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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

Although the principles discussed are applicable across various industries, we use an automotive parts retailer as our primary example throughout this post. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

AWS Machine Learning

When preparing the answer, take into account the following text: {context} ] Before answering the question, think through it step-by-step within the tags. Miguel Pestana is a Cloud Application Architect in the AWS Professional Services team with over 4 years of experience in the automotive industry delivering cloud native solutions.

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Building the Contact Center SOW: The Framework for Success

BlueOcean

It also holds everyone accountable for the role theyre supposed to play. What Happens When KPIs Are Lost in Translation Heres a true story: We had a client in the luxury automotive space. Assign accountability for bringing insights and recommendations on bigger picture strategic initiatives.

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CallSource is Pleased to Announce the Promotion of Kelley Koliopulos to Director of Retail Sales for Automotive

CallSource Insights

CallSource is happy to announce Kelley Koliopulos’ appointment to Director of Retail Sales Automotive Division; this is a newly created position dedicated to deepening existing relationships and solidifying CallSource’s automotive team. Kelley brings over 25 years of automotive expertise to this position.

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Preparing For Supply Chain Bottlenecks With BPO Support

Outsource Consultants

Automotive factory lines have now nearly halted due to shortages of semiconductors and other parts, as the industry was left unprepared to meet demand. For companies, like those in the automotive industry, that rely heavily on missing manufactured goods, this shortage has increased call volumes and the need for contact center agents.

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Taking Field Service Management to the next level with AR

TechSee

According to Gartner, field service organizations typically align with four operating scenarios based on service complexity and their SLA accountability for equipment outcomes, summarized as follows: Field Service Operating Model. Equipment Accountability. Low accountability. High accountability. Low accountability.

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Generate training data and cost-effectively train categorical models with Amazon Bedrock

AWS Machine Learning

The categories are defined as: "Billing Inquiry" Billing Inquiry cases are the ones related to Account or Billing inquiries and questions related to charges, savings, or discounts. It also includes requests to provide guidance on account closing, request for Credit, cancellation requests, billing questions, and questions about discounts.