Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

B2C 231

B2C Banking B2B Consulting 231

Beyond Philosophy

APRIL 3, 2016

And, this perspective got me to thinking: Irrespective of B2B or B2C industry, is the fundamental meeting of basic customer expectations, such as a pain-free transactions or experiences, ever sufficient to drive loyalty behavior? And, on a related note, is complete satisfaction ever enough to build and sustain loyalty behavior?

B2C 231

B2C Banking B2B Consulting 231

Amity

DECEMBER 5, 2018

We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue. What I mean by that is, if you look at the traditional sales funnel it stops at Closed Won, but in SaaS 75% of your revenue potential comes after the initial sale. It is so effective and powerful.

SaaS 84

SaaS Consulting Consulting Coaching 84

SmartKarrot

OCTOBER 1, 2022

Hold accountability for overall customer delivery and execution against contractual obligations, growth and renewal. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Apply here: [link].

B2B 3

B2B Revenue potential Accountability Coaching 3

SmartKarrot

MAY 12, 2023

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

Accountability 10

Accountability Management Revenue potential Upselling 10

SmartKarrot

SEPTEMBER 27, 2022

Enterprise customers help increase revenue potential but also need more integrations. How to build Customer or Account Engagement across the Customer Journey. Once a customer lands, teams need to segment customer accounts by the kind of usage, size, tech capabilities, contract types, and industry. contact-form-7].

Enterprise 10

Enterprise Accountability Management Revenue potential 10

SmartKarrot

APRIL 24, 2020

When talking with respect to B2B businesses, the term is often rephrased as client success. . Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. One of the topics for heated debates is that a client success manager is nothing but an account manager.

Management 11

Management SaaS Accountability Customer retention 11