AWS Machine Learning

JANUARY 29, 2024

This post explores these relationships via a comprehensive benchmarking of LLMs available in Amazon SageMaker JumpStart, including Llama 2, Falcon, and Mistral variants. We provide theoretical principles on how accelerator specifications impact LLM benchmarking. Additionally, models are fully sharded on the supported instance.

Benchmark 131

Benchmark APIs Enterprise Accountability 131

AWS Machine Learning

FEBRUARY 21, 2025

Besides the efficiency in system design, the compound AI system also enables you to optimize complex generative AI systems, using a comprehensive evaluation module based on multiple metrics, benchmarking data, and even judgements from other LLMs. The code from this post and more examples are available in the GitHub repository.

Benchmark 104

Benchmark Metrics Engineering Feedback 104

AWS Machine Learning

OCTOBER 26, 2022

To help determine whether a serverless endpoint is the right deployment option from a cost and performance perspective, we have developed the SageMaker Serverless Inference Benchmarking Toolkit , which tests different endpoint configurations and compares the most optimal one against a comparable real-time hosting instance.

Benchmark 96

Benchmark Metrics Enterprise Management 96

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account. You can confirm that the models are enabled for your account on the Model access page of the Amazon Bedrock console. Selected evaluator and generator models enabled in Amazon Bedrock.

Metrics 111

Metrics Engineering Benchmark APIs 111

AWS Machine Learning

JANUARY 31, 2025

This sets a new benchmark for state-of-the-art performance in critical medical diagnostic tasks, from identifying cancerous cells to detecting genetic abnormalities in tumors. Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources.

Healthcare 113

Healthcare Scripts Benchmark SaaS 113

Beyond Philosophy

APRIL 25, 2019

For example, companies now use your Wi-Fi connection to know where you are when you linger in a store and don’t get me started on the sheer amount of information “they” have about your clickstream data (i.e., Google used to mine all kinds of data from people’s Gmail accounts and people were OK with that because they got free email.

Technology 296

Technology Entertainment Consulting Consulting 296

Help Scout

SEPTEMBER 21, 2021

At others, customer success specialists are accountable for managing churn and providing essential support. No matter what type of customer success team you’ve built, we have guidance and real-world examples of helpful ways to write your customer success specialist job description to start drawing in qualified candidates.

Education 104

Education Accountability Benchmark Sales 104

AWS Machine Learning

APRIL 29, 2025

To mitigate this challenge, thorough model evaluation, benchmarking, and data-aware optimization are essential, to compare the Amazon Nova models performance against the model used before the migration, and optimize the prompts on Amazon Nova to align performance with that of the previous workload or improve upon them.

Metrics 94

Metrics Engineering Best practices Benchmark 94

AWS Machine Learning

MAY 1, 2025

Our recommendations are based on extensive experiments using public benchmark datasets across various vision-language tasks, including visual question answering, image captioning, and chart interpretation and understanding. Prerequisites To use this feature, make sure that you have satisfied the following requirements: An active AWS account.

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ChurnZero

APRIL 11, 2025

By regularly asking these questions and keeping your team accountable, your onboarding process will grow alongside your customers. Then adjust and set benchmarks as customers work through those tasks, creating baselines that are easy to review in the future Ask: Where are most customers getting stuck during onboarding?

Metrics 86

Metrics Benchmark Feedback SaaS 86

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. For example, the average NPS score in 2021 for the retail sector is 32.9, and IT services is 42.

Benchmark 78

Benchmark Banking Metrics Surveys 78

Beyond Philosophy

APRIL 15, 2019

Define expectations and establish accountability. For example, with email she suggested they respond immediately with an acknowledgment of the receipt of the inquiry and a message that informs the customer you are working on it. For example, can a customer go to your website and find your phone number, or do they have to hunt for it?

Customer Service 287

Customer Service Airlines Best practices Consulting 287

AWS Machine Learning

MAY 2, 2024

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. For example, in a recommendation system for a large ecommerce platform, a modest increase in recommendation accuracy could translate into significant additional revenue.

Benchmark 131

Benchmark Metrics Enterprise APIs 131

Nicereply

DECEMBER 17, 2024

We’ll also look at real-world examples of companies that have leveraged CES to improve their customer experience and boost retention rates. In this sense, CES can almost act as a gauge of how well a company is doing against its benchmarks and those of competitors. ” “Do you like using our software?”

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

Joe Rawlinson

MAY 17, 2022

Now, the question is—what are the metrics and figures to benchmark for every industry? Building their account on highly targeted ad groups. For example, if an e-commerce ad has 10 clicks after being seen 200 times, the CTR would be 5%. For example, a consultation service puts up an ad leading to a “contact us” form.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

AWS Machine Learning

MARCH 11, 2025

For example, DeepSeek-R1-Distill-Llama-8B offers an excellent balance of performance and efficiency. In the following code snippets, we use the LMI container example. See the following GitHub repo for more deployment examples using TGI, TensorRT-LLM, and Neuron. For details, refer to Create an AWS account.

Metrics 84

Metrics Benchmark Enterprise Telecommunications 84

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 114

Education Engineering APIs Enterprise 114

AWS Machine Learning

MARCH 6, 2025

Here are some examples of these metrics: Retrieval component Context precision Evaluates whether all of the ground-truth relevant items present in the contexts are ranked higher or not. For example, metrics like Answer Relevancy and Faithfulness are typically scored on a scale from 0 to 1.

Metrics 122

Metrics Enterprise APIs Engineering 122

AWS Machine Learning

NOVEMBER 15, 2024

For example, a technician could query the system about a specific machine part, receiving both textual maintenance history and annotated images showing wear patterns or common failure points, enhancing their ability to diagnose and resolve issues efficiently. has 92% accuracy on the HumanEval code benchmark.

APIs 121

APIs Engineering Chatbots Construction 121

Nicereply

FEBRUARY 14, 2020

Benchmarking, or setting customer expectations, is a well known psychological tool that helps customers evaluate the quality of your customer service. For example, we don’t look at the number on our paycheck and decide we make enough money. For example, Baskits sells food items, which can’t be returned for obvious reasons.

Accountability 84

Accountability Chatbots Benchmark Customer Support 84

AWS Machine Learning

AUGUST 7, 2024

In our example, the organization is willing to approve a model for deployment if it passes their checks for model quality, bias, and feature importance prior to deployment. Aligning with AWS multi-account best practices The solution outlined in this post spans across several accounts in a given AWS organization.

Government 121

Government Benchmark Scripts Enterprise 121

AWS Machine Learning

FEBRUARY 24, 2025

Performance metrics and benchmarks According to Mistral, the instruction-tuned version of the model achieves over 81% accuracy on Massive Multitask Language Understanding (MMLU) with 150 tokens per second latency, making it currently the most efficient model in its category. For example, content for inference.

APIs 101

APIs Enterprise Benchmark Feedback 101

Totango

FEBRUARY 2, 2021

A set of key performance indicators and benchmarks to track and measure client progress towards goals. This stands in contrast to plans shared via email or in a spreadsheet, where it becomes difficult to tie these outcomes to customer accounts. How Do You Use a Customer Success Plan?

Benchmark 127

Benchmark Chatbots Accountability Enterprise 127

ShepHyken

MARCH 23, 2018

Impact: Fortune 500 companies that excel at recruitment marketing strategies have 62% higher average revenue per year than those with average scores, and 152% higher average revenue per year than those with failing recruitment scores (SmashFly’s Fortune 500 Report: 2018 Recruitment Marketing Benchmarks). Distrust of leadership.

Airlines 214

Airlines Morale Benchmark Marketing 214

Fonolo

FEBRUARY 18, 2021

For example, if you’re looking to increase productivity and agent performance, you’re likely looking at a larger goal of improving employee engagement. Customer interactions are at the heart of every contact center, so it makes sense to take their feedback into account. Create a benchmark for success.

Contact Center 148

Contact Center Abandon rate Average Handle Time First call resolution 148

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Reuben Kats @grab_results.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Comm100

FEBRUARY 9, 2021

To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Thanks to Comm100’s robust security standards , members can retrieve account information safely and securely through the live chat window. at that time. Customer Stories.

Abandon rate 84

Abandon rate Sales Benchmark B2B 84

AWS Machine Learning

JUNE 11, 2024

For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements. First, we had to experiment and benchmark in order to determine that Graviton3 was indeed the right solution for us. Technical Account Manager at AWS with 15 years of experience. Gaurav Garg is a Sr.

Engineering 123

Engineering Benchmark Accountability Best practices 123

AWS Machine Learning

MARCH 3, 2025

Through comparative benchmarking tests, we illustrate how deploying FMs in Local Zones closer to end users can significantly reduce latencya critical factor for real-time applications such as conversational AI assistants. Under Name and tags , enter a descriptive name for the instance (for example, la-local-zone-instance ).

APIs 89

APIs Benchmark Metrics Healthcare 89

NobelBiz

DECEMBER 3, 2024

Service Level Targets Service levels are benchmarks that determine the quality of customer interactions. These tools can also account for real-time changes, ensuring forecasts remain relevant in dynamic environments. Examples include workforce management systems and predictive analytics platforms.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

AWS Machine Learning

AUGUST 2, 2024

With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems. In addition, GraphStorm 0.3

APIs 121

APIs Benchmark Construction Enterprise 121

AWS Machine Learning

JULY 18, 2024

Small business proprietors tend to prioritize the operational aspects of their enterprises over administrative tasks, such as maintaining financial records and accounting. While hiring a professional accountant can provide valuable guidance and expertise, it can be cost-prohibitive for many small businesses.

Chatbots 136

Chatbots APIs Accountability Finance 136

AWS Machine Learning

SEPTEMBER 11, 2024

In this example figure, features are extracted from raw historical data, which are then are fed into a neural network (NN). Examples of other PBAs now available include AWS Inferentia and AWS Trainium , Google TPU, and Graphcore IPU. As shown in the preceding figure, the ML paradigm is learning (training) followed by inference.

Benchmark 118

Benchmark Banking Analytics Big data 118

AWS Machine Learning

FEBRUARY 11, 2025

and run inference: An AWS account that will contain all your AWS resources. Alternatively, you can deploy through the example notebook by choosing Open Notebook. This is a basic example of interacting with the SAM 2.1 The following examples for each of the tasks reference these operations without repeating them.

Engineering 85

Engineering Construction Benchmark Healthcare 85

Call Design

JULY 6, 2021

A common grade of service is 70% in 20 seconds however service level goals should take into account corporate objectives, market position, caller captivity, customer perceptions of the company, benchmarking surveys and what your competitors are doing. First Contact Resolution. Net Promoter Score.

Metrics 148

Metrics Average Handle Time Schedule adherence Calibration 148

CSM Magazine

DECEMBER 2, 2024

For example, if a gamer mentions that their “skin didn’t load,” your team should know they’re not referring to clothing, but custom character designs. Techniques : AI Chatbots can resolve frequently asked questions like “How do I retrieve my account?” ” quickly and without human intervention.

Customer Service 52

Customer Service Multichannel Chatbots Benchmark 52

AWS Machine Learning

FEBRUARY 12, 2025

If youre running this code using an Amazon SageMaker notebook instance, edit the IAM role thats attached to the notebook (for example, AmazonSageMaker-ExecutionRole-XXX) instead of creating a new role. The following table shows an example. Do not create a new AWS account, IAM user, or IAM group as part of those instructions.

APIs 80

APIs Management Benchmark Scripts 80