Building the Contact Center SOW: The Framework for Success
BlueOcean
MARCH 24, 2025
It also holds everyone accountable for the role theyre supposed to play. What Happens When KPIs Are Lost in Translation Heres a true story: We had a client in the luxury automotive space. The contact center SOW will outline exactly what and how often metrics are to be reported and analyzed. Do metrics need to be adjusted?
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