Accountability At home agents Customer Care 
Skybridge
APRIL 21, 2020
Somehow, this erroneous assumption, (that, if left to their own devices at home, your customer care agents will be start slacking off) has been accepted as fact. It demands a continuous, long-term investment in monitoring best practices, technology upgrades, and ongoing agent and management training.
Skybridge
JULY 21, 2020
I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!
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COPC
OCTOBER 22, 2021
Kyla began her journey at Transcom in 2019 as the Vice President of Account Management in North America before being promoted to her current role in April of 2021. recently spoke with Kyla Starks, Senior Vice President of North American Operations at Transcom. She is responsible for Transcom’s operations in North America. and COPC Inc.
Serenova
OCTOBER 7, 2020
To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. But that seems to be changing.
Callminer
OCTOBER 22, 2019
Choose between dedicated or shared agents. The best call center services offer both dedicated and shared agents. Dedicated agents are assigned only to your account, giving your company their full time and attention. For companies with more general needs, a shared agent might be more appropriate.
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