AWS Machine Learning

APRIL 29, 2025

To mitigate this challenge, thorough model evaluation, benchmarking, and data-aware optimization are essential, to compare the Amazon Nova models performance against the model used before the migration, and optimize the prompts on Amazon Nova to align performance with that of the previous workload or improve upon them.

Metrics 84

Metrics Engineering Best practices Benchmark 84

Satrix Solutions

JUNE 15, 2020

Net Promoter Score (NPS) benchmarking presents an interesting challenge for many business leaders. Collectively, we have learned a lot through NPS benchmarking studies. Collectively, we have learned a lot through NPS benchmarking studies. Drawbacks of NPS Benchmarking. Understanding the Value of Net Promoter Score.

Benchmark 78

Benchmark B2C Surveys B2B 78

CX Accelerator

APRIL 1, 2020

Accountability. The problem this presents is one of perception where “Our CX is failing, it’s time to turn it off” becomes an all too common occurrence. Present the facts, with an honest interpretation about what they mean for your business and encourage that message to move through your entire organisation.

Metrics 228

Metrics Morale Benchmark Government 228

ChurnZero

APRIL 11, 2025

By regularly asking these questions and keeping your team accountable, your onboarding process will grow alongside your customers. Then adjust and set benchmarks as customers work through those tasks, creating baselines that are easy to review in the future Ask: Where are most customers getting stuck during onboarding?

Metrics 86

Metrics Benchmark Feedback SaaS 86

CX Accelerator

APRIL 1, 2020

Accountability. The problem this presents is one of perception where “Our CX is failing, it’s time to turn it off” becomes an all too common occurrence. Present the facts, with an honest interpretation about what they mean for your business and encourage that message to move through your entire organisation.

Metrics 182

Metrics Morale Benchmark Government 182

AWS Machine Learning

MARCH 6, 2025

Here are some examples of these metrics: Retrieval component Context precision Evaluates whether all of the ground-truth relevant items present in the contexts are ranked higher or not. Evaluate RAG components with Foundation models We can also use a Foundation Model as a judge to compute various metrics for both retrieval and generation.

Metrics 116

Metrics Enterprise APIs Engineering 116

Nicereply

DECEMBER 17, 2024

In this sense, CES can almost act as a gauge of how well a company is doing against its benchmarks and those of competitors. For SaaS products, consider questions like: “How easy was it to set up your account?” Determine Timing and Frequency Decide when to present surveys to customers.

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

AWS Machine Learning

MARCH 3, 2025

The device further processes this response, including text-to-speech (TTS) conversion for voice agents, before presenting it to the user. Prerequisites To run this demo, complete the following prerequisites: Create an AWS account , if you dont already have one.

APIs 80

APIs Benchmark Metrics Healthcare 80

Netomi

OCTOBER 31, 2022

Here, we present our insights and top takeaways from The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report. and ‘I am unable to log in to my account,’ enabling faster support for gig economy players, who are always on the go. The Gig Economy + CX.

Benchmark 59

Benchmark Customer Service Customer Support Accountability 59

AWS Machine Learning

MAY 15, 2024

Next, we present the solution architecture and process flows for machine learning (ML) model building, deployment, and inferencing. Acting as a model hub, JumpStart provided a large selection of foundation models and the team quickly ran their benchmarks on candidate models. We end with lessons learned.

Advertising 132

Advertising APIs Engineering Benchmark 132

AWS Machine Learning

MARCH 11, 2025

Prerequisites To run the example notebooks, you need an AWS account with an AWS Identity and Access Management (IAM) role with permissions to manage resources created. For details, refer to Create an AWS account. DeepSeek-R1-Distill-Llama-8B DeepSeek-R1-Distill-Llama-8B was benchmarked across ml.g5.2xlarge , ml.g5.12xlarge , ml.g6e.2xlarge

Metrics 76

Metrics Benchmark Enterprise Telecommunications 76

Spearline

JANUARY 6, 2022

A recent AVANT “6-12” report focusing on CCaaS notes that the CCaaS market currently accounts for more than $3 billion in global sales. Cloud solutions boast high reliability and present very compelling arguments. Projections suggest that sales reach $10.5 billion by 2027. Why move to the cloud?

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Prospecting, opportunity progression, and customer engagement present exciting opportunities to utilize generative AI, using historical data, to drive efficiency and effectiveness.

Sales 129

Sales Accountability Feedback Metrics 129

AWS Machine Learning

AUGUST 2, 2024

With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems. Dataset Num. of nodes Num.

APIs 119

APIs Benchmark Construction Enterprise 119

Kayako

SEPTEMBER 3, 2015

We decided to stick with a straightforward intro-presentation-questions structure for this webinar. Sarah would introduced the webinar, introduce herself, Kayako and Jeanne, before handing over to Jeanne to start her presentation. At the end, Sarah would moderate an audience Q&A. We set some goals. We hoped for: 100 registrants.

Benchmark 125

Benchmark Marketing Advertising B2B 125

ChurnZero

NOVEMBER 22, 2021

Using these models, you too can learn how to go toe-to-toe with your Finance team by presenting trade-offs to get the headcount you need. In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? Budgeting Benchmarks: Do They Cause More Harm than Good? Not exactly.

Benchmark 98

Benchmark Finance Best practices Sales 98

Callminer

AUGUST 1, 2017

Presented in a step-by-step, interactive format, agent scripts built with Zingtree guide contact center reps through every step of a call, so they always know exactly what to say (and when to say it). Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. This is even more critical for BPOs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JUNE 20, 2024

Lack of standardized benchmarks – There are no widely accepted and standardized benchmarks yet for holistically evaluating different capabilities of RAG systems. Without such benchmarks, it can be challenging to compare the various capabilities of different RAG techniques, models, and parameter configurations.

Metrics 137

Metrics Engineering Accountability Benchmark 137

Totango

SEPTEMBER 9, 2022

For SaaS B2B clients, QBR meetings tend to focus on assessing value as measured by KPI performance benchmarks. However, with today’s digital technology, scheduled QBRs may be supplemented by unscheduled reviews based on ongoing monitoring of customer account performance. Use Benchmarking Data. How Do I Prepare for a QBR?

Best practices 19

Best practices Benchmark Metrics B2B 19

AWS Machine Learning

NOVEMBER 19, 2024

As attendees circulate through the GAIZ, subject matter experts and Generative AI Innovation Center strategists will be on-hand to share insights, answer questions, present customer stories from an extensive catalog of reference demos, and provide personalized guidance for moving generative AI applications into production.

APIs 102

APIs Enterprise Best practices Government 102

ChurnZero

DECEMBER 21, 2022

Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Presented by: Ryan Johansen , a stress management consultant who trains CS professionals on becoming top performers without burning out. With so much riding on this pivotal phase, you might feel inclined to custom-fit onboarding to each account.

SaaS 98

SaaS Benchmark Metrics Consulting 98

ClientSuccess

AUGUST 31, 2022

And customer success departments can run business reviews with customers to look at how a product or platform is delivering on the business objectives they’re looking to solve, where benchmarks were not met, and discuss plans or changes for the future. Customer Business Review Tips and Tricks. Focus on delivery. . Want to learn more? .

Benchmark 77

Benchmark SaaS Accountability Analytics 77

Totango

JUNE 24, 2022

The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. SaaS success outcomes can be defined in terms of measurable digital benchmarks. Customer success in SaaS differs from CS in other industries.

Best practices 109

Best practices SaaS Journey mapping B2C 109

AWS Machine Learning

NOVEMBER 15, 2024

has 92% accuracy on the HumanEval code benchmark. The dataframes may contain nans, so make sure you account for those in your code. - In other cases, we can’t reliably use an LLM to analyze tabular data, even when provided as structured format in the prompt. Put your the code in tags. -

APIs 119

APIs Engineering Chatbots Construction 119

Help Scout

JULY 13, 2021

Read Email Response Times: Benchmarks and Tips for Support for practical advice. Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. How Bare you?

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

Totango

SEPTEMBER 6, 2022

Key performance indicators play a crucial role in assessing current value and setting future goals and benchmarks. Still, your KPI monitoring indicates that their account activity has dropped significantly below this level. The course of a QBR may cover: A review of previous goals and current performance.

SaaS 113

SaaS Technical Support Benchmark Accountability 113

Amity

APRIL 20, 2018

If you go into a QBR focusing on the product, you can bet the executives present won’t be attending your next QBR, and that’s a huge missed opportunity. QBRs are your best tool to drive customer accountability. The golden rule for QBRs is to have the appropriate stakeholders present. What Are QBRs?

Benchmark 80

Benchmark Metrics Accountability 80

AWS Machine Learning

OCTOBER 5, 2023

Solution overview This solution presents an approach to building an optimized custom classification model using Amazon Comprehend. We are using the max F1 score at the threshold as a benchmark to determine positive vs. negative for that label instead of a common benchmark (a standard value like > 0.7) for all the labels.

Benchmark 124

Benchmark Best practices Metrics Government 124

AWS Machine Learning

MAY 22, 2024

For details, see Creating an AWS account. Ensure sufficient capacity for this instance in your AWS account by requesting a quota increase if required. Conclusion We’ve shown you how the combination of VLMs on SageMaker and LLMs on Amazon Bedrock present a powerful solution for automating fashion product description generation.

Scripts 136

Scripts Engineering Accountability Benchmark 136

Help Scout

SEPTEMBER 21, 2021

At others, customer success specialists are accountable for managing churn and providing essential support. Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle. Experience managing accounts for a product that solves complex problems across many business units.

Education 104

Education Accountability Benchmark Sales 104

OctopusTech

JULY 17, 2024

However, many businesses set up social media accounts without a clear strategy and randomly post content without tracking growth or results over time. The goal is to understand the health and performance of all social accounts to maximize their effectiveness. The audit gives you benchmarks to compare against in future analysis.

Benchmark 62

Benchmark Metrics Advertising Accountability 62

AWS Machine Learning

SEPTEMBER 11, 2024

Both Inferentia2 and Trainium use the same basic components, but with differing layouts, accounting for the different workloads they are designed to support. Accelerator benchmarking When considering compute services, users benchmark measures such as price-performance, absolute performance, availability, latency, and throughput.

Benchmark 108

Benchmark Banking Analytics Big data 108

AWS Machine Learning

APRIL 22, 2024

The typical ESG workflow consists of multiple phases, each presenting unique pain points. Consider the following guidelines: Implement real-time monitoring – Set up monitoring systems to track generative AI performance against sustainability benchmarks, focusing on efficiency and environmental impact.

Best practices 139

Best practices Benchmark Transportation Engineering 139

GetFeedback

NOVEMBER 30, 2018

Actually, according to the 2018 Customer Service Benchmark report , the average live chat response time is just two minutes, whereas the average response time for an email is 12 hours. When replying to any question or inquiry, be conscious of how you are presenting your responses. Give me one moment to pull your account up.

Customer Service 94

Customer Service Surveys Best practices Accountability 94

AWS Machine Learning

MAY 9, 2024

By taking a proactive approach , the CoE provides ethical compliance but also builds trust, enhances accountability, and mitigates potential risks such as veracity, toxicity, data misuse, and intellectual property concerns. Platform – A central platform such as Amazon SageMaker for creation, training, and deployment.

Government 133

Government Best practices Benchmark Metrics 133

AWS Machine Learning

MARCH 27, 2025

These include metrics such as ROUGE or cosine similarity for text similarity, and specific benchmarks for assessing toxicity (Detoxify), prompt stereotyping (cross-entropy loss), or factual knowledge (HELM, LAMA). The agent went over the details and presented the steps along necessary along with the documentation links.

Education 111

Education Engineering APIs Enterprise 111

AWS Machine Learning

JUNE 12, 2024

With state-of-the-art vision capabilities and strong performance on industry benchmarks, Anthropic Claude 3 Haiku is a versatile solution for a wide range of enterprise applications. Prerequisites For this walkthrough, you need the following: An AWS account. You can deploy this solution following the steps in this post. Choose “t3.small”

APIs 131

APIs Accountability Benchmark Government 131