AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 113

Scripts Best practices Engineering Accountability 113

JivoChat

MAY 16, 2022

Counting on an SEO checklist is going to help you to identify the changes you can do to rank better on search engines such as Google, for the keywords you are aiming at. When you create a sitemap, you make it easier for search engines to crawl your website and index its pages. Set Up Google Analytics. Create a Sitemap. On-Page SEO.

Best practices 75

Best practices Engineering Analytics Marketing 75

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. In the low-latency case, you need to account for the time it takes to generate the embedding vectors.

Best practices 120

Best practices Engineering SaaS APIs 120

ShepHyken

NOVEMBER 18, 2022

B2B customer service best practices . The customer support partner takes the customer’s requirements into account and creates exactly what is required of them. B2B is very client-centric and always considers the interests and requirements of clients in order to achieve the most productive result of mutual work.

B2B 180

B2B Customer Support Best practices Coaching 180

Eptica

OCTOBER 8, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice Trends & Markets From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Eptica

OCTOBER 4, 2021

You might also be interested in these posts: Migrating call accounting to the cloud? Why we need to think of the contact centre as a revenue engine. Tags: National Customer Service Week, Customer Service Categories: Best Practice. Share this page on: Tweet. Here’s what to consider.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

AWS Machine Learning

MARCH 21, 2023

With Service Quotas, you can view the maximum number of resources, actions, or items in your AWS account or AWS Region. Previously, users would sometimes reach an adjustable account limit for some particular instance type and have to manually request a limit increase from AWS. For instructions, refer to Secure Your AWS Account.

Best practices 75

Best practices Metrics Accountability Engineering 75

AWS Machine Learning

OCTOBER 20, 2023

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. The architecture maps the different capabilities of the ML platform to AWS accounts.

Government 110

Government Engineering Accountability Enterprise 110

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Reuben Kats @grab_results. One of the most undervalued call center metrics is…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 71

Accountability APIs Metrics Engineering 71

AWS Machine Learning

NOVEMBER 22, 2024

The diagram shows several accounts and personas as part of the overall infrastructure. Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. The following diagram gives a high-level illustration of the use case.

Government 80

Government Banking Accountability Engineering 80

pindrop

JUNE 23, 2020

Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . Highly trained and organized, professional fraudsters can manipulate even seasoned agents into taking over accounts. At-risk accounts across communication channels. A simplified way to identify at-risk accounts .

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

AWS Machine Learning

AUGUST 6, 2024

Customization includes varied techniques such as Prompt Engineering, Retrieval Augmented Generation (RAG), and fine-tuning and continued pre-training. Prompt Engineering involves carefully crafting prompts to get a desired response from LLMs. Amazon Bedrock supports multiple prompt engineering techniques. Learn more here.

Engineering 120

Engineering Construction Chatbots Entertainment 120

AWS Machine Learning

FEBRUARY 21, 2023

In addition to choosing the right deployment strategy, that strategy should be implemented using a reliable mechanism that includes MLOps practices. In a broader model development picture, models are typically trained in a data science development account.

Best practices 70

Best practices Accountability Metrics Engineering 70

Talkdesk

APRIL 13, 2021

While our Technical Account Managers and Premium Support Engineers devote themselves to optimize the platform and provide technical leadership, a dedicated administrator measures, reports, analyzes, and optimizes contact center operations, and monitors and resolves issues before they disrupt agents, customers, or the business.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

Government 115

Government Best practices Benchmark Metrics 115

AWS Machine Learning

SEPTEMBER 5, 2024

As generative artificial intelligence (AI) continues to revolutionize every industry, the importance of effective prompt optimization through prompt engineering techniques has become key to efficiently balancing the quality of outputs, response time, and costs. You can also find the complete code example in amazon-bedrock-samples.

Management 120

Management Engineering Best practices Metrics 120

ConvergeOne

APRIL 12, 2022

Jumping into an AI project without a strong foundation can be a bit like buying a powerful car engine without any way to use it. While we may look at the engine and dream of the excitement it will someday produce, it isn’t providing any real value without the car frame, wheels, body, transmission, etc.

Government 105

Government Engineering Analytics Best practices 105

AWS Machine Learning

FEBRUARY 28, 2024

To learn more about text-to-SQL best practices and design patterns, see Generating value from enterprise data: Best practices for Text2SQL and generative AI. Prerequisites For this post, you should complete the following prerequisites: Have an AWS account. We use Anthropic Claude v2.1 license.

Engineering 116

Engineering Best practices Analytics Enterprise 116

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 119

Best practices Benchmark Transportation Engineering 119

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. With an M.Sc.

APIs 130

APIs Big data Accountability Enterprise 130

AWS Machine Learning

NOVEMBER 15, 2024

They provide comprehensive insights into the intended use cases, limitations, responsible AI design principles, and best practices for deployment and performance optimization of our AI services. To learn more about CoT and other prompt engineering techniques for Amazon Bedrock LLMs, see General guidelines for Amazon Bedrock LLM users.

APIs 95

APIs Government Best practices Metrics 95

AWS Machine Learning

JUNE 11, 2024

The diverse and rich database of models brings unique challenges for choosing the most efficient deployment infrastructure that gives the best latency and performance. For example, for mixed AI workloads, the AI inference is part of the search engine service with real-time latency requirements.

Engineering 90

Engineering Benchmark Accountability Best practices 90

AWS Machine Learning

JUNE 4, 2024

Prerequisites This solution requires the following prerequisites: An AWS account. If you don’t have an account, you can sign up for one. Data privacy and network security – With Amazon Bedrock, you are in control of your data, and all your inputs and customizations remain private to your AWS account.

Scripts 120

Scripts Accountability Engineering Best practices 120

AWS Machine Learning

OCTOBER 2, 2024

Because this is an emerging area, best practices, practical guidance, and design patterns are difficult to find in an easily consumable basis. This integration makes sure enterprises can take advantage of the full power of generative AI while adhering to best practices in operational excellence.

Government 105

Government APIs Enterprise Best practices 105

AWS Machine Learning

OCTOBER 29, 2024

Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account. Implementation and best practices The solution is designed to be modular and flexible so you can customize it according to your specific requirements.

Best practices 93

Best practices Feedback Metrics APIs 93

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. Why do businesses need call center management?

Best practices 52

Best practices Call Center Omni-channel support Management 52

AWS Machine Learning

DECEMBER 19, 2023

However, putting an ML model into production at scale is challenging and requires a set of best practices. Many businesses already have data scientists and ML engineers who can build state-of-the-art models, but taking models to production and maintaining the models at scale remains a challenge.

Analytics 113

Analytics Engineering Government Best practices 113

AWS Machine Learning

OCTOBER 3, 2024

In this post, we describe how Aviva built a fully serverless MLOps platform based on the AWS Enterprise MLOps Framework and Amazon SageMaker to integrate DevOps best practices into the ML lifecycle. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 77

APIs Construction Engineering Accountability 77

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 105

Engineering Technical Support Chatbots Best practices 105

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 109

Sales Accountability Feedback Metrics 109

TechSee

NOVEMBER 16, 2020

The importance of following remote support best practices is undeniable – certainly anyone who has seen the movie Apollo 13 will recall that it saved the lives of the failed mission’s astronauts 50 years ago. Looking Ahead with these Remote Support Best Practices. How to Provide Remote Support Successfully.

Self service 109

Self service Best practices Contact Center Technical Support 109

AWS Machine Learning

JUNE 20, 2024

Additionally, evaluation can identify potential biases, hallucinations, inconsistencies, or factual errors that may arise from the integration of external sources or from sub-optimal prompt engineering. In this case, the model choice needs to be revisited or further prompt engineering needs to be done.

Metrics 117

Metrics Engineering Accountability Benchmark 117

AWS Machine Learning

APRIL 26, 2023

The second is by using SageMaker to help data scientists and ML engineers build, train, and deploy custom ML models. Furthermore, you spend 4–6 weeks post-EBA to fine-tune the model with additional feature engineering and hyperparameter optimization before production deployment. This may often be the same team as cloud engineering.

Engineering 96

Engineering Government Accountability Technology 96

Totango

OCTOBER 25, 2023

Some organizations adopt a center of excellence or a team of specialists; we chose to build a network of excellence—investing in people and training and encouraging a degree of flexibility to make our CS best practices work for the variables and dynamics across regions and products.

Customer Experience 110

Customer Experience Best practices Finance Enterprise 110

VirtualPBX

JANUARY 23, 2024

Social engineering. For instance, in January 2023 Mailchimp were targeted through social engineering, with the perpetrator accessing details on over 100 accounts. Consider your culture Cybersecurity should become an everyday practice, like signing in and out. Denial-of-service.

Call Center 98

Call Center Engineering Education Best practices 98

AWS Machine Learning

OCTOBER 19, 2023

Each adapter can only be used by the AWS account that was used for training the adapter, ensuring that the data used for training remains safe and secure in that AWS account. Furthermore, we detailed the steps for performing training using the console, including best practices for optimal results.

APIs 117

APIs Best practices Advertising Accountability 117