ShepHyken

SEPTEMBER 7, 2023

Provide them with checklists, guides, and best practices. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Provide guidelines on interpreting data and taking proactive measures before minor issues become churn risks.

B2C 360

B2C Customer centricity Feedback Upselling 360

AWS Machine Learning

NOVEMBER 14, 2024

For a multi-account environment, you can track costs at an AWS account level to associate expenses. A combination of an AWS account and tags provides the best results. Compliance tags – These may be needed to adhere to regulatory requirements, such as tagging with classification levels or whether data is encrypted or not.

Government 89

Government Best practices Accountability APIs 89

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. One core function of WFM is to use data-driven insights to help managers predict staffing needs to optimize operational efficiency. The results?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

AWS Machine Learning

MARCH 25, 2024

Some customers entrust Amazon Transcribe with data that is confidential and proprietary to their business. In other cases, audio content processed by Amazon Transcribe may contain sensitive data that needs to be protected to comply with local laws and regulations. For more information about data privacy, see the Data Privacy FAQ.

Best practices 90

Best practices APIs Transportation Personalization 90

ShepHyken

APRIL 23, 2021

He shares customer service best practices that successful brands use to help their customers on social media. Data tells us that one-third of U.S. If you have a wide-reaching brand, it could help to create a separate account to hone in on those customer inquiries. . Why use social media as a customer service channel?

Customer Service 343

Customer Service Advertising B2B Chatbots 343

Fonolo

OCTOBER 20, 2022

Keeping your company’s data secure is essential, but it can seem like an overwhelming task. There are effective tools, training, and technology you can implement to make sure private data stays that way. READ THE FULL GUIDE: Contact Center Security: A Guide to Keeping Your Data Safe. (It Account Take Overs.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

AWS Machine Learning

MARCH 14, 2024

However, adoption of these FMs involves addressing some key challenges, including quality output, data privacy, security, integration with organization data, cost, and skills to deliver. Organizations must also carefully manage data privacy and security risks that arise from processing proprietary data with FMs.

Best practices 114

Best practices Engineering Chatbots Enterprise 114

ShepHyken

JANUARY 7, 2025

This data helps make informed decisions on enhancing services further. This means creating journeys that take into account how individuals interact with services. They work together to improve experiences for citizens by sharing the best practices. Trust is essential when dealing with government services.

Government 220

Government Chief Customer Officer Customer Experience Feedback 220

AWS Machine Learning

OCTOBER 2, 2024

This two-part series explores best practices for building generative AI applications using Amazon Bedrock Agents. Part 2 discusses architectural considerations and development lifecycle practices. Ground your data in real customer interactions that reflect actual use cases but be sure to de-identify and anonymize the data.

Best practices 86

Best practices APIs Metrics Accountability 86

ShepHyken

MARCH 13, 2017

Sprout Social) Right when you think you’re getting a grasp on your demographics, buyer habits and trends on social media, something new changes and turns your data into old news. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. 47 Social Media Statistics to Bookmark for 2017 by Alex York.

Customer Service 239

Customer Service Best practices Customer retention Customer Support 239

AWS Machine Learning

NOVEMBER 22, 2024

This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. The data mesh is a modern approach to data management that decentralizes data ownership and treats data as a product.

Government 80

Government Banking Accountability Engineering 80

ShepHyken

SEPTEMBER 20, 2019

Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently. For example, if sales updates information about a customer contact in a CRM system, that information will be pushed to the support software so both teams have the most relevant data.

B2B 289

B2B Customer Support CRM B2C 289

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. If you’re ready to better leverage your data to improve agent performance , it’s time to take a look at some important call center metrics that you might be overlooking.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

OCTOBER 19, 2023

Introducing Amazon Rekognition Custom Moderation You can now enhance the accuracy of the Rekognition moderation model for your business-specific data with the Custom Moderation feature. Furthermore, we detailed the steps for performing training using the console, including best practices for optimal results.

APIs 117

APIs Best practices Advertising Accountability 117

AWS Machine Learning

JULY 23, 2024

Organizations use advanced natural language detection services like Amazon Lex for building conversational interfaces and Amazon CloudWatch for monitoring and analyzing operational data. One risk many organizations face is the inadvertent exposure of sensitive data through logs, voice chat transcripts, and metrics.

Accountability 97

Accountability Government Chatbots Best practices 97

Callminer

MARCH 23, 2020

Best practices for calculating service levels. All the formulas are based on the same data. Our data gives us the result of (860)/(1000+40)*100% = 83%. Finally , the last method uses a threshold that accounts for short calls, counting abandoned called before the threshold as a positive. 60 calls were abandoned.

industry standards 207

industry standards Service level Call Center Metrics 207

AWS Machine Learning

MARCH 13, 2024

To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing. Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements.

Accountability 99

Accountability Engineering Enterprise Big data 99

Callminer

MARCH 12, 2020

Such organizations regularly intercept and process important, sensitive data pertaining to customers and clients across a large variety of industries. Of particular importance to call center companies are regulations involving data privacy and protection. Protect Cardholder Data. Regulations That Impact Call Centers.

Call Center 182

Call Center Analytics Best practices Government 182

ShepHyken

APRIL 29, 2019

(TruRating) Over the last three months, we’ve been speaking to some of the best minds working in the field today. Here’s a selection of tips for anyone looking to close the gap between the theoretical and the actual operationalization of customer experience best practices.

Customer Service 50

Customer Service Abandon rate Consulting Consulting 50

AWS Machine Learning

FEBRUARY 28, 2024

The solution in this post aims to bring enterprise analytics operations to the next level by shortening the path to your data using natural language. Second, you might need to build text-to-SQL features for every database because data is often not stored in a single target. We use Anthropic Claude v2.1 on Amazon Bedrock as our LLM.

Engineering 116

Engineering Best practices Analytics Enterprise 116

AWS Machine Learning

MARCH 15, 2024

This is a guest blog post written by Nitin Kumar, a Lead Data Scientist at T and T Consulting Services, Inc. Medical data restrictions You can use machine learning (ML) to assist doctors and researchers in diagnosis tasks, thereby speeding up the process. This isolated legacy data has the potential for massive impact if cumulated.

Healthcare 108

Healthcare Government Best practices Engineering 108

AWS Machine Learning

MAY 30, 2024

The opportunities to unlock value using AI in the commercial real estate lifecycle starts with data at scale. Although CBRE provides customers their curated best-in-class dashboards, CBRE wanted to provide a solution for their customers to quickly make custom queries of their data using only natural language prompts.

Real estate 114

Real estate APIs Metrics Construction 114

AWS Machine Learning

OCTOBER 9, 2023

A recommendation engine is only as good as the data used to prepare it. Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. Prerequisites First, we need to have an Amazon SageMaker Studio domain set up.

Personalization 97

Personalization Engineering Automotive Best practices 97

TeleDirect

DECEMBER 25, 2024

Customer Relationship Management (CRM) Systems Store customer data and interaction history. Predict customer needs using data-driven insights. Financial Services Provide account support and fraud detection. Ensure Data Security Protect customer information by adhering to compliance standards, such as PCI and HIPAA.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

Callminer

FEBRUARY 23, 2021

Data custodianship will be taken more seriously. “Your customers are ‘digital natives’ and are becoming more and more concerned with data privacy issues. And callout culture means brands are held publicly accountable for their decisions. “More and more, today’s consumers are factoring in larger ideals (e.g.,

Call Center 376

Call Center Technology Banking Contact Center 376

AWS Machine Learning

FEBRUARY 1, 2024

Make sure to validate prompt input data and prompt input size for allocated character limits that are defined by your model. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. In the batch case, there are a couple challenges compared to typical data pipelines.

Best practices 120

Best practices Engineering SaaS APIs 120

CCNG

AUGUST 7, 2024

Hyper-Automation Hyper-automation enables BPO providers to automate a broader range of processes, including those requiring human judgment and unstructured data. Virtual Customer Experience E-commerce sales account for nearly 20% of all retail sales in the US, which continues to rise.

outsourcing 195

outsourcing Business Process Outsourcing Chatbots Technology 195

AWS Machine Learning

AUGUST 14, 2024

Amazon Q Business is a fully managed, generative artificial intelligence (AI)-powered assistant that helps enterprises unlock the value of their data and knowledge. At the core of this capability are native data source connectors that seamlessly integrate and index content from multiple repositories into a unified index.

Enterprise 106

Enterprise APIs Engineering Accountability 106

AWS Machine Learning

MAY 31, 2024

The General Data Protection Regulation (GDPR) right to be forgotten, also known as the right to erasure, gives individuals the right to request the deletion of their personally identifiable information (PII) data held by organizations. Who does GDPR apply to?

Best practices 116

Best practices APIs Accountability Personalization 116

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. It allows you to retrieve data from sources beyond the foundation model, enhancing prompts by integrating contextually relevant retrieved data.

Chatbots 111

Chatbots APIs Engineering Automotive 111

ShepHyken

NOVEMBER 18, 2022

In addition, it is important to pay attention to those companies that have extensive experience because they can also ensure the cybersecurity of user data. B2B customer service best practices . The customer support partner takes the customer’s requirements into account and creates exactly what is required of them.

B2B 182

B2B Customer Support Best practices Coaching 182

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. We will go over a few key elements of a well-drafted termination letter below, but first, we should touch on the primary types of termination letters that exist.

Call Center 182

Call Center Customer Service Best practices Coaching 182

Totango

MAY 6, 2022

We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts. ” The customer health score simplifies data from multiple data points by combining them into a single metric represented by a numeric score. The best approach is a multidimensional customer health model.

Best practices 121

Best practices Upselling Metrics Journey mapping 121

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 113

Scripts Best practices Engineering Accountability 113

Callminer

DECEMBER 5, 2019

An ability to capture conversational data across existing communication systems and then correlating insight within a common analytics platform offers a cost-effective means for blending omnichannel insight. The data shows that callers are increasingly using offensive language to verbalize their anger and frustration.

Analytics 207

Analytics Accountability Technology Sales 207

Callminer

NOVEMBER 18, 2020

I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Best practice examples include: Hire, train, motivate, and retain top talent. Whenever transferred, even with the availability of historical contact data, customers are forced to explain or restate the details of their issues.

Contact Center 345

Contact Center Call Center Gamification Wait times 345