This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
For decades, businesses have used outbound telemarketing to facilitate their sales efforts. Today I want to focus on how a specific type of business organization, franchise organizations that offer products or services to other businesses (B2B) , can benefit from using an outbound telemarketing program. Increase the bottom line.
By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2BTelemarketing Script. Many books have been written on creating calling scripts for telemarketing services. In B2BTelemarketing , you are typically calling someone that is not expecting your call.
However, as the regulatory rules changes, it gets harder to stay on top of and adhere to telemarketing laws and regulations. What is the DNC Scrubbing DNC scrubbing is the process of excluding phone numbers from your telemarketing list that are registered on the National Do Not Call registry. What is DNC Listing and How Does it Work?
Great leaders operate with honesty and integrity, they inspire others to go above and beyond, they empower their employees, hold them accountable and are great communicators. To be truly successful in the b2btelemarketing services industry one must possess these various attributes and utilize them to drive their team to new heights.
Our focus centers around offering telemarketing services that help increase sales and support customers all across the U.S. Our telemarketing services include: Event/Brand Awareness: Offering products and services is great; however, it doesn’t do you any good to have a fantastic product if no one knows about it.
Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.
Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. As different as the job descriptions for inbound and outbound telemarketing are, the training required to perform these jobs is just as diverse. The one size fits all or blanket training approach doesn’t work.
After countless hours of planning, preparation, and implementation, you finally have the new telemarketing program kicked off. Even though the new telemarketing program is running smoothly and considered a success, we should always look for ways to improve on the program. Download: 10 Ways to Use an Outbound Telemarketing Partner.
Telemarketing has outlived a wide variety of marketing strategies. However, launching a successful telemarketing lead generation campaign takes time and planning. What goals are you looking to accomplish by outsourcing Telemarketing Lead Generation? How do you define success of Telemarketing Lead Generation?
Business needed to go on, and outbound telemarketing services for the healthcare industry helped facilitate just that…. Sales organizations that work with the healthcare industry can benefit from outbound telemarketing services in several ways. Here are some ways the healthcare industry is using outbound telemarketing : 1.
One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales. Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Is inside sales just a different word for telemarketing?
Billing Inquiries: Agents handle questions about invoices, payments, and account balances. Q: Are outbound call centers effective for B2B businesses? Outbound call centers are highly effective for B2B lead generation, appointment setting, and nurturing client relationships. A: Absolutely.
B2Btelemarketing requires a slightly different set of skills than telemarketing to consumers. Use the following tips to make your B2B campaigns more successful. Recycle Leads From Previous B2BTelemarketing Campaigns. During a B2B campaign, you want to reach people at work. The lead’s annual revenue.
By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2BTelemarketing Script. Many books have been written on creating calling scripts for telemarketing services. In B2BTelemarketing , you are typically calling someone that is not expecting your call.
The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. At QCS, every call center and telemarketing program we conduct for our clients has a direct tie to growing or maintaining revenues on behalf of our clients. By Angela Garfinkel, President.
One of our favorite owner-operators is a telemarketing firm in Nebraska. Telemarketing Firm in Nebraska has Great People. The Omaha, Nebraska team currently conducts radio marketing, utilities customer service and sales , association membership renewals , B2B lead generation and B2B appointment setting programs.
Many companies use telemarketing to set appointments. Regardless of the industry, the keys to telemarketing appointment setting success remain the same. The telemarketing appointment setting team must have a good understanding of your core products and services. In telemarketing appointment setting, attitude is 80% of the job.
It’s A-L-I-V-E (queue creepy music), outbound telemarketing is A-L-I-V-E (end creepy music)! Outbound telemarketing is an untapped resource that should be used more. When a salesperson is tasked with hunting their own leads, qualifying, closing, account management, marketing, etc., Slicing and dicing outbound telemarketing.
Maybe because of your experiences, the word creates vivid flashbacks of answering phone calls from telemarketers devoid of personality at the most inconvenient times? Know this, though; scripts don’t have to be verbatim, and they most certainly can be read sans a monotone-robotic voice.
Read: How to Grow Your Business With a B2B Lead Generation Service. There are several popular social media platforms to choose from, but usually, it makes the most sense to be active on multiple accounts. Also, don’t forget to encourage your other team members to follow your accounts and like and share content.
Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. AURORA, Nebraska (August 17, 2021) ?Quality Having a respected third party confirm the strength of our systems validates our efforts.”?.
When you work for a virtual company, everyone is always curious about your job and it is not always received nicely, especially when people find out that I am an operations manager for a company that does work in the telemarketing industry. The post B2BTelemarketing Services: What does an Operations Manager do?
Telemarketing services can help those businesses experiencing a multitude of different challenges. Keep reading to learn the reasons to use telemarketing services. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner.
A SOC 2 audit report provides detailed information and assurance about a service organization’s security, availability, processing integrity, confidentiality and/or privacy controls, based on their compliance with the AICPA’s (American Institute of Certified Public Accountants) TSC (Trust Services Criteria).
Outbound telemarketing plays a vital role in the success and growth of companies. While current marketing practices tend to leverage the most successful trends, outbound telemarketing isn’t new. Outbound telemarketing is a communication channel that is still very alive , extremely effective and here to stay.
Business needed to go on, and outbound telemarketing services for the health care industry helped facilitate just that…keeping business moving forward. Sales organizations that work with the health care industry can benefit from outbound telemarketing services in several ways. How to Select a Telemarketing Services Company 4.
Darla Jorgenson is the Accounting and Human Resource Manager at Quality Contact Solutions. Darla is self-motivated and diligent, while always eager to stay up to date with the constantly shifting human resources and accounting landscape. Other Articles You Might Find Interesting: B2BTelemarketing Services Spotlight Marcia Jenkins.
If you want to create a company that people love and continue to do business with, you need to develop a culture of care and accountability for your customers. Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization. Request Price Quote.
Fairly regularly we are asked details around members of our team being telemarketing compliance certified and what that means. Telemarketing is no different. Are you running a telemarketing campaign right now or looking to start one? If you didn’t already know, there are many telemarketing laws and regulations to abide by.
Telemarketing hours. The telemarketing hours should be an agreed-upon number of hours that the call center will invoice you for in a given period. An experienced call center should be able to accurately forecast the number of telemarketing hours that will be necessary to penetrate your list or achieve your goals.
There are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally. Telemarketing companies can augment the process of finding new business to help support your growth initiatives. Partnerships with telemarketing companies.
Telemarketing services can help those businesses experiencing a multitude of different challenges. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner. Every salesperson dreams of landing the next big account. Prospecting.
Julie is an outsourced telemarketing and call center operations expert. Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services. Other Articles You Might Find Interesting: How to Write an Outbound Telemarketing Script. Angela Garfinkel, President.
A B2B business or SaaS company sales team would benefit from using an Autodialer. If your business has an essentially limitless lead list to dial from (like many telemarketing companies), then a predictive dialer is right for you. Low call abandonment rates. Which teams benefit the most from Auto Dialer? Predictive Dialer.
B2Btelemarketing services spotlight Marcia Jenkins. Stay Up to Date on Telemarketing Services News from QCS. Nathan Teahon is the Vice President at Quality Contact Solutions, a leading outsourced telemarketing services organization. Nathan is a true, born and bred telemarketer. Subscribe Now.
An inventive might help you identify which accounts are price sensitive so you can position your message to them in the future to keep their business. Post articles on those social media accounts you have and are actively working so well. Then, of course, there are B2B products and services that require human interaction.
This is one of the more common techniques to increase the overall value of an account. These accounts already have the main product or service, and the cross-sell is an add-on item that will increase the total amount of the account. Let’s talk about cross-selling. How a Partner Can Help You Increase Sales.
Business to Business (B2B). With the average tenure of our sales agents of nearly eight years, our frontlines are seasoned B2Btelemarketing pros. Our B2Btelemarketing agents are dedicated to your program. Inbound telemarketing can be a high-value sales channel for your organization if appropriately managed.
Business to Business (B2B). With the average tenure of our sales agents of nearly eight years, our frontlines are seasoned B2Btelemarketing pros. Our B2Btelemarketing agents are dedicated to your program. Inbound telemarketing can be a high-value sales channel for your organization if appropriately managed.
.” The SOC 2 Type 2 certification is an independent audit assessing internal controls involving security, availability, and confidentiality of the data processed on behalf of customers, as defined by the American Institute of Certified Public Accountants (AICPA)? QCS offers many contact center and telemarketing?services
Telemarketing is common among marketing companies to connect with the potential customer. Historically, telemarketing consisted of companies making a telephone. With new technology, telemarketing has expanded to include video conferencing call as well. Telemarketing is often to try to sell a product or service.
By Nathan Teahon, Strategic Account Director. However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. Quality Contact Solutions is dedicated to being your go-to t elemarketing services company for high-quality B2B and B2C contacts. Call Us Today To Learn More.
The telemarketing industry and contact centers fall under the purview of the FTC. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate. Agents get information on previous calls to the number, sales records or other account information.
The right telemarketing tools can set up your call center for success. They must stay compliant with HIPAA (Healthcare Insurance Portability and Accountability Act) or face serious federal penalties. Small Business B2B. B2B company agents get and keep business by the impression they make on the client. Healthcare.
We organize all of the trending information in your field so you don't have to. Join 34,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content