing with more calls while transitioning to a WFH practice. This rise of at-home agents, coupled with an increase in new contact center agents, has raised concerns over information security.
Outsource Consultants
AUGUST 3, 2020
So what does that mean for your call center operations? So how can you maximize ROI across your call center operation to prepare for the travel industry’s awakening? In order to best serve your customers, agents need to be ready to answer questions and facilitate processes quickly.
Babelforce
MARCH 30, 2022
What does it mean for a call center solution to be in the cloud? And cloud call center solutions offer many benefits to companies that make the switch. To understand what a cloud-based contact center is, we first need to understand what we mean by the cloud. Agents can work remotely via a virtual call center.
Serenova
OCTOBER 7, 2020
Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is no exception. At the outset of the pandemic, as families rushed to stock up on toilet-paper and canned goods, contact center leaders were scrambling to transition customer service agents to remote status.
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