AWS Machine Learning

JANUARY 29, 2024

This post explores these relationships via a comprehensive benchmarking of LLMs available in Amazon SageMaker JumpStart, including Llama 2, Falcon, and Mistral variants. We provide theoretical principles on how accelerator specifications impact LLM benchmarking. Additionally, models are fully sharded on the supported instance.

Benchmark 123

Benchmark APIs Enterprise Accountability 123

AWS Machine Learning

MARCH 3, 2025

Overview of Pixtral 12B Pixtral 12B, Mistrals inaugural VLM, delivers robust performance across a range of benchmarks, surpassing other open models and rivaling larger counterparts, according to Mistrals evaluation. Performance metrics and benchmarks Pixtral 12B is trained to understand both natural images and documents, achieving 52.5%

Benchmark 88

Benchmark APIs Enterprise Construction 88

AWS Machine Learning

OCTOBER 26, 2022

To help determine whether a serverless endpoint is the right deployment option from a cost and performance perspective, we have developed the SageMaker Serverless Inference Benchmarking Toolkit , which tests different endpoint configurations and compares the most optimal one against a comparable real-time hosting instance.

Benchmark 83

Benchmark Metrics Enterprise Management 83

AWS Machine Learning

FEBRUARY 21, 2025

Besides the efficiency in system design, the compound AI system also enables you to optimize complex generative AI systems, using a comprehensive evaluation module based on multiple metrics, benchmarking data, and even judgements from other LLMs. The code from this post and more examples are available in the GitHub repository.

Benchmark 85

Benchmark Metrics Engineering Feedback 85

AWS Machine Learning

JANUARY 31, 2025

This sets a new benchmark for state-of-the-art performance in critical medical diagnostic tasks, from identifying cancerous cells to detecting genetic abnormalities in tumors. Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources.

Healthcare 102

Healthcare Scripts Benchmark SaaS 102

Beyond Philosophy

APRIL 25, 2019

For example, companies now use your Wi-Fi connection to know where you are when you linger in a store and don’t get me started on the sheer amount of information “they” have about your clickstream data (i.e., Google used to mine all kinds of data from people’s Gmail accounts and people were OK with that because they got free email.

Technology 296

Technology Entertainment Consulting Consulting 296

Help Scout

SEPTEMBER 21, 2021

At others, customer success specialists are accountable for managing churn and providing essential support. No matter what type of customer success team you’ve built, we have guidance and real-world examples of helpful ways to write your customer success specialist job description to start drawing in qualified candidates.

Education 104

Education Accountability Benchmark Sales 104

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account. You can confirm that the models are enabled for your account on the Model access page of the Amazon Bedrock console. Selected evaluator and generator models enabled in Amazon Bedrock.

Metrics 93

Metrics Engineering APIs Benchmark 93

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. This blog post will discuss NPS benchmarks and look at why NPS is so essential to overall customer success. For example, the average NPS score in 2021 for the retail sector is 32.9, and IT services is 42.

Benchmark 78

Benchmark Banking Metrics Surveys 78

Beyond Philosophy

APRIL 15, 2019

Define expectations and establish accountability. For example, with email she suggested they respond immediately with an acknowledgment of the receipt of the inquiry and a message that informs the customer you are working on it. For example, can a customer go to your website and find your phone number, or do they have to hunt for it?

Customer Service 287

Customer Service Airlines Best practices Consulting 287

Nicereply

DECEMBER 17, 2024

We’ll also look at real-world examples of companies that have leveraged CES to improve their customer experience and boost retention rates. In this sense, CES can almost act as a gauge of how well a company is doing against its benchmarks and those of competitors. ” “Do you like using our software?”

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

Joe Rawlinson

MAY 17, 2022

Now, the question is—what are the metrics and figures to benchmark for every industry? Building their account on highly targeted ad groups. For example, if an e-commerce ad has 10 clicks after being seen 200 times, the CTR would be 5%. For example, a consultation service puts up an ad leading to a “contact us” form.

Benchmark 15

Benchmark Advertising Entertainment Real estate 15

AWS Machine Learning

MAY 2, 2024

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. For example, in a recommendation system for a large ecommerce platform, a modest increase in recommendation accuracy could translate into significant additional revenue.

Benchmark 126

Benchmark Metrics Enterprise APIs 126

AWS Machine Learning

MARCH 27, 2025

We also showcase a real-world example for predicting the root cause category for support cases. For the use case of labeling the support root cause categories, its often harder to source examples for categories such as Software Defect, Feature Request, and Documentation Improvement for labeling than it is for Customer Education.

Education 91

Education Engineering APIs Enterprise 91

Nicereply

FEBRUARY 14, 2020

Benchmarking, or setting customer expectations, is a well known psychological tool that helps customers evaluate the quality of your customer service. For example, we don’t look at the number on our paycheck and decide we make enough money. For example, Baskits sells food items, which can’t be returned for obvious reasons.

Accountability 84

Accountability Chatbots Benchmark Customer Support 84

AWS Machine Learning

NOVEMBER 15, 2024

For example, a technician could query the system about a specific machine part, receiving both textual maintenance history and annotated images showing wear patterns or common failure points, enhancing their ability to diagnose and resolve issues efficiently. has 92% accuracy on the HumanEval code benchmark.

APIs 117

APIs Engineering Chatbots Construction 117

AWS Machine Learning

MARCH 11, 2025

For example, DeepSeek-R1-Distill-Llama-8B offers an excellent balance of performance and efficiency. In the following code snippets, we use the LMI container example. See the following GitHub repo for more deployment examples using TGI, TensorRT-LLM, and Neuron. For details, refer to Create an AWS account.

Metrics 67

Metrics Benchmark Enterprise Telecommunications 67

Totango

FEBRUARY 2, 2021

A set of key performance indicators and benchmarks to track and measure client progress towards goals. This stands in contrast to plans shared via email or in a spreadsheet, where it becomes difficult to tie these outcomes to customer accounts. How Do You Use a Customer Success Plan?

Benchmark 127

Benchmark Chatbots Accountability Enterprise 127

ShepHyken

MARCH 23, 2018

Impact: Fortune 500 companies that excel at recruitment marketing strategies have 62% higher average revenue per year than those with average scores, and 152% higher average revenue per year than those with failing recruitment scores (SmashFly’s Fortune 500 Report: 2018 Recruitment Marketing Benchmarks). Distrust of leadership.

Airlines 209

Airlines Morale Benchmark Marketing 209

Fonolo

FEBRUARY 18, 2021

For example, if you’re looking to increase productivity and agent performance, you’re likely looking at a larger goal of improving employee engagement. Customer interactions are at the heart of every contact center, so it makes sense to take their feedback into account. Create a benchmark for success.

Contact Center 148

Contact Center Abandon rate Average Handle Time First call resolution 148

Callminer

OCTOBER 11, 2018

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Reuben Kats @grab_results.

Call Center 561

Call Center Metrics Contact Center Wait times 561

NobelBiz

DECEMBER 3, 2024

Service Level Targets Service levels are benchmarks that determine the quality of customer interactions. These tools can also account for real-time changes, ensuring forecasts remain relevant in dynamic environments. Examples include workforce management systems and predictive analytics platforms.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

AWS Machine Learning

MARCH 6, 2025

Here are some examples of these metrics: Retrieval component Context precision Evaluates whether all of the ground-truth relevant items present in the contexts are ranked higher or not. For example, metrics like Answer Relevancy and Faithfulness are typically scored on a scale from 0 to 1.

Metrics 84

Metrics Enterprise APIs Engineering 84

AWS Machine Learning

AUGUST 2, 2024

With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems. In addition, GraphStorm 0.3

APIs 115

APIs Benchmark Construction Enterprise 115

Call Design

JULY 6, 2021

A common grade of service is 70% in 20 seconds however service level goals should take into account corporate objectives, market position, caller captivity, customer perceptions of the company, benchmarking surveys and what your competitors are doing. First Contact Resolution. Net Promoter Score.

Metrics 148

Metrics Average Handle Time Schedule adherence Calibration 148

AWS Machine Learning

MARCH 3, 2025

Through comparative benchmarking tests, we illustrate how deploying FMs in Local Zones closer to end users can significantly reduce latencya critical factor for real-time applications such as conversational AI assistants. Under Name and tags , enter a descriptive name for the instance (for example, la-local-zone-instance ).

APIs 71

APIs Benchmark Metrics Healthcare 71

CSM Magazine

DECEMBER 2, 2024

For example, if a gamer mentions that their “skin didn’t load,” your team should know they’re not referring to clothing, but custom character designs. Techniques : AI Chatbots can resolve frequently asked questions like “How do I retrieve my account?” ” quickly and without human intervention.

Customer Service 52

Customer Service Multichannel Chatbots Benchmark 52

AWS Machine Learning

FEBRUARY 24, 2025

Performance metrics and benchmarks According to Mistral, the instruction-tuned version of the model achieves over 81% accuracy on Massive Multitask Language Understanding (MMLU) with 150 tokens per second latency, making it currently the most efficient model in its category. For example, content for inference.

APIs 83

APIs Enterprise Benchmark Feedback 83

AWS Machine Learning

FEBRUARY 11, 2025

and run inference: An AWS account that will contain all your AWS resources. Alternatively, you can deploy through the example notebook by choosing Open Notebook. This is a basic example of interacting with the SAM 2.1 The following examples for each of the tasks reference these operations without repeating them.

Engineering 80

Engineering Construction Benchmark Healthcare 80

AWS Machine Learning

JUNE 11, 2024

For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements. First, we had to experiment and benchmark in order to determine that Graviton3 was indeed the right solution for us. Technical Account Manager at AWS with 15 years of experience. Gaurav Garg is a Sr.

Engineering 106

Engineering Benchmark Accountability Best practices 106

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 125

Sales Accountability Feedback Metrics 125

Comm100

FEBRUARY 9, 2021

To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Thanks to Comm100’s robust security standards , members can retrieve account information safely and securely through the live chat window. at that time. Customer Stories.

Abandon rate 72

Abandon rate Sales Benchmark B2B 72

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Figure 1 illustrates selected examples of use cases of generative AI for sustainability across the value chain.

Best practices 136

Best practices Benchmark Transportation Engineering 136

Beyond Philosophy

MAY 23, 2019

Dooley says Amazon is the prime example (!) You want everybody in the organization from the customer service people to the web designers to accounting and so on thinking about friction and how to reduce it. Dooley says a great example of this comes from GE under the leadership of legendary CEO Jack Welch.

Transportation 199

Transportation Consulting Consulting Benchmark 199

Spearline

JANUARY 18, 2022

And how can I hold my vendors to account if they aren’t delivering the required service? Yet, resolving a ticket with a vendor where full details of a fault are unclear can be a lengthy process (even without accounting for how long it may have taken for the fault to be recognised in the first place).

Management 98

Management Benchmark Telecommunications Analytics 98

AWS Machine Learning

FEBRUARY 12, 2025

If youre running this code using an Amazon SageMaker notebook instance, edit the IAM role thats attached to the notebook (for example, AmazonSageMaker-ExecutionRole-XXX) instead of creating a new role. The following table shows an example. Do not create a new AWS account, IAM user, or IAM group as part of those instructions.

APIs 74

APIs Management Benchmark Scripts 74

ChurnZero

NOVEMBER 22, 2021

In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? Budgeting Benchmarks: Do They Cause More Harm than Good? If you’re in the Customer Success industry, you’re probably familiar with these popular budgeting benchmarks: CSMs should manage $1 million to $5 million in Annual Recurring Revenue (ARR).

Benchmark 98

Benchmark Finance Best practices Sales 98