AWS Machine Learning

OCTOBER 29, 2024

This post is part of an ongoing series on governing the machine learning (ML) lifecycle at scale. To start from the beginning, refer to Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker.

Government 113

Government Metrics Accountability APIs 113

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 131

Accountability Government Engineering Scripts 131

AWS Machine Learning

NOVEMBER 19, 2024

As companies of all sizes continue to build generative AI applications, the need for robust governance and control mechanisms becomes crucial. Prerequisites Before you start, make sure you have the following prerequisites in place: Create an AWS account , or sign in to your existing account.

APIs 121

APIs Government Banking Engineering 121

Beyond Philosophy

JANUARY 16, 2018

In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ When the company became part of Bank of America, the MBNA employees publicly thanked Charles Cawley, who founded the company, for all he had done on their behalf (see above). My paradigm example is, or was, MBNA America.

Customer centricity 207

Customer centricity Banking Enterprise Consulting 207

ijgolding

MAY 6, 2020

This is a post about customer experience (CX) transformation – about the incredible work being done by a bank in Eastern Europe in their quest to become sustainably customer centric. Budapest Bank had actually started its customer experience program at the end 2015. governance. customer insight. measurement.

Banking 93

Banking Customer Experience Customer centricity Government 93

AWS Machine Learning

APRIL 30, 2025

Achieving scale, reliability, and compliance Factors to consider in transitioning to full-scale production include scalability, data governance, privacy, consistent and responsible AI behaviors, security, integration with existing systems, monitoring, end-user feedback collection, and business impact measurement.

Government 73

Government Engineering Enterprise APIs 73

pindrop

APRIL 20, 2021

OTPs are often used for the purpose of account login, identity verification, device verification, or password recovery. Through deception, a fraudster can steal your personal data to gain access to your bank accounts and other valuable data.

Banking 127

Banking Government Average Handle Time Accountability 127

CSM Magazine

FEBRUARY 10, 2025

Reduce Payment Processing Fees Credit card and bank fees can be amongst a businesss biggest outgoings. Traditional payments rely on banks and other financial institutions to manage the payments. They ensure payment details are correct and then route the payment through to the recipients account.

Government 52

Government Banking Marketing Accountability 52

Eptica

MAY 6, 2020

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Author: Pauline Ashenden - Demand Generation Manager The coronavirus pandemic is actually accelerating digital transformation in many verticals, and banking is a prime example.

Banking 79

Banking Customer Service Multichannel Best practices 79

AWS Machine Learning

FEBRUARY 21, 2025

Similar to how a customer service team maintains a bank of carefully crafted answers to frequently asked questions (FAQs), our solution first checks if a users question matches curated and verified responses before letting the LLM generate a new answer.

Engineering 128

Engineering APIs Analytics Enterprise 128

AWS Machine Learning

JUNE 23, 2022

Organizations with a multi-account architecture want to avoid situations where they must extract data from one account and load it into another for data preparation activities. In this post, we walk through setting up a cross-account integration using an Amazon Redshift datashare and preparing data using Data Wrangler.

Accountability 98

Accountability Banking Engineering Advertising 98

CSM Magazine

FEBRUARY 5, 2025

Governance Holders vote on protocol upgrades and network policies. These systems do not require account creation but need a compatible crypto wallet for transactions. Once the platform is chosen, you will register for an account and verify your identity if that is necessary.

Government 52

Government Banking Accountability Marketing 52

AWS Machine Learning

JULY 29, 2022

Create accountability on data providers from individual LoBs to share curated data assets that are discoverable, understandable, interoperable, and trustworthy. In this first post, we show the procedures of setting up a data mesh architecture with multiple AWS data producer and consumer accounts.

Government 102

Government Banking Analytics Accountability 102

AWS Machine Learning

APRIL 23, 2025

The Amazon Comprehend PII redaction job automatically redacts and masks sensitive elements such as names, addresses, phone numbers, Social Security numbers, drivers license IDs, and banking information with the entity type. Model providers have no access to these accounts. The entities to mask can be configured using RedactionConfig.

APIs 103

APIs Healthcare Enterprise Accountability 103

CSM Magazine

OCTOBER 7, 2024

Theobald Sabi, Managing Director, The National Bank of Commerce (NBC) The National Bank of Commerce (NBC) in Dar es Salaam has kicked off its Customer Service celebrations, focusing on service enhancements to better cater to customer needs.

Banking 52

Banking Customer Experience Finance Government 52

NameShouts

MARCH 3, 2021

Privacy is a buzzword, and governments are having trouble keeping up with the lack of transparency and rapidly evolving technology — aside from Andrew Yang, who has some pretty interesting ideas on the subject. Our most sensitive data, such as bank accounts, are protected by multiple identity checks.

Accountability 173

Accountability Government Banking Personalization 173

AWS Machine Learning

JANUARY 21, 2025

The workflow includes the following steps: The ServiceNow knowledge bank is exported into Amazon Simple Storage Service (Amazon S3), which will be used as the data source for Amazon Bedrock Knowledge Bases. Sign up for a ServiceNow account if you do not have one. CloudTrail is enabled on your AWS account when you create the account.

Self service 87

Self service Best practices Accountability Government 87

Hero Digital

APRIL 23, 2020

At a time when COVID-19 is having profound implications on all aspects of daily life for people around the world, banks and credit unions, as front-line keepers of financial systems for consumers and small businesses, have a crucial role in ensuring the continued functioning of society. Image credit: Yelp. Image credit: The Washington Post.

Banking 66

Banking Consulting Consulting Benchmark 66

CSM Magazine

OCTOBER 23, 2024

The casino operator is licensed by the government of Curaçao, which guarantees compliance with all international standards and regulations. In addition, bank transfers are also accepted for those who prefer traditional payment methods. License and Security At Pokie Spins Casino, special attention is paid to licensing and security.

Government 52

Government Entertainment Banking Customer Support 52

Talkdesk

MARCH 16, 2021

Federal government Coronavirus Aid, Relief, and Economic Security (CARES) Act— distributed $663 billion to over seven million small businesses to help them stay afloat, representing a great opportunity, but also posing significant logistical and access challenges for banks and lenders. He shared his advice to PPP borrowers: .

Banking 121

Banking Government Wait times Contact Center 121

Eptica

MARCH 14, 2018

Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. How are UK banks doing in terms of the customer experience? The social media experience delivered by the banks also trails behind some other sectors.

Banking 49

Banking Customer Experience Multichannel Government 49

The Northridge Group

APRIL 8, 2024

Organizations (I use this term instead of “companies” because the technology is pervasive, spans commercial, healthcare, government, nonprofit, legal, finance etc.) Investors are flocking to firms who label themselves as AI. Let’s break it down. are simply looking for efficiencies. Full stop.

Technology 131

Technology Finance Government Healthcare 131

AWS Machine Learning

FEBRUARY 19, 2025

AWS FSI customers, including NASDAQ, State Bank of India, and Bridgewater, have used FMs to reimagine their business operations and deliver improved outcomes. This capability makes it particularly valuable for regulated processes where accuracy and governance are essential, such as risk assessment, compliance monitoring, and fraud detection.

APIs 94

APIs Banking Engineering Transportation 94

Callminer

MARCH 7, 2017

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. Consumer Financial Protection Bureau Definition. Further Reading on CFPB Consumer Financial Protection Bureau.

Best practices 140

Best practices Analytics Government Banking 140

Clarabridge

MARCH 8, 2017

Financial regulatory laws strictly govern the handling of complaints in banks and other financial institutions. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. By working with Clarabridge, this bank resolved these challenges. Making a bigger impact.

Banking 45

Banking Management Finance Government 45

Clarabridge

MARCH 8, 2017

Financial regulatory laws strictly govern the handling of complaints in banks and other financial institutions. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. By working with Clarabridge, this bank resolved these challenges. Making a bigger impact.

Banking 45

Banking Management Finance Government 45

Callminer

APRIL 23, 2019

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. Lastly you need to understand the data itself.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

NOVEMBER 1, 2023

In the legal system, discovery is the legal process governing the right to obtain and the obligation to produce non-privileged matter relevant to any party’s claims or defenses in litigation. If organizations are dealing with eDiscovery for litigations on subpoena responses, they’re probably concerned about accidentally sharing PII.

APIs 124

APIs Government Engineering Telecommunications 124

Wowdesk Blog

DECEMBER 1, 2019

All business need to handle complaints of some type, certain industries—like healthcare, government, education, financial services, and retail—additionally have to bear in mind how failing to resolve a customer complaint may hurt the business reputation or imply regulatory compliance issue. Government and public complaints management.

Management 72

Management Government Healthcare Banking 72

TRUSTID

JUNE 26, 2019

Once criminals discovered they can use other people’s data to impersonate them online or over the telephone to access their personal and financial accounts, personal information has become a valuable commodity for fraudsters everywhere. This means bank agents are still asking customers personal security questions to verify who they are.

Personalization 78

Personalization Banking Engineering Government 78

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 130

Healthcare Government Engineering APIs 130

AWS Machine Learning

JULY 31, 2024

In the following example, we ask the LLM to generate three names and tell us what is a bank. input_message = "List 3 names of prominent CEOs and later tell me what is a bank and what are the benefits of opening a savings account?" NAME} - CEO of Microsoft Corporation 3.

APIs 133

APIs Banking Best practices Engineering 133

Branch Mesenger

JANUARY 31, 2019

Nearly a month into the recent government shutdown and after missing her second paycheck, times were pretty tough for furloughed employee, Sigrid Layne. in her bank account. "It's The Government shutdown has brought the story of America’s paycheck-to-paycheck economy into a much wider light. She had $1.06 she told us.

Banking 74

Banking Government Transportation Healthcare 74

UJET

JUNE 4, 2021

And, while part of this calibration rests in the strategy of the framework itself, it’s crucial to take the human factor into account when working toward lasting change. They’ll understand that no framework and ensuing roadmap, however perfect, will account for everything that will happen during the digital transformation process.

Contact Center 121

Contact Center Calibration Government Accountability 121

CSM Magazine

MAY 1, 2018

The UK banking industry is nothing short of cut-throat with financial giant Barclays losing more than 10,000 customers during the second quarter of 2017. According to the Current Account Switch Service (CASS,) the main culprit responsible for the devastating loss of customers: continuous unsatisfactory customer experiences.

Banking 40

Banking Customer Experience Finance Government 40

AWS Machine Learning

JUNE 24, 2022

We split the environment into multiple AWS accounts: Data lake – Stores all the ingested data from on premises (or other systems) to the cloud. The data is cataloged via the AWS Glue Data Catalog and shared with other users and accounts via AWS Lake Formation (the data governance layer).

Enterprise 125

Enterprise Engineering Accountability APIs 125

pindrop

APRIL 30, 2020

Pindrop , an enterprise voice security company, works with eight of the top 10 banks, three of the top five brokerages, and five of the top seven life insurers. In early March, governments across the world began warning consumers of a sudden uptick in scams most likely driven by current and assumed-future economic conditions.

Contact Center 75

Contact Center Banking Government At home agents 75