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QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inboundsales, inbound customer service and inbound technical support. QCS currently staffs about 30 full-time employees for this account. The employees are dedicated to the account.
When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. Inbound call centers: Inbound call centers focus exclusively on inbound customer calls.
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