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Best practices for building robust generative AI applications with Amazon Bedrock Agents – Part 1

AWS Machine Learning

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. This data provides a benchmark for expected agent behavior, including the interaction with existing APIs, knowledge bases, and guardrails connected with the agent. None What is the balance for the account 1234?

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International Contact Centre Operations Tips & Best Practices

Callminer

Use of recorded calls where similar issues were handled adeptly are particularly effective here.” – 5 Call Center Training Best Practices , CallMiner; Twitter: @CallMiner. ” – 15 Best Practices For Effective Call Center Management , Sling. Offer rewards for great performance.

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Call Center Metrics: Examples, Tips & Best Practices

Callminer

Call on experienced managers for guidance in setting up benchmarks. “Experienced call center managers are helpful in setting up the initial performance benchmarks for a new outbound call center program. These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects.

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Customer Success in SaaS: A Complete Guide & Best Practices

Totango

SaaS success outcomes can be defined in terms of measurable digital benchmarks. SaaS technology and supporting apps should be used to implement a data-driven approach to customer success, automate best practices, monitor results, and manage performance. This makes success quantifiable for objective, data-driven CS management.

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6 B2B Customer Segmentation Best Practices

Totango

Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused. Employing customer segmentation makes that pursuit easier by dividing your portfolio into accounts of similar standing that will benefit from targeted attention. The Top B2B Customer Segmentation Best Practices.

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Best practices to build generative AI applications on AWS

AWS Machine Learning

Their research indicates that zero-shot CoT, using the same single-prompt template, significantly outperforms zero-shot FM performances on diverse benchmark reasoning tasks. For more details about training LLMs on SageMaker, refer to Training large language models on Amazon SageMaker: Best practices and SageMaker HyperPod.

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Q&A recap | 2022 SaaS retention benchmarks

ChurnZero

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.